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8774
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National Association of Professional Receptionists e-Learning Program

Author: TrainingPerformance

Category: Online Academic Training > Education/Training

Take charge of your career with the NAPR e-learning program. This highly interactive program is skill-focused with your personal and professional development as the end goal. Review the program contents to see what courses are yours for only $129.95! By enrolling in this program, you agree that ...

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Table of Contents:

Business Writing
Communication in the Workplace
Conflict Management
Customer Care for Call Centers
Effective Complaint Handling
Email Etiquette
Emotional Intelligence
Excellent Customer Service
Generations in the Workplace
Industrial Ergonomics
Interpersonal Skills
Life in the Fishbowl—How to Survive the Front Desk
Microsoft Office Access 2007
Microsoft Office Excel 2007
Microsoft Office Getting Up to Speed with 2007
Microsoft Office Keyboard Shortcuts with 2007
Microsoft Office Outlook 2007
Microsoft Office PowerPoint 2007
Microsoft Office Word 2007
Resilience in Action
Stress Management: Managing Stress in the Workplace
Substance Abuse Awareness
The Promotable Woman
Time Management
Workplace Violence

Included Modules:
  • 8500

    Business Writing Email and other electronic communication tools have brought a new level of importance to business writing. This course reviews styles, tone, bias, strategies, and uses of technology in business communications.

  • 8746

    Communication in the Workplace The information age has produced a communication dependent culture. This course focuses on the role and types of communication in the workplace. Communication strategies and tone are also discussed. The goal is to improve communication effectiveness among participants.

  • 8749

    Conflict Management Conflicts happen wherever individuals live and work together. This course identifies types and sources of organizational conflicts, and reviews how they can either positively or negatively impact the organization. The course enables you to handle conflicts in several ways depending on their natur... more

  • 8750

    Customer Care for Call Centers Customer service is one of the most important aspects of any business. It's not just a question of reacting to your customers' needs - it's also about defining what they really want, even when they are not sure themselves. In this course learners will form best practices for handling customer com... more

  • 8770

    Effective Complaint Handling Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional and positive manner. This course describes how to properly support an irrational customer, handle e... more

  • 8752

    Email Etiquette Email has become the dominant communication tool in business today. Email etiquette reviews tone and approaches for composing professional email messages.

  • 8772

    Emotional Intelligence Understanding emotional intelligence is important to both management and staff. This course reviews the concept of emotional intelligence and its importance in the workplace.

  • 8755

    Excellent Customer Service The global marketplace has created a heightened need to compete on many levels particularly customer service. This course defines customer service principles and provides steps towards service improvement.

  • 8757

    Generations in the Workplace This course examines the differences between Baby Boomers, Gen Xers and the new Millennials in the workplace. The generational influences of each group are examined as well as the cultural impact on the workplace. Methods for closing the generational gap are discussed as well as techniques for ef... more

  • 8758

    Industrial Ergonomics Industrial ergonomics is a health and safety course that covers the steps that you can implement to reduce employee injuries. This eLearning course explains the importance of using ergonomics in industrial environments to reduce potential injuries. Employees learn how to identify ergonomic risk f... more

  • 8759

    Interpersonal Skills This course shows why it is so important to have excellent interpersonal skills. It also reviews different behavioral styles, techniques, and obstacles you might face in communicating with others. After completing this course you will have the tools to develop excellent interpersonal skills and b... more

  • 8760

    Life in the Fishbowl: Surviving the Front Desk Learn how to create a welcoming atmosphere and effectively handle the wide range of roles and responsibilities that come along with covering the front desk of any office, retail space or professional organization. Suitable for all levels of employees whether they are the full or part time front d... more

  • 8763

    Microsoft Office Access 2007 Fast, easy, simple. Microsoft Office Access 2007 is a new experience. See how quickly you can put it to work for you.

  • 8764

    Microsoft Office Excel 2007 Get a hands-on introduction to the new look of Microsoft Office Excel 2007, and see how to do what you're used to doing in Excel as you get up to speed.

  • 8765

    Microsoft Office Getting Up to Speed with 2007 Get an introduction to the new look in familiar programs of the 2007 Microsoft Office system. Then try out the changes with a hands-on test drive. How do you use the Ribbon? Take this course to find out and to see how you can make better documents faster.

  • 8766

    Microsoft Office Keyboard Shortcuts with 2007 Many of the programs in the 2007 Microsoft Office system have a brand-new look. Most menus and toolbars have gone away, and along with the new look come new and easier ways to use the keyboard.

  • 8767

    Microsoft Office Outlook 2007 Get up to speed with Microsoft Office Outlook 2007. See how easy it is to do the things you've always done and learn also how new features such as the To-Do Bar and the new calendar navigation can help you work more efficiently.

  • 8768

    Microsoft Office PowerPoint 2007 Get a hands-on introduction to Microsoft Office PowerPoint 2007. Take it for a test drive and create a short presentation. Then, find out what you need to know about the new PowerPoint 2007 file format.

  • 8769

    Microsoft Office Word 2007 Have you heard the word? It's time to get up to speed with Microsoft Office Word 2007. Learn the best ways to use the new Ribbon, get a handle on finding popular commands, and understand what the new file format does for you.

  • 8456

    Resilience in Action Part 1 Based on the book, Life's A Bitch and Then You Change Your Attitude,Resilience in Action explores the relationship between resilience and success. Riding the Roller Coaster of emotions is a process that we have come to recognize and accept as a natural way of life. These ups and downs, the adren... more

  • 8457

    Resilience in Action Part 2 Based on the book, Life's A Bitch and Then You Change Your Attitude,Resilience in Action explores the relationship between resilience and success. Riding the Roller Coaster of emotions is a process that we have come to recognize and accept as a natural way of life. These ups and downs, the adren... more

  • 8761

    Stress Management This course will help you understand workplace stress and its affect on employee absenteeism. The organization's influence on stress will also be discussed.

  • 8762

    Substance Abuse Awareness Substance abuse in the workplace is a major cause of workplace injuries and high health costs for employers. It is important for managers to understand substance abuse, how to identify drug users and abusers, and how to properly handle employees under the influence of drugs and alcohol.

  • 8661

    The Promotable Woman Part 1 The Promotable Woman, Have We Come A Long Way, Baby? explores the factors that have made the difference in the lives of successful women and is based on research about high performing people, both men and women. While the skills essential for professional success are common to both genders,... more

  • 8662

    The Promotable Woman Part 2 The Promotable Woman, Have We Come A Long Way, Baby? explores the factors that have made the difference in the lives of successful women and is based on research about high performing people, both men and women. While the skills essential for professional success are common to both genders... more

  • 8771

    Time Management Effective time management skills drive all successful organizations. In this eLearning course you will learn key time management skills that you can adopt in your organization to deliver endless results.

  • 8773

    Workplace Violence This eLearning safety course covers the causes and types of workplace violence. Employees will review various types of workplace violence and the techniques that can be used to prevent workplace violence according to OSHA.

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