If you have already downloaded my Comprehensive Guide to Change Management or my Comprehensive Guide to Change Management and ERP Implementations then most of what is in these slides is already covered in them. If you are one of the now nearly 1000 people who have downloaded my FREE Practical Framework Approach to Change which gave you a flavour of my own developed approach to "change" then these slides are for you. They have been competitively priced given the potential number of customers. I have taken the original high-level document and added details of each component of my approach as follows. Sponsorship - describes the key elements of Sponsorship in the change process including the need for a Sponsor, IBM Making Change Work survey, personal attributes of a Sponsor, the ABC/123 of Sponsorship, different types of Sponsor, Roles of a Sponsor, Sponsorship Checklist. Stakeholder Analysis & Management - provides the key steps for conducting Stakeholder Analysis and Management to support Change Communication and Engagement activity. The document structure includes What is Stakeholder Management, Benefits of Stakeholder Management, the four Stages of Stakeholder Management (Identify, Define, Engage and Plan) and the key to Stakeholder Management. Communication - describes the key elements of Communication with the context of change including Communication Guidelines, Creating Awareness, Different Messages, Channels for Building Awareness, a simple 4-stage Communication Framework Measuring Business Readiness & Adoption - describes the key elements of setting up Business Readiness/Adoption Measurement including What is Adoption/Business Readiness, Procsi's ADKAR, the 6 key Set-up Stages, What can be Measured, Agree Question + Examples, Agree Survey Participant, Agree Scoring Criteria and Target, Agree Survey Tool, Survey Input/Analysis/Actions. Training & Education - contains the key elements of managing necessary training in the context of a change initiative and include The Importance of Training, Overall Training Considerations, Training Needs Analysis, Logistical Considerations, Training Aligned to Roll-out (inc. example), Numbers to be Trained (inc. Example of Scheduling), Training Delivery Options, Training Documentation (inc. Example of Process), Training Logistics, Training Evaluation (inc. example). Managing Business Benefits - contain a "snapshot" guide to Managing Business benefits and include using a Structured Approach, What is a Benefit, What is Benefits Management, Why is Benefits Management important, Who is Responsible/Involved, Role of the Business Change Manager, Linking Benefits with the Business Case, About the Business Case, Business Case Development, The Business Case Process, The Benefits Management Process, Identifying and Structuring Benefits, Planning for Benefits, Realisation and Tracking of Benefits, Benefits Evaluation, Post Implementation Review (Why/What/When, Key Principles, How, Activities to Include, The Report. Continuous Improvement - describes the key elements of the Plan, Do, Check, Act (PDCA) cycle including Plan (Identify/Analyse the problem and what Tools to use), Do (Develop/Implement the Solution and what Tools to use), Check (Evaluate the Results, Achieve Goals and what Tools to use), Act (Implement the Solution and what Tools to use). Got a question about the product? Email us at email@example.com or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.
This training presentation teaches the techniques to generate good quality ideas. A good quality suggestion is not only implementable, but also increases customer satisfaction, improves productivity and enhances employee motivation and enthusiasm. Learn effective approaches to motivate employees to submit suggestions. You can also find numerous examples of ideas for improvement which could be adopted or adapted directly for various functions in your organization ranging from Sales and Administration to Operations and Technology. LEARNING OBJECTIVES 1. Understand the basic concepts of a suggestion system 2. Learn effective approaches to motivate employees to submit suggestions 3. Describe the five techniques for developing creativity 4. Review various categories of examples of ideas for improvement 5. Familiarize with the checklist for improvement to look for problems 6. Learn how to develop \"Kaizen Eyes\" CONTENTS 1. Introduction & Basic Concepts of a Suggestion System 2. Examples of Effective Procedures 3. Techniques for Developing Creativity 4. Examples of Ideas for Improvement for Production and non-Production Functions 5. Checklist for Improvement 6. Ways to Develop "Kaizen Eyes" Got a question about the product? Email us at firstname.lastname@example.org or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.
