August 24th, 2010 by Robin Green

In difficult economic times, often the only time when an employee can expect to receive a change in wages or pay scale is at a performance review. Usually once or twice a year, when management sits down with staff and discusses milestones, successes, achievements as well as gaps in performance throughout the previous year.  A good review is a reflection of success, and can mean more responsibility and money for an employee. A substandard or poor review can be indicative of many things, and most importantly can result in no raise or increase in pay scale.

It’s important for both participants in the review process to come prepared, and be able to offer suggestions to address any gaps identified.

Injecting the notion of training, its benefits, and their effect on outcomes, is an important career enhancer in an employee’s job that can be identified and quantified. If you are sitting in your performance review meeting and your manager identifies gaps and failures, you may want to consider delicately referring to the training, or lack thereof, you received. This can be a great way to counter management expectations and enable you to answer negatives with a constructive point. Being prepared to mention courses you’ve identified as being useful, and that can assist in the strengthening of your job performance is an effective and constructive way to offset any negativity around gaps that are mentioned.

Successes in the workplace are often a function of a properly deployed and measured training initiative; and failures are can be the result of just the opposite, a poorly delivered and carelessly evaluated training plan.

A Learning Management System that is easily deployed goes a long way to bridge any gaps in a training initiative, and www.Coggno.com is a perfect solution for this. Filled with robust tools to distribute private training, and a marketplace filled with relevant courses, Coggno’s learning management system can be a great partner in advancing your career, navigating a prickly performance review, and prepare you to meet the challenges at work.

April 28th, 2010 by Robin Green

As your company matures and expands, you’ll find your employees are handling more calls and emails from customers. And if this situation has begun to spiral out of control–too many calls and emails to track–you know it’s time to step up to the plate and implement a new strategy to deal with the influx of communicative traffic. This is a critical moment in the evolution of your company, and may be the perfect time for you to consider implementing a call center. Call centers and contact centers are efficient and help you organize, maintain, track, and improve your customer relationships. They also help cut costs–especially when training and other processes are taken care of online.

Once upon a time, before learning management systems (LMS) and other online training systems were used, training employees across distances was a chaotic, decentralized, and often inefficient process. Most of the time, a company was unable to confirm how much money it was spending on employee training across the enterprise. The training process in each group of the company could vary significantly.

Today, companies utilizing business process outsourcing (BPO) for call centers can cut costs if they are able to centralize, unify, and repeat the process of employee training. This is where LMSs are useful, since an LMS allows its users to develop and distribute their own training solutions. Companies can create and customize training, integrating their logo and applying the company colors. And the ability to pay-per-use makes it easy for companies to load and reload learning content as required for relevant and up-to-date training. This pay-per-use model provides companies with a way to train employees in a call center in an efficient and timely manner.

Coggno is now offering a limited time free trial on its pay-per-use LMS. Click here to try it out.

Outsourced call centers require online training, easily delivered via LMS. But why create and/or outsource your call center to begin with? There are numerous benefits to implementing a call center, or a customer relationship management team. First of all, a call center creates greater efficiency in your company. It doesn’t necessarily have to be a big operation, involving a separate office, although it often does. However, if need be, a call center may involve minimal employees, in any location in the world. In fact, you might not even need to hire extra personnel.

Second, call centers allow you to track business processes and progress. Using customer relationship management software, your office can track the number of calls and emails received and responded to each day by making them into simple and trackable cases. An ordinary helpdesk isn’t able to track these. A call center generates these statistics and allows you to use them for future reference and to take measures to improve your business processes and ultimately, your business.

This point leads to the next benefit: launching a call center strategy will help you get organized and up to date on the most robust technology–including LMS software and communication handling systems–available. For example, using the Software as a service technology delivery model, virtual call centers are the most recent phenomenon emerging to manage customer relationships. Oftentimes call centers operate using cloud-based services like Salesforce.com, for a monthly or annual fee, to integrate with their call center functionality. Software like Salesforce also includes ways to help call center reps stay connected, use feeds to keep up with the latest salesforce activities and record updates, and more social networking-style tools that are actually useful in the communication-handling world.

