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High-Impact Business Planning Course

Your business plan should help you achieve self-sustainability not hinder it! Too many business planning tools build a big bulky plan which does little to help you organize the day-to-day operational actions to meet your annual business goal and objectives. The key to good business planning is something that simplifies turning your VISION into ACTION!!! High Impact Business Planning helps you focus everything into a 3 page plan with a 1 page budget. Could you use that? Quarterly action plans help you delegate responsibility to the right people and create accountability in achieving objectives and ultimately your goal!! High Impact Business Planning is designed to get your vision out of your head and down on paper in a simple and concise way so you can communicate more, faster. High Impact Business Planning streamlines delegation so you get more people taking action on the right objectives, and achieve your goals quicker.

Visited 3,364 times
$79.00
Recommended
3530

Excellent Customer Service - 1-Day ILT

This package includes an instructor manual and student activities needed to present a 1-day instructor-led training course. The global marketplace and other changes in society have created a heightened need for businesses to compete on many levels. There is a growing awareness that companies need to improve customer service to distinguish themselves in a competitive marketplace. Business need to find a way to stand out from the crowd and a good way to do this is when their staff has excellent customer service. This course defines basic customer service principles and provides steps towards service improvement. This course focuses on building skills and confidence in customer contact situations, such as providing support and dealing with cultural differences and conflict situations. Participants will learn to develop professional attitudes and manage personal development, such as integrity, entrepreneurship, and self-reflection. This course is designed for new or intending sales consultants, customer service advisors, and administrators. No previous experience or training in business skills is required, though participants should possess basic literacy and discussion skills and ideally will be active contributors. Participants will be tested on both knowledge and skills. Assessment methods in this course are discussions, role plays and self-evaluation. After completing the course, participants will individually be able to apply excellent customer service skills on the job and will have a professional development plan ready in order to keep improving customer relations. Both will contribute to your customer’s satisfaction, which is extremely important for a business to stand out from the crowd. At the conclusion of this training program, the participants should each be able to: Demonstrate excellent customer service. Explain how organizational culture drives customer service and how a business can benefit from a service culture. Explain how today’s society influences customer service. Develop a personal action plan to improve customer service skills.

Visited 1,980 times
$100.00
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High-Impact Business Planning Course

Your business plan should help you achieve self-sustainability not hinder it! Too many business planning tools build a big bulky plan which does little to help you organize the day-to-day operational actions to meet your annual business goal and objectives. The key to good business planning is something that simplifies turning your VISION into ACTION!!! High Impact Business Planning helps you focus everything into a 3 page plan with a 1 page budget. Could you use that? Quarterly action plans help you delegate responsibility to the right people and create accountability in achieving objectives and ultimately your goal!! High Impact Business Planning is designed to get your vision out of your head and down on paper in a simple and concise way so you can communicate more, faster. High Impact Business Planning streamlines delegation so you get more people taking action on the right objectives, and achieve your goals quicker.

Visited 3,364 times
$79.00
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Maintaining A Positive Attitude Course

This course will take approximately 19 minutes to complete. The main objective of this online training course is to suggest ways representatives can maintain a positive attitude to improve the customer experience. At the end of this training session trainees will be able to recognize the value of a positive attitude, understand how to maintain a positive attitude, cooperate with co-workers to create positive experiences for customers, and demonstrate a positive attitude every day on the job.

Visited 2,209 times
$23.00
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How to Achieve Your Goals

Goal Attainment Skills are one of the best life skills we can have, and this FREE, dynamic, interactive eLearning module is more like a short personal tutorial than your typical eLearning module! This eLearning module will give an overview of the psychology of goal attainment, touch on the process of change and highlight some key steps from the 10 Goal Success Steps. Even thought this is a FREE resource, the completion of the activities culminates in your very own, mini personalized Goal Attainment Plan that you can print out at the completion of the course! If, after completing this module, you wish to purchase the complete module, direct links are provided in the resource section. If achieving a specific goal could make you money, or save you money, the Return on Investment of completing the full module could be HUGE! With a sales training career that has spanned over 15 years, Rosey Conway specializes in teaching managers, trainers, coaches, sales people and peers the "know-how" of goal setting. Now, this valuable knowledge can be right at your fingertips too.