This is a 29-slide PowerPoint presentation. All businesses face the challenge of achieving sustainable growth. Growth is commonly inhibited by a lack of breakthrough ideas, balancing cost-out and margin trade-offs, and execution challenges. This business framework document discusses growth strategy. It includes business concepts and analysis models utilized by top tier management consulting firms. It frames the various horizons of the "growth challenge," and dives into various strategy frameworks for growth--from Porter's Five Forces to Blue Ocean. This detailed document also includes case examples, a full growth strategy initiative breakdown, and tabulation of key growth strategy work products. Topics breakdown: Growth challenges Traditional strategy thinking (e.g. Porter's Five Forces) Modern strategy thinking (e.g. Blue Ocean Strategy) A growth strategy project initiative (project approach, design, frameworks & analytics, deliverables) Case examples
This is a 25-slide PowerPoint. This document introduces a framework for entrepreneurs to use when building and navigating their business from a nascent, startup state to an enterprise with a global footprint. This framework is based on the fact that all businesses experience common problems that arise at similar stages in their development. Familiarity with the Five Stages of Business Growth allows the business owner and business consultant to develop invaluable insights, including: Knowing what to focus on at what stage Appropriate management style at each stage Anticipation of key challenges at various points Critical success factors through the company's progression Involvement of owner at various stages Evaluation of impact from governmental regulations and policies This presentation also includes case examples.
This is a 32-slide PowerPoint presentation with an accompanying Excel business case model. The Business Case is an instrumental tool in both justifying a project (requiring a capital budgeting decision), as well as measuring the project's success. The Business Case model typically takes the form of an Excel spreadsheet and quantifies the financial components of the project, projecting key metrics for making any important business decision: e.g. Net Present Value (NPV), Return on Investment (ROI), Payback Period, Cost of Investment. If a project has been justified by the Business Case (both financially and non-financially) and receives the go-ahead from executives, the Business Case model is then continuously maintained and adjusted to track the project's progress against the initial financial projections and assumptions. This model then becomes a working document used during the project management process. This toolkit will detail the process of creating a robust Business Case. It also includes a working sample Business Case model (in Microsoft Excel).
This is a 210-slide PowerPoint. BENEFITS OF DOCUMENT Implement a strategy and mechanism to generate a constant flow of ideas. Simplify the evaluation system to speed up the suggestions feedback process. Learn effective approaches to develop creativity and improve participation rates. DOCUMENT DESCRIPTION A staff suggestion system is a formalized mechanism which encourages employees to contribute constructive ideas for improving the organization in which they work. The overall aim is to gather, analyze and implement ideas in order to create results that have a positive impact on the business and/or deliver new value to customers. An effective staff suggestion system improves one's own work and the working environment, creates ownership and trust, builds teamwork, improves profitability and last but not least, enhances communication between employees and management. With this presentation, you will learn how to put in place a lean and effective employee suggestion system that generates a constant flow of good quality ideas. LEARNING OBJECTIVES 1. Understand the key elements of a suggestion system 2. Define how to plan and launch an effective suggestion system 3. Describe how to set up a strategy and mechanism to generate ideas, capture quality ideas, evaluate ideas and sustain a constant flow of ideas 4. Explain how to develop employees to identify opportunities for improvement and write good quality ideas 5. Define success factors for sustaining a suggestion system CONTENTS 1. Introduction to Kaizen 2. Introduction & Basic Concepts of a Suggestion System 3. Scope of Suggestions 4. Goals of a Suggestion System 5. Planning & Launching a Suggestion System 6. Roles & Responsibilities 7. The Suggestions Process 8. Evaluation & Award Systems 9. Examples of Effective Procedures 10. Techniques for Developing Creativity 11. Examples of Ideas for Improvement 12. Points for Improvement 13. Ways to Develop "Kaizen Eyes" 14. How to Sustain a Suggestion System
These slides include Reference material sourced from the web about other people?s views of, and recommended use of Change Champions in a change initiative (People Attributes/Benefits and Setting up a Change Champion Network) and Examples of how the author used Change Champions in some previous assignments with details of how they were used and their roles & responsibilities. Got a question about the product? Email us at email@example.com or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.
