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High-Impact Business Planning Course

Your business plan should help you achieve self-sustainability not hinder it! Too many business planning tools build a big bulky plan which does little to help you organize the day-to-day operational actions to meet your annual business goal and objectives. The key to good business planning is something that simplifies turning your VISION into ACTION!!! High Impact Business Planning helps you focus everything into a 3 page plan with a 1 page budget. Could you use that? Quarterly action plans help you delegate responsibility to the right people and create accountability in achieving objectives and ultimately your goal!! High Impact Business Planning is designed to get your vision out of your head and down on paper in a simple and concise way so you can communicate more, faster. High Impact Business Planning streamlines delegation so you get more people taking action on the right objectives, and achieve your goals quicker.

Visited 3,368 times
$79.00
Recommended
3530

Excellent Customer Service - 1-Day ILT

This package includes an instructor manual and student activities needed to present a 1-day instructor-led training course. The global marketplace and other changes in society have created a heightened need for businesses to compete on many levels. There is a growing awareness that companies need to improve customer service to distinguish themselves in a competitive marketplace. Business need to find a way to stand out from the crowd and a good way to do this is when their staff has excellent customer service. This course defines basic customer service principles and provides steps towards service improvement. This course focuses on building skills and confidence in customer contact situations, such as providing support and dealing with cultural differences and conflict situations. Participants will learn to develop professional attitudes and manage personal development, such as integrity, entrepreneurship, and self-reflection. This course is designed for new or intending sales consultants, customer service advisors, and administrators. No previous experience or training in business skills is required, though participants should possess basic literacy and discussion skills and ideally will be active contributors. Participants will be tested on both knowledge and skills. Assessment methods in this course are discussions, role plays and self-evaluation. After completing the course, participants will individually be able to apply excellent customer service skills on the job and will have a professional development plan ready in order to keep improving customer relations. Both will contribute to your customer’s satisfaction, which is extremely important for a business to stand out from the crowd. At the conclusion of this training program, the participants should each be able to: Demonstrate excellent customer service. Explain how organizational culture drives customer service and how a business can benefit from a service culture. Explain how today’s society influences customer service. Develop a personal action plan to improve customer service skills.

Visited 1,987 times
$100.00
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High-Impact Business Planning Course

Your business plan should help you achieve self-sustainability not hinder it! Too many business planning tools build a big bulky plan which does little to help you organize the day-to-day operational actions to meet your annual business goal and objectives. The key to good business planning is something that simplifies turning your VISION into ACTION!!! High Impact Business Planning helps you focus everything into a 3 page plan with a 1 page budget. Could you use that? Quarterly action plans help you delegate responsibility to the right people and create accountability in achieving objectives and ultimately your goal!! High Impact Business Planning is designed to get your vision out of your head and down on paper in a simple and concise way so you can communicate more, faster. High Impact Business Planning streamlines delegation so you get more people taking action on the right objectives, and achieve your goals quicker.

Visited 3,368 times
$79.00
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Maintaining A Positive Attitude Course

This course will take approximately 19 minutes to complete. The main objective of this online training course is to suggest ways representatives can maintain a positive attitude to improve the customer experience. At the end of this training session trainees will be able to recognize the value of a positive attitude, understand how to maintain a positive attitude, cooperate with co-workers to create positive experiences for customers, and demonstrate a positive attitude every day on the job.

Visited 2,214 times
$23.00
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How to Achieve Your Goals

Goal Attainment Skills are one of the best life skills we can have, and this FREE, dynamic, interactive eLearning module is more like a short personal tutorial than your typical eLearning module! This eLearning module will give an overview of the psychology of goal attainment, touch on the process of change and highlight some key steps from the 10 Goal Success Steps. Even thought this is a FREE resource, the completion of the activities culminates in your very own, mini personalized Goal Attainment Plan that you can print out at the completion of the course! If, after completing this module, you wish to purchase the complete module, direct links are provided in the resource section. If achieving a specific goal could make you money, or save you money, the Return on Investment of completing the full module could be HUGE! With a sales training career that has spanned over 15 years, Rosey Conway specializes in teaching managers, trainers, coaches, sales people and peers the "know-how" of goal setting. Now, this valuable knowledge can be right at your fingertips too.

