Have you ever met somebody and just clicked instantly? That person was probably very skilled in building rapport. Was is a natural gift or something they have taught themselves? Who knows. The fact is, no matter who you are or where you work, knowing how to connect with people and build rapport will bring you countless opportunities and success. This course will focus on understanding what rapport is, and 5 tips to build it in face to face situations. It includes audio, video and interactive elements and will take approximately 10 minutes to complete.
Excel Everest: Interactive, Comprehensive Excel Training Excel Everest is an entirely different way to learn Excel. No, really. The whole Excel Everest experience takes place inside a giant interactive Excel workbook (called Excel Everest) that brings users step-by-step through 41+ business-critical topics, 160+ interactive, auto-graded exercises, and there's a scoreboard to measure progress along the way. Oh, and what Excel training would be complete without a dancing bear? (click "the fun button" once you're in Excel Everest). If helpful, watch a video overview of Excel Everest. Who is Excel Everest for? Your orgnization or employees may be a fit for Excel Everest if: You need a comprehensive Excel training that covers all the essential business Excel skills, and with unlimited access and upgrades. You need a training that covers all of your versioning needs, on both Mac & PC, including for Excel 2003, 2007, 2010, 2011, 2013, 2016 You realize that the best way to learn a complicated program like Excel is not by watching videos, but by going through exercises right there in an Excel document. You'd like to use the same Excel training for your organization that companies like Google and Eventbrite use for their employees. You want accountability, and a way to measure not if someone has watched a video, but if someone has completed the skill right there in Excel. What is the concept behind Excel Everest? The entire concept behind Excel Everest is that you can learn by doing. As you go through this course, you'll be guided on how to download the Excel Everest workbook. When you open it up, you'll see an index page with a set of 21 buttons that link you to the various areas of the workbook. And in each topic area, you'll: Learn why a specific concept is important, especially for being successful in a corporation Grasp the details on the topic through written explanations Go through a set of interactive Excersies that are categorized according to difficulty (easy, medium, and hard) Best of all, as you complete these exercises, they're graded, so you can easily keep track of your progress through the course, see which topics you've made the most progress on, and earn badgeds for certain milestones. What are the outcomes you should expect? As a user, if you go through Excel Everest, you'll be able to go from knowing nothing (for those who need it, we cover the absolute basics), to a deep understanding of all of the business critical aspects of Excel. In no time, you'll have your colleagues asking you to teach them how to do a VLookup or set up a Pivot Table on their behalf. As a training manager, you'll finally have a training system that provides interactivity, accountability, and a bit of fun along the way. Even small Excel errors can cost organizations an enormous amount of time, and even worse, inaccurate data can get reported up the chain and used for key business decisions. If you have limited training dollars to spend, you should put them toward Excel. An error in PowerPoint or Word doesn't result in catestrophic business outcomes. Excel Everest will help train on what matters most.
In today’s world, lots of people spend their lives connected to the internet. We order shopping online, we bank online and we connect online. Gone are the days of writing a letter to a friend, now we would use phone, instant message or email to connect. With the invention of the computer, came the invention of malicious software. With the invention of the internet, came the invention of phishing. And with the invention of telephone banking, came the invention of pretexters. You may think that your computer firewall or anti-virus software completely protects you, when in fact social engineers use our humanity against us to get the information they need. This course will give you a solid foundation of these three types of attack. This course takes 15-20 minutes to complete.
Understanding and mastering your emotional intelligence can be challenging, but it is worth investing your time in. Emotional Intelligence is seen, by some, to be more important than IQ. That’s why you need to do everything you can to understand and increase your own Emotional Intelligence. This course is split into 4 modules: Knowing yourself In this module you will understand the basics of Emotional Intelligence and discover how Emotionally Intelligent you are. This module will take approximately 5 minutes to complete. Self Management In this module you will discover how to understand and manage your emotions. This module will take approximately 5 minutes to complete. Relationships In this module you will look at how emotions can affect relationships, in the workplace and in day to day life. This module will take approximately 8 minutes to complete. EI in the workplace The final module looks at how you can use Emotional Intelligence when giving feedback and working in groups. This module will take approximately 6 minutes to complete.
In this course, users will learn how to save up to an hour a day at work by practicing how to write effective business emails. Users will learn email-writing strategies and best practices that they can begin using right away. Through hands-on writing exercises and a quiz, they will learn how to write business emails that avoid a lot of unnecessary back and forth and gets the results they want the first time.
In this course, users will learn how to save up to an hour a day at work by incorporating the elements of effective email into their email writing. They'll learn what gets an email noticed, opened, read, and acted upon promptly. Through interactive exercises, they'll be able to write more effective emails using these elements.
In this course, users will find out how to save up to an hour a day by learning when it makes sense to use email and when not to use email. They'll learn about the four best uses for business email: to inform, to make requests, to answer questions, and to document. The course walks users through plenty of examples, and a quiz at the end tests what they have learned.
