December 12th, 2008 by Robin Green
What exactly does conflict resolution look like for children and teens? The major points of conflict resolution learning systems are active listening, where participants are called on to summarize what each person has said; cooperation between disputants; acceptance of each other’s differences; and creative problem solving, which takes into account each person’s position.
The learning systems focus on learning from experience, with teachers serving not as instructors but as facilitators and coaches. Students engage in role-playing and team projects to learn how to deal with anger and work with others to arrive at win-win solutions. Schools with mediation learning systems use students as mediators so they can learn from experience how conflicts may be resolved in a peaceful way.
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December 12th, 2008 by Robin Green
According to ERIC Digest’s Morton Inger, conflict resolution is becoming a major learning system across the U.S. Conflict is especially widespread in urban schools, due to their size, limited resources, and very diverse student body. To deal with the institutional problems caused by school conflict, and to help students and staff handle conflict in a more productive way, more conflict resolution programs are being implemented. Educators like Teachers College’s Morton Deutsch have laid the theoretical groundwork for many conflict resolution learning systems, arguing that schools shouldn’t try to eliminate or prevent conflict. Conflict, after all, is not only inevitable but a healthy part of life.
The key to effective conflict resolution learning systems is to encourage and promote lively, effective controversy. Conflict prevents stagnation, as well as the potential for anger to be withheld and ultimately explode. It stimulates interest and curiosity, allows problems to be addressed, and is the catalyst for personal and social change.
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December 12th, 2008 by Robin Green
What can employees expect to gain from an LMS-hosted course in conflict management? They will acquire the communicative tools needed to prevent and deal with workplace conflicts as they arise. A good LMS course will train employees how to use different strategies for dealing with different kinds of conflict.
Employees will also learn how to use assertive, rather than aggressive or passive, behavior. They will learn to be firm, standing their ground and reaching a positive solution without losing their tempers. Staff will be taught the different kinds of conflict at work and the different styles of dealing with it. An LMS course in conflict management should help staff vastly improve their workplace communication skills.
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December 11th, 2008 by Robin Green
One study by G.H. Varney reported that conflict remained the number-one problem for most teams operating within a large energy company, even after repeated training sessions on how to resolve conflict and how to minimize the negative impact on team members. Despite their experience in a conflict resolution learning system, many managers don’t seem to give the issue enough attention. With this in mind, it’s important for team members to be possess the skills to resolve conflict among themselves.
Conflict resolution skills, like communication skills, are just those–skills. As such, they should be taught early on in children’s learning systems. In my opinion, both communication and conflict resolution should be skills taught as school learning systems like home economics or gym, as children make their way into adulthood. As we get older, conflicts may become more complex, but the same set of communication skills is able to carry us through.
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December 11th, 2008 by Robin Green
Conflicts are best resolved quickly and openly. And although teams working together face-to-face may experience more interpersonal conflicts, virtual teams can also experience disagreements. Along with using an LMS for tracking and updating goals and achievements, an LMS can be accompanied by discussion boards, video conferencing and other Web 2.0 tools to facilitate communication between members.
Communication is both the cause of and the remedy for conflict. But understanding how to communicate effectively can help to both avoid and resolve disputes. One common source of conflict is the unclear relegation of responsibilities within a team. The use of an LMS to assign tasks and responsibilities will help prevent conflicts before they arise.
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December 11th, 2008 by Robin Green
During my brief spell with the conflict resolution learning system, I experienced very little success. When conflicts were actually found, the kids didn’t always want to talk to me. And when they did, it was usually only to make fun of my lowly 4th grade status or “Conflict Manager” badge.
In the end, I took a more casual approach, shifting my post to the swing set. The blurred, swinging frames of playground movement let me imagine everyone smiling, playing nicely, and helping each other up off the ground after an accidental shove.
Unlike my 9-year-old self, a good team manager keeps a watch out for team member conflicts, and when one is spotted, doesn’t turn a blind eye. Conflict can take many forms, and can happen between a staff member and the manager, between two or more team members, or between departments, sections or managers. But not all conflicts have to be destructive. When handled well, “ideas conflicts” can serve as a constructive learning system for everyone involved.
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December 11th, 2008 by Robin Green
When I was a kid, I became briefly involved in a conflict resolution learning system. I signed up to be a “Conflict Manager.” This meant I got to wear a bright orange badge, and walk around the playground at recess looking for trouble.
If I saw kids fighting, I was supposed to write down the date, their names and the nature of the conflict, and ask if there was some way we could find a solution. I’d had a half hour of conflict resolution training, a crash course learning system operated out of the school faculty room, and felt ready to put an end to unresolved playground disputes.
After a few recess duties of monitoring the playground, I realized it wasn’t as easy as one might think to spot conflicts. The half hour-long learning system meant to prepare me hadn’t quite cut it.
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December 11th, 2008 by Robin Green
Organization is key with any group, and in order to avoid problems due to confusion, an LMS can be implemented to keep track of member achievements and team objectives. However, despite the most well-organized LMS training and clearly outlined goals, the best efforts of a team, and the support of an attentive manager, conflict is an inevitable aspect of teamwork.
Conflict can arise over the smallest incident, from a disagreement over LMS functions to a nuanced power struggle, and can escalate into a major confrontation. Conflicts are costly and time-consuming, and require a strong team leader to mediate between factions in order to find solutions and move forward. A team leader should always be on the lookout for conflicts in team relationships.
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