This is a 202-slide PowerPoint. In today's increasing complexity of modern technology and modern business, customers are increasingly choosing products and services based on the quality of the experiences they have with them. To help meet these challenges, an approach known as "Design Thinking" is playing a greater role in finding meaningful pathways - it is increasingly common in Lean Six Sigma processes and in organizational innovation initiatives. Industry practitioners of Design Thinking include Uber, AirBnB, IDEO, Apple, Nike, Procter & Gamble, SAP, Singapore Airlines and DBS Bank. Design thinking is a human-centered, iterative problem-solving process of discovery, ideation, and experimentation that employs various design-based techniques to gain insight and yield innovative solutions for virtually any type of organizational or business challenge. This method combines both analytical and creative approaches to generate solutions. In this training guide, you will learn how to solve problems by building empathy through ethnographic research, generating ideas, prototyping and testing new concepts before final implementation. NOTE: This training presentation comes with Design Thinking templates in Powerpoint format. LEARNING OBJECTIVES 1. Acquire a deep understanding of the Design Thinking principles, process and tools. 2. Apply the Design Thinking methodology and tools to generate breakthrough ideas and co-create an improved customer experience journey. 3. Improve personal effectiveness by becoming a more empathetic service provider. CONTENTS 1. Key Concepts & Principles of Design Thinking What is design thinking? What design thinking is not Some applications of design thinking Benefits of design thinking Framework of design thinking 2. Five Action Phases of Design Thinking Empathize - understand your customers/users Define - define clear project/business objectives Ideate - explore ideas and solutions Prototype - build and visulaize ideas and solutions Test - review and decide 3. Design Thinking Mindsets, Tools & Templates Think users first Ask the right questions Believe you can draw Commit to explore Prototype to test
This is a 111-slide PowerPoint. This 110+ slide deck is not intended to provide you with the "be all and end all" about Digital Transformation. It has been created from an amount of research into the subject to provide you with the latest thinking from numerous "key players" in the Digital Transformation space. The information should be used for reference purposes because every organisation and situation is different. The slides sections are as follows: What is Digital Transformation? What drives Digital Transformation? What are the benefits of Digital Transformation? What Industry Sectors are impacted? What Digital Technologies are there? What are the components of a Digital Business? How do you start your Digital Transformation journey? What hurdles are there to Digital Transformation? Who should lead Digital Transformation? Is it all about Customer Experience? How do you assess Digital Readiness? What Digital Transformation Frameworks are there? What do you need to Change? Who needs to be involved? How do you manage your talent? Examples of successful Digital Transformation. Hopefully the slides will enhance your understanding of what is currently a very ?hot topic? but you need to reflect on the information provided and use it to align with your own research and understanding to make best use of the information.
A paper describing the key elements of Communication with the context of change including Communication Guidelines, Creating Awareness, Different Messages, Channels for Building Awareness, a simple 4-stage Communication Framework, examples of Communication Models, examples of the use of Existing Internal Communication Channels, examples of Communication problems, examples of Measuring and Tracking Communication effectiveness. Got a question about the product? Email us at firstname.lastname@example.org or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.
These slides contain the key elements of managing necessary training in the context of a change initiative and include The Importance of Training, Overall Training Considerations, Training Needs Analysis, Logistical Considerations, Training Aligned to Roll-out (inc. example), Numbers to be Trained (inc. Example of Scheduling), Training Delivery Options, Training Documentation (inc. Example of Process), Training Logistics, Training Evaluation (inc. example), Example of Training Strategy and Training Roadmap. Got a question about the product? Email us at email@example.com or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.
Visual management is an integral part of a Lean management system. Visual management uses displays, metrics and controls to help establish and maintain continuous flow, and giving everyone a view of the work along the value stream. It includes a set of techniques that make operation standards visible so that people can follow them more easily. These techniques expose waste so that it can be prevented and eliminated. LEARNING OBJECTIVES: 1. Understand that visual management is an integral part of Lean transformation 2. Familiarize with the common visual tools such as red tagging, activity boards, A3 storyboards, mistake-proofing, one-point lessons, standard work, kanban, etc. 3. Gain knowledge on how to apply visual tools to add structure and stability to operations, reducing variation and increasing efficiency CONTENTS: Introduction 5S - The foundation for a visual workplace Types of visual management Visual displays Visual metrics Visual controls Mistake-proofing Andons Warning sensors Common visual tools Red tagging Activity board A3 storyboard One-point lesson Standard work chart Takt time versus actual cycle time Kanban Got a question about the product? Email us at firstname.lastname@example.org or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.
This is a 160-slide PowerPoint with accompanying Excel workbook. Value Stream Mapping (VSM) is a practical and highly effective way to learn to see and resolve disconnects, redundancies, and gaps in how work gets done. This team-based methodology is the missing link in business management and, used effectively, has the power to address many business problems and develop a customer-centric culture. In this training powerpoint, you will learn the meaning and benefits of value stream mapping, prepare for a value stream mapping activity, identify a product/service family, document a current state value stream map, analyze value and waste, design the future state value stream, and finally create an implementation plan. NOTE: This Powerpoint training presentation comes with Excel templates comprising VSM Charter, Results Table, Implementation Plan and Common VSM Icons. LEARNING OBJECTIVES 1. Create a value stream map for both the current and future states 2. Develop a data collection plan for the value stream map 3. Conduct end-to-end assessment of value-added versus non-value-added activities 4. Scope opportunities by framing project problem statements based on identified waste 5. Prioritize kaizens/projects based on strategic objectives 6. Develop action plan to achieve the future state CONTENTS 1. Overview of Lean Thinking 2. Introduction to Value Stream Mapping 3. Identify a Product/Service Family 4. Create a Current State Value Stream Map 5. Analyze Value & Waste 6. Assess Opportunities 7. Create a Future State Value Stream Map 8. Develop an Implementation Plan
Value stream mapping is a practical and highly effective way to learn to see and resolve disconnects, redundancies, and gaps in how work gets done. This VSM project template helps you and your project team to put together a "storyboard" for effective presentation to your key stakeholders. It includes four key phases: 1) Define and pick product/service family 2) Create a current state map 3) Develop a future state map 4) Develop an implementation plan Note: This document consists of a VSM project template in Powerpoint format and a set of Excel templates comprising VSM charter, Results table, Implementation Plan and common VSM icons. Got a question about the product? Email us at email@example.com or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.
