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84169

Customer Service Essentials (Course)

Author: Flevy

Category: Online Business Training > Customer Service

Customer service is about how a company deals with its customers before, during and after a purchase of a product or use of a service. It is a series of activities designed to enhance the level of customer satisfaction - that is, the feeling that a product or service has met the customer expectat...

Keywords: customer service, Service Excellence, organization, change, human resources, strategy, marketing, sales

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    Customer Service Essentials Customer service is about how a company deals with its customers before, during and after a purchase of a product or use of a service. It is a series of activities designed to enhance the level of customer satisfaction - that is, the feeling that a product or service has met the customer expectat... more

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