Salesforce’s up-and-coming collaboration platform, Chatter, includes a variety of cutting edge and useful tools for a call center. Status updates provide a way to quickly let others know what you’re working on, without having to post to a staff blog or send an email. And in addition to following other staff members (like Twitter, only the ones you choose) you can also follow individual records in Salesforce such as contacts, accounts, cases, or opportunities. For example, say you’re a customer service rep and you’ve got a case (an email or phone call from a customer) you want come help on. Now you can share a question, comment, link, or file about the case in your status update, and have the answer from your followers right in Salesforce.

Likewise, as more companies utilize LMS for training, such software has developed in sophistication. In some instances, educational software begins to look more game-like in its interactivity, and fun-to-use tools and interactive and practical features. Social networking features are an up-and-coming addition to online courseware and LMSs, with potentiality to transform learning and create more robust training modules.

Coggno is now offering a limited time free trial on its pay-per-use LMS. Click here to try it out.

April 20th, 2010 by Robin Green

Despite the media telling us that the economy is stabilizing, we all know many people are still jobless or working in a position that isn’t up to their standards, simply for fear that finding something better will be impossible. What do many people do at a time like this? They go back to school and cultivate some skills, so that when jobs begin pouring into the economy again, they’re are ready to snag a great one.

Consider picking up a vocational or other online course to increase your skills and become more valuable in the marketplace. Become more tech-savvy. LMS (Learning Management System) online programs are available in a wide range of career fields, and their self-paced format is designed fit to your life. If you are working as a service provider in an outsourced position, you may consider expanding your resume and offering a wider variety of services, or an altogether new service. Or, you may learn how to further develop the skills you already have.

These days, educational systems are increasingly preparing students for a tech-infused workplace. And as more institutions use LMS courses, such software has developed in sophistication. In some instances, educational software begins to look more game-like in its interactivity, and fun-to-use tools and interfaces.

Educational software with game-like characteristics (such as virtual worlds) has begun to creep into higher education and the professional world. For example, some universities have either begun to implement, or are making plans to integrate, a virtual world into their education systems. And research firm eMarketer reports that 24% of the 34.3 million internet users under age 19 use virtual worlds at least once a month, a figure that they predict will jump to 53% by 2011.

As more students gain experience with e-learning, and as online education becomes more sophisticated, their experience becomes more easily translated into a professional setting. And given the benefits that studying online and collaboratively with an LMS provides students, more schools are seeking out and integrating advanced technology. As a result, more and more young people graduate high school prepared not only for more education, but for an increasingly competitive job market which values ICT skills more and more each day.

However, most students are still graduating high school with little idea of what they want to do with their lives. Furthermore, many students graduate from university with the same problem. It often takes years of working in different jobs to decide what you like best, and this is when many people decide to gain more education.

Unless you are in your twenties or younger, you may not have had a great deal of experience with online education. High school didn’t prepare my generation for the business world as directly as it does today, and for this reason, now might be a good time to increase your value in the workplace by taking online vocational training.

More and more colleges and universities, technical schools and institutes are answering the call for online education. Courses provided online allow students to work towards certifications and degrees. In some cases, they also supplement face-to-face learning.

Vocational courses are related to a particular skill or kind of work. Students complete a series of tasks and assignments which prepare them for real work experience. Certification programs include a variety of professional fields including like social care, health care and childcare; hospitality and catering; leisure and tourism; media and design; construction; business; information technology; and animal care. Vocational courses traverse a vast landscape of professional possibilities.

Coggno is one LMS with a simple interface and a variety of professional skill-building online courses.

Enter Coggno’s marketplace and discover LMS online courses for cultivating your professional skills. For a limited time, Coggno is offering a free trial on their Learning Management System.

Furthering your skills might involve enrollment in a technical or community college program, an online certification course, or an LMS training program. Regardless of form your studies take, developing your skills is the first step on your path to new and better employment opportunities.  Take advantage of the flexibility offered by online courses to gain the skills and/or certification that will take you where you want to be.