This is a 16-slide PowerPoint. Developed by Michael Porter, Value Chain Analysis is business management framework used to analyze the processes and key activities performed by a business or industry. This framework illustrates where value is created within an industry or company.
Set of PowerPoint and Word templates. The TWI program has proven to be effective in providing shopfloor supervisors and team leaders with the skills they need to engage people in Lean activities. This is a collection of TWI diagrams, pocket cards and templates for Job Instruction (JI), Job Methods (JM), Job Relations (JR), Job Safety (JS) and Problem Solving (PS). These tools and templates are useful for organizations who are preparing or implementing TWI programs. To get the most out of the tools and templates, they are best used together with the TWI four-step process. (NOTE: If you had purchased our TWI Program training program, all the diagrams, pocket cards and templates listed here were already included in the package and you need not purchase them again.) THIS TWI FRAMEWORKS COLLECTION INCLUDE: 1. TWI Frameworks (PowerPoint format) 2. Job Instruction Breakdown Sheet (Word format) 3. Job Instruction Training Timetable (Word format) 4. Job Methods Breakdown Sheet (simple) (Word format) 5. Job Methods Breakdown Sheet (8.5x11) (Word format) 6. Job Methods Breakdown Sheet (8.5x14) (Word format) 7. Job Methods Improvement Proposal Sheet (Word format) 8. Job Relations Situation Analysis Sheet (Word format) 9. Job Safety Breakdown Sheet (Word format) 10. Problem Solving Problem Analysis Sheet (Word format) 11. Problem Solving Causation Analysis Sheet (Word format) 12. JI Pocket Card (PowerPoint format) 13. JM Pocket Card (PowerPoint format) 14. JR Pocket Card (PowerPoint format) 15. JS Pocket Card (PowerPoint format)
Many quality improvement programs fail because they were not managed as a total process. Total Quality Process (TQP) teaches you how to approach quality or any change initiative as a company-wide effort. You will learn how to make a commitment, plan and begin to implement systems for managing quality that integrates all the people, processes/systems and continuous improvement initiatives together. Based on Philip Crosby's methodology, what this presentation guide will focus is not a new quality control system, but a company-wide approach to total quality. A process for total quality must comprise Quality Management and Quality Improvement. The Total Quality Process (TQP) introduced in this presentation is based on Five Quality Principles and establishes Four Key Activities for Quality Management. TQP is designed to involve every employee in your company in quality improvement efforts. LEARNING OBJECTIVES 1. Explain the Principles of Quality 2. Describe the TQP framework (\"House of Quality\") 3. Define the Four Key Activities for managing quality 4. Explain the need for a culture change, starting at the top 5. Demonstrate a personal commitment to total quality 6. Explain the TQP implementation infrastructure 7. Describe how to put the systems for TQP into motion 8. Identify ways to sustain TQP activities 9. Understand a manager's role in quality improvement CONTENTS 1. Goals of TQP 2. Understanding the Principles of Quality 3. The TQP Framework 4. Four Key Activities 5. Making a Commitment 6. Planning for TQP - Form a TQP Implementation Team - Create Quality Awareness - Educate Everyone - Prepare for Goal Setting 7. Putting Systems into Motion - Set up Work Process Measurements - Measure Quality (Cost of Quality) - Form Quality Action Teams for Solving Problems - Recognize Participation 8. Keeping it Going - Ensure Activities are Ongoing - Review and Recognize Quality Management Team?s Success 9. Management's Role in TQP 10. Strategies for Success Got a question about the product? Email us at firstname.lastname@example.org or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.
