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76449
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Difficult Customer Techniques Course

Author: LearningPlanet Limited

Category: Online Business Training > Customer Service

Customers have their own expectations and what service means to them. When these expectations are not met and the customer becomes displeased they may just walk away from your business.   In this 10 minute interactive video module we will look at how to effectively manage difficult customers and ...

Keywords: difficult customers, difficult, upset, angry

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Table of Contents:

Tools and techniques for managing a range of difficult customers and situations to ensure they remain with your business.
Areas covered are:
New techniques and ideas on managing difficult customers.
Using the Sorry, Glad, Sure technique.
How close and finish conversations.

Hardware and Software Requirements:

Browser: Internet Explorer 9 or higher, Firefox, Google Chrome, or Safari - JavaScript must be enabled. A computer with speakers or headphones is required (course contains audio narration). Mobile Devices are Supported (Android, iOS, Windows)

Included Modules:
  • 76448

    Difficult Customer Techniques Customers have their own expectations and what service means to them. When these expectations are not met and the customer becomes displeased they may just walk away from your business.   In this 10 minute interactive video module we will look at how to effectively manage difficult customers and ... more

Attachments
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  • Difficult Customer techniques Workbook

    Use this workbook in conjunction with the 10 minute video module on difficult customer techniques to collect your answers and action plans.

  • 368.95 KB