March 16th, 2010 by Robin Green

Whether you are a business or an individual joining the world of internet marketing, now is a great time to invest in LMS online training and/or certification.

What exactly is internet marketing? It involves both technical and creative features of the internet, including design, development, advertising, and sales. It also refers to various stages of the customer engagement cycle via search engine optimization (SEO), search engine marketing (SEM), banner ads, email marketing, and Web 2.0 and social networking strategies.

If you are a business seeking greater exposure on the internet, you may consider a variety of internet marketing techniques. To implement these techniques, many businesses use outsourced service providers to develop their internet marketing strategies, along with other outsourced business processes such as website design and programming.

Unfortunately, what happens all too often is that service providers take on projects they can’t support. They have too much on their plate, or they simply can’t do all the work you need them to. Too often, business owners end up wasting thousands of dollars choosing the wrong service providers when they are first starting out in their internet marketing campaign.

Therefore, your company’s success in internet marketing will depend on the winning combination of two factors: finding the right people, and training those people to maximize your marketing budget.

Internet marketing training will ensure that your team is well equipped to develop and implement your business’s internet strategy. Luckily, there are a growing number of LMS courses and online certification programs available in internet marketing, for both individual and group learning.

Despite the qualifications your service providers possess, the vibrant and rapidly-expanding world of internet marketing is continuously producing more techniques to be learned. There are many skills your service provider can learn from LMS courses in internet marketing. For example, in a course dedicated solely to SEO, your service providers will learn, among other things, how to top search engine rankings and be listed more often on Google, what keywords customers are searching with, how to improve link popularity, Google ranking factors, and how to create effective Google AdWords ads.

The internet has forever changed the landscape of the business world, prompting a sweeping change from traditional exposure and advertising strategies to more complex online techniques, often with immediate and easy-to-measure results. Companies want to see those results–especially given the troubled economy and many companies’ financial worries.

If you are individual thinking of taking an LMS certification course in internet marketing, it’s a great time to do so. Internet marketing is growing and is a business you can begin to develop while keeping your day job.

The opportunities for marketing professionals and organizations with thorough internet expertise are vast. As an individual taking up internet marketing, consider taking an online training program for advancing your knowledge and securing the credentials you need to become an interactive marketing expert. You can learn about web analytics, social media, blogs, Web 2.0, website usability, SEO, affiliate marketing, and more. Enrolling in a certification program will help you not only learn internet marketing strategies, but also develop and implement your own strategies to offer to companies.

March 10th, 2010 by Robin Green

As any company with an outsourced extension knows, business process outsourcing (BPO) can involve certain risks. Security, disconnect, lack of motivation, and unforeseen costs are just a few. However, learning management systems (LMS) can help mitigate these risks by creating a more centralized training system, in which all employees are trained to execute the same processes. In doing so, outsourced extensions of a company are able to operate in a more unified and parallel way, and avoid the traps that so many outsourcing organizations fall into.

What are some of the risks involved in business process outsourcing, and how can a learning management system prevent them? For starters, there can be some security risks involved. Outsourcing an Information System, for instance, might be a risky venture. If an information system is being controlled overseas, this could involve not only privacy issues, but communication problems. Learning management system training content that covers these challenges and prepares employees and managers to handle them can stop these issues from arising in the first place.

Another risk is a disconnect between you and your outsourced extension. For that reason, a strong learning management system course that deals with compliance training topics such as communication strategies and specific processes is key.

Solid LMS training for managers is an essential implementation for BPO extensions. For example, a course in project management could help your managers review project management processes, project and team cycles, and evaluation and improvement techniques. A project management course is able to orient both staff and managers to the functions and tools needed for successful management.

Another kind of course with great benefits for managers in an outsourced post is a course that covers team dynamics and staff motivation. While most managers would agree that staff motivation is a critical element of managerial duties, many do not actually practice effective motivation, and are in the dark as to what kinds of strategies, techniques, and theories factor in. A course training managers on what kind of motivation strategies actually work, and how to implement them, is a strong preventative measure against BPO risks such as a changing attitude among employees or low employee morale.