This is a 153-slide PowerPoint. This presentation is a collection of PowerPoint diagrams and templates used to convey 40 different total quality management frameworks/models. (Please note that the materials are meant to be used to supplement your own business or classroom presentations. These slides may not be complete for instructional purposes.) FRAMEWORKS/MODELS INCLUDE: 1. Deming's 14 Points for Management 2. Juran's 10 Steps to Quality Improvement 3. Crosby's Four Absolutes of Quality 4. Ishikawa's Six Principles for Quality Transformation 5. Toyota's 14 Management Principles ("The Toyota Way") 6. Baldrige Excellence Framework 7. EFQM Excellence Model 8. Australian Business Excellence Framework 9. Canadian Framework for Business Excellence 10 Deming Prize Framework 11. Singapore Business Excellence Framework 12. Total Quality Management Model (Oakland) 13. ISO 9001 Quality Management Model 14. Kano Model 15. Balanced Scorecard 16. Hoshin Kanri Strategy Deployment 17. Xerox Benchmarking Model 18. Deming Cycle (PDCA Cycle) 19. PDCA Problem Solving Process 20. 8D (Eight Disciplines) Problem Solving Process 21. Cause & Effect Diagram 22. Six Sigma 23. Cost of Quality Model 24. 1-10-100 Rule 25. Mistake Proofing Process 26. The Seven QC Tools 27. Process Model 28. Business Process Reengineering (BPR) 29. APQC Process Classification Framework (PCF) 30. Customer Journey Mapping 31. RATER Model for Service Quality 32. The Toyota Production System 33. Five Principles of Lean 34. Eight Types of Waste 35. Six Steps of Kaizen 36. House of Gemba 37. Gemba Framework 38. 5S Principles 39. Covey's Seven Habits Model 40. Kotter's Eight Phases of Change
This is a 144-slide PowerPoint. Total Quality Management (TQM) is a holistic approach to long-term success that views continuous improvement in all aspects of an organization as a process and not as a short-term goal. It aims to radically transform the organization through progressive changes in the attitudes, practices, systems and structures. By teaching this presentation, employees will understand the importance of making a personal commitment to quality, focus on satisfying both internal and external customer requirements, and working as a team to improve quality. This training presentation includes quality philosophies from key quality leaders such as W. E. Deming, J. M. Juran and Philip Crosby, and provides a summary of process management, steps for TQM implementation, key tools and techniques for total quality as well as the key business excellence and quality management models. CONTENTS: 1. Introduction to TQM 2. Customer Focus 3. Employee Involvement & Empowerment 4. Process Management 5. Business Excellence & Quality Management Models 6. Total Quality Leadership 7. Implementing TQM 8. Tools & Techniques for Total Quality 9. Summary
This is a 230-slide PowerPoint. BENEFITS OF DOCUMENT Comprehensive training guide on TPM implementation. Learn how to apply the TPM tools effectively. Learn how to kick-start TPM deployment with Autonomous Maintenance, Planned Maintenance, Focused Improvement and Education & Training activities to improve equipment reliability. DOCUMENT DESCRIPTION As a company-wide initiative, Total Productive Maintenance (TPM) maximizes the effectiveness of equipment. The TPM program significantly increases labor and capital productivity while, at the same time, increases employee morale and job satisfaction. TPM brings maintenance into focus as a necessary and vitally important part of the business. Targeted at all levels of the organization, TPM and its 8 Pillars provide the necessary supporting process and tools to achieve zero defects, zero breakdowns and zero accidents. Developed by our JIPM-certified TPM consultant, this presentation combines the TPM tools, 5S, OEE (Overall Equipment Effectiveness) and 8 pillars into a highly detailed training tool. This PowerPoint includes a step-by-step implementation process of TPM. LEARNING OBJECTIVES: 1. Understand the concept and management philosophy of TPM as a foundation for Lean Transformation 2. Learn the 8 pillars of TPM activities, TPM implementation strategy, roadmap and step-by-step approach 3. Learn the TPM tools and be able to identify and eliminate loss through TPM implementation 4. Learn how to kick-start TPM deployment with Autonomous Maintenance, Planned Maintenance, Focused Improvement and Education & Training activities to improve equipment reliability 5. Understand the roles of a TPM implementation organization and the critical success factors CONTENTS: 1. Overview of TPM 2. TPM Foundations: 5S & Visual Management 3. TPM Tools 4. Equipment Loss & Overall Equipment Effectiveness (OEE) 5. Eight Pillars of TPM 6. TPM Implementation Related training presentations that you may be interested: 1. Overall Equipment Effectiveness (OEE) 2. Autonomous Maintenance 3. TPM Team Guide: How to Start & Sustain TPM Team Activities 3. TPM Self-assessment Guide & Tool