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High-Impact Business Planning Course

Your business plan should help you achieve self-sustainability not hinder it! Too many business planning tools build a big bulky plan which does little to help you organize the day-to-day operational actions to meet your annual business goal and objectives. The key to good business planning is something that simplifies turning your VISION into ACTION!!! High Impact Business Planning helps you focus everything into a 3 page plan with a 1 page budget. Could you use that? Quarterly action plans help you delegate responsibility to the right people and create accountability in achieving objectives and ultimately your goal!! High Impact Business Planning is designed to get your vision out of your head and down on paper in a simple and concise way so you can communicate more, faster. High Impact Business Planning streamlines delegation so you get more people taking action on the right objectives, and achieve your goals quicker.

Visited 3,364 times
$79.00
Recommended
3530

Excellent Customer Service - 1-Day ILT

This package includes an instructor manual and student activities needed to present a 1-day instructor-led training course. The global marketplace and other changes in society have created a heightened need for businesses to compete on many levels. There is a growing awareness that companies need to improve customer service to distinguish themselves in a competitive marketplace. Business need to find a way to stand out from the crowd and a good way to do this is when their staff has excellent customer service. This course defines basic customer service principles and provides steps towards service improvement. This course focuses on building skills and confidence in customer contact situations, such as providing support and dealing with cultural differences and conflict situations. Participants will learn to develop professional attitudes and manage personal development, such as integrity, entrepreneurship, and self-reflection. This course is designed for new or intending sales consultants, customer service advisors, and administrators. No previous experience or training in business skills is required, though participants should possess basic literacy and discussion skills and ideally will be active contributors. Participants will be tested on both knowledge and skills. Assessment methods in this course are discussions, role plays and self-evaluation. After completing the course, participants will individually be able to apply excellent customer service skills on the job and will have a professional development plan ready in order to keep improving customer relations. Both will contribute to your customer’s satisfaction, which is extremely important for a business to stand out from the crowd. At the conclusion of this training program, the participants should each be able to: Demonstrate excellent customer service. Explain how organizational culture drives customer service and how a business can benefit from a service culture. Explain how today’s society influences customer service. Develop a personal action plan to improve customer service skills.

Visited 1,980 times
$100.00
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High-Impact Business Planning Course

Your business plan should help you achieve self-sustainability not hinder it! Too many business planning tools build a big bulky plan which does little to help you organize the day-to-day operational actions to meet your annual business goal and objectives. The key to good business planning is something that simplifies turning your VISION into ACTION!!! High Impact Business Planning helps you focus everything into a 3 page plan with a 1 page budget. Could you use that? Quarterly action plans help you delegate responsibility to the right people and create accountability in achieving objectives and ultimately your goal!! High Impact Business Planning is designed to get your vision out of your head and down on paper in a simple and concise way so you can communicate more, faster. High Impact Business Planning streamlines delegation so you get more people taking action on the right objectives, and achieve your goals quicker.

Visited 3,364 times
$79.00
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Maintaining A Positive Attitude Course

This course will take approximately 19 minutes to complete. The main objective of this online training course is to suggest ways representatives can maintain a positive attitude to improve the customer experience. At the end of this training session trainees will be able to recognize the value of a positive attitude, understand how to maintain a positive attitude, cooperate with co-workers to create positive experiences for customers, and demonstrate a positive attitude every day on the job.

Visited 2,209 times
$23.00
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How to Achieve Your Goals

Goal Attainment Skills are one of the best life skills we can have, and this FREE, dynamic, interactive eLearning module is more like a short personal tutorial than your typical eLearning module! This eLearning module will give an overview of the psychology of goal attainment, touch on the process of change and highlight some key steps from the 10 Goal Success Steps. Even thought this is a FREE resource, the completion of the activities culminates in your very own, mini personalized Goal Attainment Plan that you can print out at the completion of the course! If, after completing this module, you wish to purchase the complete module, direct links are provided in the resource section. If achieving a specific goal could make you money, or save you money, the Return on Investment of completing the full module could be HUGE! With a sales training career that has spanned over 15 years, Rosey Conway specializes in teaching managers, trainers, coaches, sales people and peers the "know-how" of goal setting. Now, this valuable knowledge can be right at your fingertips too.

Visited 1,967 times
Free
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Income Statement Secrets Revealed

Income Statement Secrets Revealed is an online training course designed to revolutionize the way you look at data. With this training course, you’ll learn to avoid the pain of trying to decipher columns and rows packed with data. Wasting resources on things that appear to be worthwhile, you lose double: wasted resources, and the work you could have done instead. This online training course is fun, if such a thing can be said about financial data, and easy to grasp.   Following are the modules that will be covered in this training course: Who, What, Why Introduction Module Two: Financial Statement Primer, Short and Sweet! What is this Report Trying to Tell Me? Flawed Averages and Percents The Foible of Limited Comparisons Ruth, Mantle, Maris, Bonds or Aaron? How to Go Beyond the Rear View Mirror

Visited 1,933 times
Free
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How to Negotiate Salary: The Negotiation Mindset

Learn how to get paid what you are worth by adopting a salary negotiation mindset. Negotiating your salary when going for a new job or a raise is a critical skill to make sure you get paid what you deserve, yet it is a topic that makes most everyone anxious. Before you can master salary negotiation tips and tricks, you first have to be in the right mindset. Using an easy-to-follow storytelling approach -- along with case studies, statistics, and the right amount of humor -- this course will change the way you look at negotiation. In this course you will see: Two crucial goals for any negotiation Case studies of negotiations gone wrong The new reality for a post-recession economy What family, friends, and your boss WON'T tell you about negotiation Negotiation statistics and facts The HR perspective The light switch moment of negotiation success Ready for the next step? Also see: How to Negotiate Salary: Negotiating a Raise or Promotion