BPO works best when all employees are trained uniformly using an LMS that delivers effective and repeatable training programs. It’s also important that the LMS training is easy to update to address extension-specific matters and new developments in a company.

This is another reason why online training is an effective risk-preventative measure: the fact that it is easy to update and deliver immediately, when you need it. In the past, when training was handled with instructional books and booklets, or with pdf and power point documents, the process of updating training was often a slow and painstaking one. An LMS training program is essential in providing staff with the most up-to-date information.

When you use online training technology like learning management systems to train employees in BPO positions, you’re thinking progressively for your company. Think about it. The person you’re training–especially for outsourced HR positions–just might be the one in charge of administering a very similar kind of training someday. When that day comes, having had experience with LMS training, they will be in an ideal position to help others along in the process, and deliver the training effectively.

In order to reap the benefits of business process outsourcing, the risks involved must be foreseen and prevented using the resources available to companies. One last risk is the underestimation of running costs for outsourced extensions. Cost-effective LMS training solutions can help lower the costs of BPO as well as take care of a number of other problems before they even arise.

March 1st, 2010 by Robin Green

Business process outsourcing is fast becoming the norm among large-scale companies and businesses, and offers some outstanding benefits. But it can also be a complicated venture, which is why strong LMS or other online company training is crucial for organizing and training employees whose work is outsourced.

Business process outsourcing (BPO) refers specifically to the contracting of business processes to a third-party service provider, instead of having them performed inside the company. It can involve the outsourcing of basic business functions like human resources or finances and accounting (back office outsourcing). Or, it can include customer-related services like contact centers and user support teams (front office outsourcing). Offshore, nearshore, knowledge process, and legal process outsourcing are four sub-segments of business process outsourcing.

Of course, business process outsourcing (especially off- or near-shore) can save organizations a great deal of money. Everything from labor to overhead costs like electricity and water bills becomes cheaper. However, it also means that it becomes increasingly important that employees are part of a supportive and efficient training system, in order to ensure successful distance team work.

BPO is nothing new. Outsourcing itself can be traced to as early as the 1830’s, when the U.S. commissioned workers in Scotland to build ship sales and wagon covers. By the 1970’s many computer companies were outsourcing their payroll preparation systems to different financial offices who offered these services. Manufacturing companies like Coca-Cola also began to use business process outsourcing, and more and more businesses caught on to the trend as the 70’s passed. By 1980, almost all company accounting tasks, as well as other kinds of work, were being sent outside company walls.

In relation to the frequency of business process outsourcing taking place, companies are paying greater attention to their learning management system training and other online training systems. Everyone wants to secure a process that works for his or her company, to reduce the cost of training by finding a customized solution and making it both adaptable and repeatable.

It’s never been uncommon for organizations to outsource content development, such as learning programs, management and company training, including tasks such as the production of books, training materials, videos, and other educational materials.  LMS vendors offer benefits such as flexibility, customization, and cost-effectiveness to organizations using BPO.

In the past, before learning management systems and other online training systems, training employees was a more decentralized process. Oftentimes, companies could not even be sure how much money they were spending on training across their enterprise. The process varied widely from group to group, and company to company.

Companies who use business process outsourcing can save money if they are able to centralize and repeat the process of training. This is where learning management systems are useful, since they allow users to create and deliver customized training solutions. Companies can make training their own, integrated with their logo and corporate color scheme. Learning management systems that use a pay-per-use business model make it easy to load and reload learning content as required for relevant, up-to-date training. This model allows organizations to help employees gain the skills and knowledge required in exactly the period of time necessary.

February 10th, 2010 by Robin Green

Over the past few years, the effectiveness of Online Training has been spread all over the world. This also became one of the best options of any company who wants their employees or trainees to be able to have short courses taken without even going to a particular place. Basically, it makes the process much easier. Trainees and employees could be given the chance to work on the online courses either at home, or even while they are in their office workplaces as well.

Because of this growing innovation in the field of learning, it has been known and different names were given to it – sometimes it’s called online training, sometimes it is known as e-course, computer based training and different courses call it short online course. So, don’t get yourself confused with these terms, they all mean the same thing.

