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Customer Service Excellence Video Module Course

Author: LearningPlanet Limited

Category: Online Business Training > Customer Service

In this 10 minute interactive video module we will show you why customer service is fundamental in providing the best experience for your customers. In this video module we explain ways to ensure top level service is provided and tips and techniques for doing so. Use this targetted video m...

Keywords: customer service, service,

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Table of Contents:

In this 10 minute video module we will cover the following area:
Understanding the importance of customers and the role they play
Why customer service is not just an entry level position
Identifying your invisible assets

Hardware and Software Requirements:

Browser: Internet Explorer 9 or higher, Firefox, Google Chrome, or Safari JavaScript must be enabled. A computer with speakers or headphones (course contains audio narration). Mobile Devices are Supported (Android, iOS, Windows)

Included Modules:
  • 76399

    Customer Service Excellence Video Module In this 10 minute interactive video module we will show you why customer service is fundamental in providing the best experience for your customers. In this video module we explain ways to ensure top level service is provided and tips and techniques for doing so. Use this targetted video m... more

Attachments
  • Icon-pdf
  • Customer Service Excellence Workbook

    Use this workbook in conjunction with the 10 minute video module customer service excellence to complete discussions, close gaps and capture action plans.

  • 427.38 KB