Visited 1,988 times
Free
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Income Statement Secrets Revealed

Income Statement Secrets Revealed is an online training course designed to revolutionize the way you look at data. With this training course, you’ll learn to avoid the pain of trying to decipher columns and rows packed with data. Wasting resources on things that appear to be worthwhile, you lose double: wasted resources, and the work you could have done instead. This online training course is fun, if such a thing can be said about financial data, and easy to grasp.   Following are the modules that will be covered in this training course: Who, What, Why Introduction Module Two: Financial Statement Primer, Short and Sweet! What is this Report Trying to Tell Me? Flawed Averages and Percents The Foible of Limited Comparisons Ruth, Mantle, Maris, Bonds or Aaron? How to Go Beyond the Rear View Mirror

Visited 1,947 times
Free
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How to Negotiate Salary: The Negotiation Mindset

Learn how to get paid what you are worth by adopting a salary negotiation mindset. Negotiating your salary when going for a new job or a raise is a critical skill to make sure you get paid what you deserve, yet it is a topic that makes most everyone anxious. Before you can master salary negotiation tips and tricks, you first have to be in the right mindset. Using an easy-to-follow storytelling approach -- along with case studies, statistics, and the right amount of humor -- this course will change the way you look at negotiation. In this course you will see: Two crucial goals for any negotiation Case studies of negotiations gone wrong The new reality for a post-recession economy What family, friends, and your boss WON'T tell you about negotiation Negotiation statistics and facts The HR perspective The light switch moment of negotiation success Ready for the next step? Also see: How to Negotiate Salary: Negotiating a Raise or Promotion

Visited 1,773 times
Free
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Fundamentals of Project Management for Development Organizations

This course focuses on concepts and practices related to development projects. It is our hope that the ideas and methodologies presented in the course of the following modules, and in the other books of the PM4DEV series, are proven useful to anyone who is engaged in managing projects in the development countries. We hope that this experience helps bring sustainable benefits to the communities and beneficiaries who need it the most. The course consists of six modules, each module presents ideas and concepts with the aid of charts and graphics to help increase your understanding. After each module you will have an opportunity to review the main topics with a short test. The course has been designed for no more that 120 minutes. You can take the course and its modules at your own pace, the menu and index can help you move around the course and take each module and each lesson independently. To help you increase your knowledge, many modules include links to documents that you can open and read at your own time, all the documents are in Adobe PDF format

Visited 1,314 times
Free
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84327

Total Quality Management Frameworks (Course)

This is a 153-slide PowerPoint. This presentation is a collection of PowerPoint diagrams and templates used to convey 40 different total quality management frameworks/models. (Please note that the materials are meant to be used to supplement your own business or classroom presentations. These slides may not be complete for instructional purposes.) FRAMEWORKS/MODELS INCLUDE: 1. Deming's 14 Points for Management 2. Juran's 10 Steps to Quality Improvement 3. Crosby's Four Absolutes of Quality  4. Ishikawa's Six Principles for Quality Transformation 5. Toyota's 14 Management Principles ("The Toyota Way") 6. Baldrige Excellence Framework 7. EFQM Excellence Model 8. Australian Business Excellence Framework 9. Canadian Framework for Business Excellence 10 Deming Prize Framework 11. Singapore Business Excellence Framework 12. Total Quality Management Model (Oakland) 13. ISO 9001 Quality Management Model 14. Kano Model 15. Balanced Scorecard 16. Hoshin Kanri Strategy Deployment  17. Xerox Benchmarking Model 18. Deming Cycle (PDCA Cycle) 19. PDCA Problem Solving Process 20. 8D (Eight Disciplines) Problem Solving Process 21. Cause & Effect Diagram 22. Six Sigma 23. Cost of Quality Model 24. 1-10-100 Rule  25. Mistake Proofing Process 26. The Seven QC Tools 27. Process Model 28. Business Process Reengineering (BPR) 29. APQC Process Classification Framework (PCF) 30. Customer Journey Mapping 31. RATER Model for Service Quality 32. The Toyota Production System 33. Five Principles of Lean 34. Eight Types of Waste 35. Six Steps of Kaizen 36. House of Gemba 37. Gemba Framework 38. 5S Principles 39. Covey's Seven Habits Model 40. Kotter's Eight Phases of Change