Visited 1,967 times
Free
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Income Statement Secrets Revealed

Income Statement Secrets Revealed is an online training course designed to revolutionize the way you look at data. With this training course, you’ll learn to avoid the pain of trying to decipher columns and rows packed with data. Wasting resources on things that appear to be worthwhile, you lose double: wasted resources, and the work you could have done instead. This online training course is fun, if such a thing can be said about financial data, and easy to grasp.   Following are the modules that will be covered in this training course: Who, What, Why Introduction Module Two: Financial Statement Primer, Short and Sweet! What is this Report Trying to Tell Me? Flawed Averages and Percents The Foible of Limited Comparisons Ruth, Mantle, Maris, Bonds or Aaron? How to Go Beyond the Rear View Mirror

Visited 1,933 times
Free
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How to Negotiate Salary: The Negotiation Mindset

Learn how to get paid what you are worth by adopting a salary negotiation mindset. Negotiating your salary when going for a new job or a raise is a critical skill to make sure you get paid what you deserve, yet it is a topic that makes most everyone anxious. Before you can master salary negotiation tips and tricks, you first have to be in the right mindset. Using an easy-to-follow storytelling approach -- along with case studies, statistics, and the right amount of humor -- this course will change the way you look at negotiation. In this course you will see: Two crucial goals for any negotiation Case studies of negotiations gone wrong The new reality for a post-recession economy What family, friends, and your boss WON'T tell you about negotiation Negotiation statistics and facts The HR perspective The light switch moment of negotiation success Ready for the next step? Also see: How to Negotiate Salary: Negotiating a Raise or Promotion

Visited 1,754 times
Free
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Fundamentals of Project Management for Development Organizations

This course focuses on concepts and practices related to development projects. It is our hope that the ideas and methodologies presented in the course of the following modules, and in the other books of the PM4DEV series, are proven useful to anyone who is engaged in managing projects in the development countries. We hope that this experience helps bring sustainable benefits to the communities and beneficiaries who need it the most. The course consists of six modules, each module presents ideas and concepts with the aid of charts and graphics to help increase your understanding. After each module you will have an opportunity to review the main topics with a short test. The course has been designed for no more that 120 minutes. You can take the course and its modules at your own pace, the menu and index can help you move around the course and take each module and each lesson independently. To help you increase your knowledge, many modules include links to documents that you can open and read at your own time, all the documents are in Adobe PDF format

Visited 1,295 times
Free
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84279

Presentation Development Primer (Storyboarding, Slide Design) (Course)

This is a 28-slide PowerPoint. This document teaches the basics of developing an effective business presentation. It covers methodologies widely practiced by top management consulting firms, such as McKinsey, Bain, and BCG. This document is divided into 3 sections: *Storyboarding. Storyboarding refers to developing the "story" that the presentation will follow. Please note there are many different frameworks for creating storyboards. This just covers one of the methods. *Slide Structuring. Ever notice how you can spot a consulting deck almost immediately? They embody a similar look and feel. This section dissects the framework used to create the consulting slide, which consists of a Headline, Body, and Bumper. *Graph Design. This section teaches you how to select the proper graph for your slide. Presentation development is a useful skill to have, because presentations is one of the mostly used communication tools in any workplace. Furthermore, presentations are work products that are easily and widely circulated both within and to outside an organization. For a consultant, this skill is even more critical, because PowerPoint presentations are often all that is left with the client after the engagement ends.

