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Calming Upset Customers
Thursday Aug 04 2016
The Confident Supervisor - Difficult Conversations Course
Thursday Aug 04 2016
Author: LearningPlanet Limited
Customers have their own expectations and what service means to them. When these expectations are not met and the customer becomes displeased they may just walk away from your business. In this 10 minute interactive video module we will look at how to effectively manage difficult customers and ...
Tools and techniques for managing a range of difficult customers and situations to ensure they remain with your business.
Areas covered are:
New techniques and ideas on managing difficult customers.
Using the Sorry, Glad, Sure technique.
How close and finish conversations.
Difficult Customer Techniques Customers have their own expectations and what service means to them. When these expectations are not met and the customer becomes displeased they may just walk away from your business. In this 10 minute interactive video module we will look at how to effectively manage difficult customers and ... more
Difficult Customer techniques Workbook
Use this workbook in conjunction with the 10 minute video module on difficult customer techniques to collect your answers and action plans.
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LearningPlanet helps build the confidence and skills of your staff members as it provides on-going training refresher skills and knowledge available anytime, anywhere.
In today’s busy environment people want knowledge when they need it rather than waiting for a set training course date.
Staff members often need to know how to do something straight away. They have an angry customer, conflict situation or need a refresher on a key skill instantly. LearningPlanet® allows them to do that.
Our courses are designed to be short sharp and to the point removing all the usual waffle and padding other courses offer. You will receive a workbook to personalise the learning to your individual business environment and have a record of learning that you can refer back to. Upon completion of each course you will also receive a LearningPLanet certificate of completion.