Visited 24 times
$49.00
84246

Organizational Excellence Framework - Governance (Course)

This is a 44-slide PowerPoint. This is an introductory workshop on governance. It focuses on defining and implementing good governance practices that are covered in the Organizational Excellence Framework (copyright 2010 Dawn Ringrose) publication that integrates global excellence models and provides implementation guidelines for the practitioner. These practices have been validated by over 20 years of research. The governance practices include: Identifying governance responsibility to stakeholders (e.g. core values, policies, regulations, process); Implementing an effective system of leadership, authority, decision making, accountability, and control; Ensuring governance system meets legal, financial, ethical, and reporting obligations; Establishing governance processes at all appropriate levels in the organization (i.e. roles, powers, responsibilities) and links to stakeholders; Acting as a model of good practice for employers and people in the community; Communicating policy and strategy to stakeholders. Each practice includes a definition, implementation guidelines and practical examples and may include applicable research findings. The workshop is formatted so that participants learn about best management practices related to the topic and have an opportunity to self-assess against the practices and develop an improvement plan to address gaps. This workshop is part of a consulting toolkit that includes: the Organizational Excellence Framework publication, scenario games, automated assessments, holistic workshops for micro to large size organizations and modular workshops for each key management area (governance, leadership, planning, customers, employees, work processes, suppliers and partners, resource management, continuous improvement & performance measurement).

Visited 20 times
$160.00
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Business Analysis Overview DEMO

In today’s complex business environment, an organization’s ability to manage complexity and constant change through innovation can be keys to success. Business Analysts play an important role to support this ability. They act as a liaison among stakeholders to understand, analyze and document their requirements and to recommend solutions that enable the organization to achieve its goals.

Visited 193 times
Free
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Project Management: Troubleshooting Course

The main objective of this session is to teach you about troubleshooting within project management. In this training module, we will go over what troubleshooting is, what the signs of trouble are and how to avoid them, why troubleshooting is important, and ways to react to different situations to become a more efficient troubleshooter. Duration: 19 minutes.

Visited 467 times
$23.00
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Lean Project Management Course

This session will guide you through a variety of topics that will help you understand the main principles of lean project management. By the time the session is over, you should understand the concepts of eliminating waste, creating value, executing faster, and creating a sense of accomplishment among your project team. Duration: 25 minutes.

Visited 515 times
$23.00
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Project Management: Stakeholders Course

The main objective of this session is to teach you about troubleshooting within project management. In this training module, we will go over what troubleshooting is, what the signs of trouble are and how to avoid them, why troubleshooting is important, and ways to react to different situations to become a more efficient troubleshooter. Duration: 19 minutes.

Visited 495 times
$23.00
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Project Management: Planning Course

The objective of this training session is to learn how to plan a project effectively. At the end of the training session, you will be able to understand the steps involved in effective project planning, understand how to troubleshoot your own project plans to anticipate problems and prevent bottlenecks, and create project strategies that will successfully achieve goals, meet deadlines, and contain costs. Duration: 29 minutes.

Visited 555 times
$23.00
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Delegation for Project Management Course

The main objective of this session is to teach you how to use delegation as a core tool in managing your project. By the time this session is over you will be able to recognize the role of delegation in helping a project succeed, learn why delegating is valuable, understand the delegation process, realize the importance of giving and receiving feedback, and understand factors that put delegation at risk of failing. Duration: 22 minutes.

Visited 450 times
$23.00
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Project Management: The Beginning Course

The main objective of this session is to prepare you for the demanding task of getting a project under way. By the time the session is over, you will understand the many steps involved in successfully executing a project, how to wind up a project properly, and special situations that can complicate the implementation of a project. Duration: 35 minutes.

