Workplace bullying costs organizations billions every year in lost productivity, efficiency and employee turnover. Workplaces which have a high occurrence of bullying are more likely to have problems with absenteeism, illness and healthcare expenses. Make sure your employees know how to spot workplace bullying and make sure they understand the type of behavior that is unacceptable in the workplace. The effects of workplace bullying The definition of workplace bullying Why do people bully? The consequences of bullying The aggressive nature of bullying Power and control aspects of bullying Why managers are more often bullies Why bullying is sometimes hard to spot Prevention techniques The consequences of bullying The following behavior are covered in the course Inappropriate language, put-downs, insults, and name-calling. Taunting, teasing, or making jokes. Sabotaging another employee's work. Copying, plagiarizing, or stealing work from a co-worker. Deliberately denying co-workers resources. Yelling, screaming, sarcasm, or other verbal abuse. Menacing a co-worker with threatening looks, gestures, and body language. Hazing or initiations that seek to embarrass or humiliate. Unreasonably creating conflict Refusing to work with a co-worker. Physically threatening, shoving, striking, or touching a co-worker. Gossiping or spreading rumors about co-workers. The planting of false information. Using private or confidential information to defame or destroy the reputation of a co-worker. Setting unrealistic standards and deadlines which are unachievable or that are arbitrarily changed without notice or reason. Assigning excessive, unreasonable, and unending amounts of work. Giving unjustly negative performance appraisals. Taking unwarranted disciplinary action. Singling out or treating someone differently Holding a subordinate employee to different standards than his or her peers. Excessive, unneeded, and negative micromanagement. The Effects of Workplace Bullying Employee turnover Lost productivity Low company-wide morale Destroys creativity Cost to employee health Destroys organizational reputation The course includes a full HD video and an employee quiz.
This retail shrinkage prevention program overs both internal and external factors that affect shrinkage in retail stores. The techniques outllined in the course will teach your associates how to make loss prevention part of their everyday routine. The course has four sections: Awareness External Losses Internal Theft Operational Error Your employees will be taught simple prevention techniques that can be applied every day. How to deal with short change artists. How to recognize shoplifters. How customer service and attentiveness can prevent shoplifting. The career benefits of preventing shrinkage The tricks shoplifters use How shoplifters are nearly impossible to profile...they come from all ages, backgrounds and ethnicities Techniques to thwart credit card fraud. The best practices for taking cash, giving change and register security How internal theft is the largest portion of shrinkage Inspection and security of employee bags
This workplace ethics course focuses on the specific behaviors that are unethical in the workplace and delivers them in a direct, no-nonsense style that will let your employees know what is unacceptable in every workplace. The theft of workplace resources such as office supplies and photo copies. Stealing merchandise from warehouses or retail locations. Infringing on patents or copyrights. Stealing credit for work done by co-workers. Inflating time worked or business expenses, or falsifying pay records. Employees working less than capable. Socializing during work hours. Social media use during work hours. Falsifying company documents to pass inspections. Lying to or misleading customers. Falsifying the results of research and development. Over-promising results. Destroying or hiding sensitive company documents and emails Violating anti-trust laws. Manipulating financial data. Breaking safety rules or procedures. Violating insider trading laws. Sharing or viewing confidential patient, employee or customer data with approval. Gossiping or spreading rumors. Verbal intimidation. Menacing co-workers, customers, vendors, or other work associates. Sexual Harassment or discrimination. Offering, giving or accepting bribes. Breaking FCPA laws. The consequences of ethical violations. The course includes a full HD video and an employee quiz.
Organizations that have seen the critical need to attract and retain diverse talent and have made diversity and inclusion part of their core values have proven to be far more successful than those that have not. Diversity ignites creativity and innovation and allows organizations to serve their increasingly diverse customer bases. Focusing on workplace diversity has become so important that all employees have an obligation to educate themselves on what diversity is, why it’s so important and the steps they need to take to embrace it and participate in it. This 2017 produced course covers: What is diversity? Why is diversity important? How can employees embrace diversity? Why diversity is a business imperative. Why diversity is more than protections of court mandated groups. Finding common ground with people who come from different backgrounds, beliefs and experiences. Why all interactions should begin with respect. Understanding personal biases. How open communication will stop anger and resentment. Non-verbal communication. Discovering personal biases. And more.
Diversity and inclusion are vital in today's government workplace. With the changing demographics of citizen populations, organizations must strive for a diverse workplace to serve a diversity citizen base. This course teaches your employees what diversity is, why it's important and how to embrace it. Focusing on workplace diversity has become so important that all employees have an obligation to educate themselves on what diversity is, why it’s so important and the steps they need to take to embrace it and participate in it. This 2017 produced course covers: What is diversity? Why is diversity important? How can employees embrace diversity? Why diversity is an imperative in government? Why diversity is more than protections of court mandated groups. Finding common ground with people who come from different backgrounds, beliefs and experiences. Why all interactions should begin with respect. Understanding personal biases. How open communication will stop anger and resentment. Non-verbal communication. Discovering personal biases. And more.
This retail service course follows our host through his day as he travels to a clothing store, a sporting goods store, a stereo store, a flower shop and a hardware store. During his journey he also has telephone service experiences with his doctor and with the cable company. Both good and bad examples of retail customer service are presented as our host proceeds through his day. This course has 4 parts. PART ONE Making Your Customers Feel Welcome Think of each customer as an invited guest Personally welcome each visitor to your store Use a simple and natural greeting Treat the customer like YOU would like to be treated PART TWO Giving Your Undivided Attention Make people feel important – like they matter to you! Stop what you’re doing and help the customer Nothing is more important than focusing on a customer PART THREE Going the Extra Mile “Is there anything else I can do?” Follow through on all your promises Find out what you can REALLY do to help the customer PART FOUR Showing You Appreciate Your Customer’s Business Say, “Thank you!” Encourage your customers to tell their friends about you Invite the customer back to the store