Visited 12 times
$39.00
83712

Knowing Your Audience: Personality Style and Types

It's important to learn how to present your insights, findings, and recommendations to your audience. And, there is an art to this process. A particular way of presenting information may be very effective to one person, but not a different person. Some people want to see all data, while others want just the highlights. Some people are quick to make decisions, while others take their time and want to make sure everyone is in agreement. This document introduces a useful framework called the Personality Map to understanding your audience and adapting your presentation style to that audience. With this framework, you can identify what type of personality your audience is and thus structure both the slide content and your delivery style to accommodate that audience.

Visited 23 times
$12.95
83711

Storyboarding and Presentation Writing

You may have heard that management consultants spend the majority of their time cranking out PowerPoint slides. There is much truth to do this--and for good reason. A PowerPoint presentation is not only a great communication tool, it is also the form of most consulting deliverables--i.e. the end product purchased by the client. The presentation must lay out the recommended solutions, the the key takeaways, and analyses performed. You may have done the most thorough, bullet-proof analysis and formulated the best strategic recommendation. However, all this is worthless, if you can't communicate it clearly and in a compelling way through your PowerPoint slides. This presentation focuses on the art of presentation development. Topics covered include storyboarding, pyramid logic structure, rule of 2, document writing principles, and slide structuring. It also includes a training exercise.

Visited 16 times
$12.95
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Managing Stress (Course)

Most of us have varying ideas of what stress is and what it can do to us. Stress is your body’s way of responding to any kind of demand, it can be caused by both good and bad experiences. Managing stress can help you be much happier in life and help you find a good work / home balance.

Visited 70 times
$9.50
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Transition to Leadership (Course)

This module will take about 40 minutes to complete. New to a leadership role? You’re in the right place! As leadership, you have a different focus, new responsibilities, and different challenges than you did as an individual contributor. This course covers the ‘in’s and out’s’ of the sometimes difficult transition experience from an individual contributor into leadership. Regardless of your title or the type of leadership role you now fill, through interactive assignments and a rich multimedia process, this course will smooth your transition and put you in position to excel in your new role.

Visited 78 times
$24.95
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The Power of One - Taking Accountability (Course)

This module will take about 30 minutes to complete. Have you ever said that something is “not your responsibility”? Maybe it is! Learn how taking accountability can change the results you are getting at work and in your life. This course uses application exercises and a rich multimedia process to give you the insight and skills to change your results through taking accountability.

Visited 63 times
$24.95
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The Art of Negotiation Course

This module will take about 40 minutes to complete. From childhood we practice the art of negotiation. Bed time, a treat, a promotion, a raise, an extended deadline. Regardless of the type of work we do, knowing how to negotiate effectively can greatly impact our success and our satisfaction. Strategic application exercises and a rich multimedia process, will teach you basic skills to negotiate effectively to get the results you want.

Visited 71 times
$24.95
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Powerful Presentations (Course)

This module will take about 30 minutes to complete. Audiences decide if a presentation is worth paying attention to in the first 1-2 minutes. To be an effective presenter, there are multiple factors to consider and skills to develop. In this course, through the use of application exercises and a rich multimedia process, you will learn the key skills to creating powerful presentations that get results.

Visited 88 times
$24.95
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Meetings That Get Results (Course)

This module will take about 30 minutes to complete. Frustrated with boring meetings that waste time? Never fear! This pivotal course will teach you how to shift from boring, ineffective meetings, to strategic meetings that get results! Through application exercises and a rich multimedia process, learn the specific components that make meetings worth the time and effort of everyone involved. But what if you are not in charge? Not a problem! This course will also take you through the steps and options to make meetings effective even when you are not the one conducting!

Visited 55 times
$24.95
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Managing Up (Course)

This module will take about 30 minutes to complete. Have a great rapport with your employees and your peers? You’re not done yet! Learning how to manage up is a key component of any successful career. Through application exercises and a rich multimedia process, this course will teach you what you need to know to create positive relationships with those you report to.