Visited 502 times
$23.00
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Project Risk Management Course

The main objective of this session is to teach you about project risk management and how to identify and plan for risks. In this training module, we will go over what project risk management is; why it is important; and most importantly, how to identify risks. Duration: 15 minutes.

Visited 624 times
$23.00
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Project Planning: Budgeting Course

The objective of this training session is to learn how to create a budget—and how to stay on it. We will talk about the importance of careful and accurate budgeting in the project planning process. We’ll also review the basic steps involved in budgeting for a project. Then we’ll focus on the importance of monitoring expenditures during project implementation. By the end of the session, you should be better prepared to deal effectively with problems and bring any project in on budget. Duration: 26 minutes.

Visited 453 times
$23.00
56765

Project Management Learning Track

Project management is the application of knowledge, skills, tools, and techniques to project activities to achieve the planned objectives. Project management brings a unique focus shaped by the goals, resources and schedule of each project. This online training course contains the following 3 courses:  Project Management for Managers, Meeting Management, and Become a Contributing Project Team Member.

Visited 898 times
$119.88
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Project Management for Managers

Project Managers focus on the skills required to lead and manage effective and successful projects. Project Management Learning Track: Project Management for Managers, Meeting Management, Become a Contributing Project Team Member

Visited 1,226 times
$89.10
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Finance For Project Managers

Completing projects on time and within the agreed budget can only be achieved with a well robust project management skills by those involved in planning and managing projects. A thorough understanding of financial planning, monitoring and control is a key essential requirements for success in any projects delivery and this course is designed to provide participants with financial tools such as budgeting, mastering financial terminologies, evaluating financial risks, interpreting financial data and forecasting cash flow and final profit and loss on any project. Why is financial planning important in project management Understanding financial terminologies and basic concepts Understanding financial policies and their impact on project financial management- e.g prudence and consistency What is the difference between Revenue vs. Capital Expenditure What is the difference between cost and revenue What is depreciation and it impacts on project financial planning How does Value Added Tax impact project costings– an introduction Compiling the project cost budget and sensitivity analysis Compiling cashflow forecasts Financial evaluation of projects -Discounted Cashflow, Payback Period & Net Present Value Techniques Understanding project risk management techniques Financial monitoring of projects- variance analysis Controlling project changes and updating the financial plan Financial controls – purchases and income Contractual terms – the financial issues Summary – avoiding the common pitfalls What will I get out of it? Ability to evaluate the business case for any project Understanding of key financial terms and concepts Skills to create a cash flow forecast for a project Interpretation of project management accounts

Visited 1,100
$149 $24.94
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Introduction to Lean Six Sigma

This is Module 1 of a 10 module series that offers the online learner a comprehensive foundational understanding of Lean Six Sigma fundamentals. Completion of the 10 module series qualifies an individual's learning level as a Lean Six Sigma Yellow Belt, and prepares them for intermediate and advanced Lean Six Sigma training, such as Greenbelt or Blackbelt. Module 1 introduces the critical elements of Lean Six Sigma, as well as the concepts of Cost of Poor Quality, Variation, Data and Measurement Systems.

Visited 2,590 times
$39.00
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Fundamentals of Project Management for Development Organizations

This course focuses on concepts and practices related to development projects. It is our hope that the ideas and methodologies presented in the course of the following modules, and in the other books of the PM4DEV series, are proven useful to anyone who is engaged in managing projects in the development countries. We hope that this experience helps bring sustainable benefits to the communities and beneficiaries who need it the most. The course consists of six modules, each module presents ideas and concepts with the aid of charts and graphics to help increase your understanding. After each module you will have an opportunity to review the main topics with a short test. The course has been designed for no more that 120 minutes. You can take the course and its modules at your own pace, the menu and index can help you move around the course and take each module and each lesson independently. To help you increase your knowledge, many modules include links to documents that you can open and read at your own time, all the documents are in Adobe PDF format

Visited 1,314 times
Free