Visited 1,754 times
Free
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Fundamentals of Project Management for Development Organizations

This course focuses on concepts and practices related to development projects. It is our hope that the ideas and methodologies presented in the course of the following modules, and in the other books of the PM4DEV series, are proven useful to anyone who is engaged in managing projects in the development countries. We hope that this experience helps bring sustainable benefits to the communities and beneficiaries who need it the most. The course consists of six modules, each module presents ideas and concepts with the aid of charts and graphics to help increase your understanding. After each module you will have an opportunity to review the main topics with a short test. The course has been designed for no more that 120 minutes. You can take the course and its modules at your own pace, the menu and index can help you move around the course and take each module and each lesson independently. To help you increase your knowledge, many modules include links to documents that you can open and read at your own time, all the documents are in Adobe PDF format

Visited 1,295 times
Free
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84346

Design Thinking (Course)

This is a 202-slide PowerPoint. In today's increasing complexity of modern technology and modern business, customers are increasingly choosing products and services based on the quality of the experiences they have with them. To help meet these challenges, an approach known as "Design Thinking" is playing a greater role in finding meaningful pathways - it is increasingly common in Lean Six Sigma processes and in organizational innovation initiatives. Industry practitioners of Design Thinking include Uber, AirBnB, IDEO, Apple, Nike, Procter & Gamble, SAP, Singapore Airlines and DBS Bank. Design thinking is a human-centered, iterative problem-solving process of discovery, ideation, and experimentation that employs various design-based techniques to gain insight and yield innovative solutions for virtually any type of organizational or business challenge. This method combines both analytical and creative approaches to generate solutions.  In this training guide, you will learn how to solve problems by building empathy through ethnographic research, generating ideas, prototyping and testing new concepts before final implementation. NOTE: This training presentation comes with Design Thinking templates in Powerpoint format. LEARNING OBJECTIVES 1. Acquire a deep understanding of the Design Thinking principles, process and tools. 2. Apply the Design Thinking methodology and tools to generate breakthrough ideas and co-create an improved customer experience journey. 3. Improve personal effectiveness by becoming a more empathetic service provider. CONTENTS 1. Key Concepts & Principles of Design Thinking What is design thinking? What design thinking is not Some applications of design thinking Benefits of design thinking Framework of design thinking 2. Five Action Phases of Design Thinking Empathize - understand your customers/users Define - define clear project/business objectives Ideate - explore ideas and solutions Prototype - build and visulaize ideas and solutions Test - review and decide 3. Design Thinking Mindsets, Tools & Templates Think users first Ask the right questions Believe you can draw Commit to explore Prototype to test

Visited 11 times
$59.00
84237

McKinsey 7-S Strategy Model (Course)

This is a 26-slide PowerPoint. The McKinsey 7-S Strategy Model is a business framework used to evaluate organizational effectiveness and alignment. It identifies 7 internal, interrelated organizational elements: Shared Vision, Strategy, Structure, Systems, Style, Staff, and Skills. These elements need to be aligned for the organization or initiative to be successful. This framework can be used to understand our organization and leverage it to maximize efficiency and profitability. It can also be used in situations where an alignment perspective is useful. The scope of these situations doesn't matter--for instance, it can be applied to elements of a project or of a team. This document explains the framework and includes PowerPoint templates to be used for your own presentations and analysis.

Visited 16 times
$29.00
83721

Six Change Management Approaches

The 6 Change Approaches developed by John Kotter and Leonard Schlesinger is a model to prevent, decrease, or minimize resistance to change in organizations. The 6 approaches are: 1. Education and Communication 2. Participation and Involvement 3. Facilitation and Support 4. Negotiation and Agreement 5. Manipulation and Co-optation 6. Explicit and Implicit Coercion Before any approach methods are used, it is important to understand why people resist change. Kotter and Schlesinger identify four reasons: 1. Parochial Self-interest 2. Misunderstanding 3. Low Tolerance of Change 4. Different Assessments of the Situation Organizations must deal with new government regulations, new products, growth, increased competition, technological developments, and a changing workforce--which all force change. This PowerPoint also includes some templates you can use in your presentations.

Visited 26 times
$12.95
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Attendance to the Rescue

Do you have poor attendance? Does your boss consider your attendance a problem? Are you managing someone and want them to hear about the importance of good attendance from someone else? If you or the person you manage has attendance problems, this webinar is a must. Attendance at work is essential to the success and morale of any workgroup, and poor attendance can be turned around if it is considered a priority. During this session we will discuss the following: Recognize attendance patterns and what they signal to a Supervisor What steps an employee can take to remedy an attendance record Discuss possible next steps if attendance does not improve

Visited 1,965 times
$29.00
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Moving to the Valley (Phoenix, Arizona)

When moving to the Valley of the Sun, many people have questions about what it is like to work where it is always warm but aren’t always sure who to ask or where to look. We have created a webinar to answer some of the typical questions people have when they begin working in the Phoenix area: What do my new coworkers wear to work? Will I be overdressed on the first day? How long will it take me to get to work? Do people buy or bring their lunch to work? If these are the same questions you have, please join us for a 15 minute information packed eLearning course where we will answer these questions and many more! We want you to make your first day on the job as enjoyable as possible. Make this webinar part of your moving plan!

Visited 1,928 times
$29.00