Visited 59 times
$24.95
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Making the Connection - A Guide to Networking Course

This module will take about 20 minutes to complete. Facebook, LinkedIn, Twitter, professional associations, other departments, competitors… the opportunities for networking, both ‘social’ and in person, are endless. Thus it is vital to learn to be strategic about your networking efforts in order to build the best relationships and truly get the results you want. Through application exercises and a rich multimedia process, this course will teach you what you need to know and do to be a strategic and effective 'networker'.

Visited 78 times
$24.95
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Leading with Your Strengths (Course)

This module will take about 30 minutes to complete. It is common to focus on our weaknesses, however weakness will not make you excel. If you want to be an effective leader, it is important to focus on and learn to lead with your strengths. Everyone has strengths. Things they are naturally good at. Do you know your strengths and how they can help you to be an effective leader? This guide will teach you how to identify and lead with your strengths.

Visited 55 times
$24.95
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Lead the Way - Building Leadership Capability (Course)

This module will take about 30 minutes to complete. As a leader you will have opportunity to coach and mentor others in both official and unofficial capacities. Knowing how to effectively coach and mentor your people is key to both their success and to preparing new leadership to step up. Through application exercises and a rich multimedia process, you will learn the skills to be an effective coach or mentor, and thus be able to build additional leadership capability in your organization.

Visited 51 times
$24.95
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It's my Job! Career Growth (Course)

This module will take about 25 minutes to complete. While you may have a boss and frequent interaction with HR (Human Resources) your career is YOUR career and therefore YOUR responsibility to manage. In this instructive course, learn key steps to identifying what you want out of your career and how to make it happen through application exercises and a rich multimedia process.

Visited 43 times
$24.95
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Interviewing Skills for Managers: Conducting an Interview Course

This module will take about 25 minutes to complete. “Can I ask this?” “Will she be a good fit?” “Who else should I invite to the interview?” When you are on the other side of the table, there are still many questions to answer in order to have a ‘good interview’. Using application exercises and a rich multimedia process, you will learn the skills to conduct effective interviews in this timely course designed to help you get the right people in the right seats.

Visited 36 times
$24.95
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Interviewing Skills Course

This module will take about 35 minutes to complete. What to wear? What to say? When to follow-up? The process of interviewing for a position can be nerve racking to say the least. ‘Tell Me About Your Weaknesses’ takes you through a typical interview process and prepares you for the what you may encounter. Through application exercises and a rich multimedia process, you will learn top skills to ease your nerves and prepare you for any interview.

Visited 40 times
$24.95
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Giving Feedback that Gets Results (Course)

This module will take about 40 minutes to complete. Tired of giving feedback that falls on deaf ears? Learn how to give feedback that gets fantastic results with this effective leader’s guide. Feedback can be much more than a criticism at the end of an event, in fact feedback can be both positive and negative and needs to be given not only strategically, but also consistently. Develop the skills to do exactly that through application exercises and a rich multimedia process.

Visited 40 times
$24.95
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Everyone is a Leader Course

This module will take about 25minutes to complete. For a time, the Disney company got some of its best ideas from the janitor. Leadership can be seen in any role and from any person. Using application exercises and rich multimedia, learn how to identify leadership potential and how to use the influence of ‘unofficial’ leaders to everyone’s benefit.

Visited 44 times
$24.95
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Energy Management Course

This module will take about 30 minutes to complete. Have time set aside, but no energy to use the time well? Learn the skills of managing your energy to find yourself getting more done and feeling better while you do it! Through the effective use of application exercises and a rich multimedia process, this course will take you on a journey of discovery to implement a workable plan to energize your life and get more done.

Visited 38 times
$24.95
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Developing Your Leadership Style (Course)

This module will take about 60 minutes to complete. Want to know all the details? Prefer to oversee? Like to be involved? Everyone has a different style, whether in dress and music or in leadership. In this course you will learn to identify your personal leadership style and how to incorporate your style into any role through the use of application exercises and a rich multimedia process. Knowing your style will allow you to be more effective in choosing team members, managing up or down, and in getting your own work done.

Visited 55 times
$24.95