Your browser is not supported. Please download Mozilla Firefox or Google Chrome browser.

coggno-logo2
Course Information arrow

Price Discounts

  • Qty

    Price

  • 1

    $9.50

  • 0

    $9.50

  • 0

    $9.50

  • 0

    $9.50

  • 0

    $9.50

  • 0

    $9.50

Syndication Option

Resell Course
Resold modules appear on your website. You earn syndication share from each purchase.


Create Custom Widget
Select a display format that best suits your website, then add courses and customize your widget. We'll provide the HTML for you to use on your site.

77823
Preview-button-95px

Answering the telephone Course

Author: LearningPlanet Limited

Category: Online Business Training > Customer Service

In this 10 minute video module, you will learn how to answer a telephone call professionally. We explain the standards for call greetings and key components of how to welcome callers in a professional manner including how to identify your customer properly.

Keywords: Telephone, professional greeting, customer service, call center, contact center, Phone, soft skills

Buy this course
$9.50

Per License

Enter no. of units to buy
Total Payment Required$9.50 Add to Cart
Table of Contents:

In this 10 minute video module we will be covering the following areas:
The importance of answering a telephone call professionally
Making your callers feel welcome
How to answer a telephone call professionally
Identifying your customer

Hardware and Software Requirements:

Browser: Internet Explorer, Firefox, Google Chrome, or Safari - JavaScript must be enabled. A computer with speakers or headphones is required (video course contains audio). Mobile Devices are Supported (Android, iOS, Windows)

Included Modules:
  • 77821

    Answering the telephone In this 10 minute video module, you will learn how to answer a telephone call professionally. We explain the standards for call greetings and key components of how to welcome callers in a professional manner including how to identify your customer properly.

Attachments
  • Icon-pdf
  • Answering The Telephone

    Use this workbook for answering the telephone in conjunction with the 10 minute interactive video module answering the telephone.

  • 381.08 KB