Aside from the different areas wherein computer based training is being used, most offices have also been using this learning course for compliance training. Well, compliance training is to ensure that all employees are aware of the rules and laws. Most often, it is necessarily needed for employees that are in the field of accounting, financing, business or even contractual business with the government. Offices who were informed that online training can also be used while in their office space and use it for compliance training.

If you would think about how employees were being trained before, there were short courses with a bunch of folders distributed, while in a short meeting room, or at least something familiar with that. It needs a trainer of course, and the schedule of all the employees should be synchronized. That sounds too much of a hassle, don’t you think? However, being blessed and with all the wonders of what technology can do, compliance training which is very needed by employees can be done easily.

Online training courses can be easily found online – and don’t worry, there are also lots of compliance training courses from some of these software. If you are still wondering why it is a must for employees to undergo these courses, using computer based learning, here are some reasons why:

First, a company/organization has different information that should be kept confidential – and not to be breached through any conditions at all. You must ensure that your company will be able to realize and get educated about these things. Rules and regulations of your company are very important. And it is your duty through online training to make sure that compliance will be implemented no matter what department they are in.

Secondly, there is no need to schedule the compliance training. You may get the chance to give them the courses, and just give them a scheduled date where they should be able to complete the course. That way, your employees will be given a chance to complete all the courses on their most favorable time of the day.

Finally, compliance training that is done online is more flexible, and even provides some interactive exercises. This way, employees won’t get bored and understand details that the online training has.

January 29th, 2010 by Robin Green

As online training continues to get accepted in the corporate world, other industries are also looking at it as a solution. In sports, injuries to head are most common. When the head injuries are not serious, it is vital to evaluate sport related concussions before allows playing to return to play. Many injuries are not reported because of their mild nature and are overlooked by coaches, team mates and athletes as well.

Using online training as an assessment tool with parameters like reaction time and memory it is possible to assess cognitive function. The assessments ask the patient to identify shapes, words, and colors for at least thirty minutes. With the help of concussion guidelines and comparing the results, it is possible to categorize the severity of concussion.

The evaluation tool when used in an online training environment can be used for individual athletes or to a group. This assessment is designed to aid trainers and athletic physicians to make decisions of allowing players to return to play when they are unsure. The online setup provides easy access and quick administration of the test and has a reliable baseline. The result of the players can be sent to neurophysiologist for quick consultation.

The data provided is comprehensive and can also include processing speed and attention as parameters.  By repeating the tests, the data can be compared and ensures that the decision to play is safe. There are a number of tools that use online training setting to administer during play to identify cognitive deficits.

Besides athlete’s, children are also prone to concussions and neuropsychology focuses on assessment and management of concussion. Today, using assessments in an online training environment has proved to be reliable to distinguish between individuals that suffered from a concussion. The neuropsychological tests to baseline and identify post concussion syndromes include word discrimination, design memory, x’s and o’s, matching symbols, color match and three letters.

ImPACT is one such tool that evaluates concussions and post concussion syndromes along with Glasgow Coma Scale (GCS) and Sport Concussion Assessment Tool (SCAT). Some other online training environment based neuro-cognitive tests available for the evaluation of concussions include and the Automated Neuropsychological Assessment Metrics, CogSport and Headminders.

In order to teach doctors and sports trainers more about concussion or effects of mild traumatic brain injury, online training has been quite effective. They have provided clinicians with the knowledge required to understand the severity of concussions and suggest the duration for rehabilitation.

When athletes that has symptoms of concussion over one to two weeks is considered to have a post-Concussion Syndrome. In such situation, it is best to treat the individual by an experienced physician and facilitate quick neuropsychological testing. Using an online training setup, it is possible to take a quick test and use the data to baseline in case of injuries during a game.

Over the last few years, a lot of literary research has been conducted to manage head injuries and identify concussions.  There is a not too much controversy surrounding this simple and quick method of identifying concussion in online training by sports physicians and trainers to avoid further complications.