Write Better Email Master Course: Learn How To Save Time, Frustration, and Get the Results You Want Course
In this course, your users will learn how to write business emails more effectively and save up to an hour a day at work. Your organization's productivity will soar with fewer back-and-forth email exchanges and email chains. Through hands-on exercises and quizzes, users will understand the principles of effective email and practice writing email that gets the results they want the first time. This master course combines three Write Better Email courses: Learn the Best Uses for Business Email Learn What Makes an Effective Business Email Learn How To Write an Effective Business Email
Developed by leading experts in affirmative action, this 30- minute eLearning course focuses on the role Talent Acquisition plays in maintaining Affirmative Action compliance during the recruitment and selection process. From outreach efforts to the definition of an Internet Applicant, employees with talent acquisition responsibilities hold duties that put them on the front lines of AA/EEO compliance. This course provides the critical information they need to prevent violating OFCCP and EEOC federal regulations. We also recommend registering for Introduction to Affirmative Action for a more comprehensive understanding of federal requirements that impact recruitment activities.
In this course, Active Shooter ALERT: Staying Safe in the Workplace, we will cover the statistics on Private and Government Sector shootings, define the term, Workplace Violence, analyze the WHY behind workplace shootings, and the after effect of workplace shootings on an individual, as well as provide employers and employees with tips for staying safe in these frightful, yet real situations.
If you are taking this course, you have probably been instructed to do so by your manager and your manager has probably begun practicing a radical new philosophy of managing. This new philosophy, "Managing from the Heart," is designed to teach managers how to engineer a work environment in which employees are provided an opportunity to acquire the necessary tools, interaction, and instruction that will propel the employee to success. This course is for you, the employee, and is designed to create the awareness and understanding necessary to take full advantage of this environment opportunity. The employee who embraces this philosophy will begin a journey of growth in which he or she will develop "personal power," allowing the individual to succeed at whatever they attempt.
If you are in charge for the success of a business process, then this course on Managing Business Process would come in handy for you. In about 2 hours, we will introduce you to some of the important concepts and tools such Business Process Management Systems ( BPMS), challenges in handling business processes, various process mapping techniques, etc.
Taken from the book and course, "Managing from the Heart - A Way of Life," this course guides the manager through the steps to effectively conduct his or her staff like a "finely tuned orchestra." The manager will learn the problems associated with "Starting Up a Department from Scratch," "Inheriting an Established Department," and "Maintaining an Established Department." Our "Managing from the Heart" philosophy will instruct the manager how to develop staff that manages themselves and is willing to go to war for him or her.
This module will take about 30 minutes to complete. Target advertising channels send your message to a specific target market, while awareness advertising channels send your message to a broad audience (which may include your target prospects). This lesson covers channels such as: Target: Trade publications Website Internet Search Engine Optimization Sponsorships Associations Networking Awareness: Broadcast (radio and television) Outdoor Newspaper Magazines
This module will take about 35 minutes to complete. For many small and mid-size businesses, marketing is reactive rather than strategic. But a clearly defined plan is essential to reach your goals. This lesson simplifies the components of marketing strategy and advertising campaign development. Understand and implement concepts such as: SCOT analysis Market potential Messages Advertising channels Tracking & analysis
This module will take about 25 minutes to complete. Proper preparation enables you to maximize your time, build credibility with your contact, and speed up the sales process, which in turn means fewer stalls and objections. This lesson helps you develop the skills necessary to effectively prospect in person, by phone or through networking activities.
In this course, we focus on the four pain zones of the human body that are most susceptible to office work. The Head zone, the Neck and Shoulders Zone, The Back and Legs Zone, and the Tummy zone. Employees learn how to Break, Back Up, Look Away, and Walk Away, to improve their health at work. Managers learn how to create a plan for employees to help them eliminate their Pain in the Workplace. The end result: Decreased Disability claims, reduced absences and even increased productivity. It should take you approximately 40 minutes to get through this course.
Are you tired of having so many meetings in a day, that you have no time in the work day to complete your job role assignments? In this module you will learn the five step process to hosting and mediating effective meetings.
Would you like to lose 5-7% of your body weight? Have you struggled to lose weight? Do you have blood sugar issues? If so, this course will give you proven strategies to lose weight without dieting. Teresa Trower, a licensed Mental Health Counselor trained in Diabetes Prevention, lost 20 pounds using these methods and she wants to share them with you. Diabetes is now at the epidemic stage but you’ll learn how to prevent it, even if you’ve already been diagnosed with Pre-Diabetes. You'll discover the risk factors for Diabetes and which blood tests to request. You’ll discover which stage of Pre-Diabetes you may be in, and how to to move your blood sugar back into the healthy zone! In this course, you’ll discover how to create balanced meals, how to use the Glycemic Index when making food choices, and which foods to eat organic. You'll learn how much exercise is required to lose weight, as well as the best type of exercise to raise your metabolism. You’ll learn why stress is so damaging to the body, and how to reduce stress. If you don’t have blood sugar issues and your goal is simply to lose 5-7% of your body weight, then this course will show you how to lose the weight and keep it off. This is a lifestyle tweak, not a fast turnaround diet that actually tricks your body into holding onto the fat. The program includes over 40 educationalvideos providing the basic information to lose the weight. These are easy to comprehend and less than 5 minutes in length. Also included are Guided Meditations to encourage relaxation and break the stress cycle that sabotages weight loss.You’ll hear an inspirational message, followed by 15 minutes of relaxing music. Use this time as an opportunity to go within, relax, and reconnect to your inner peace. You can do this course at your own pace. However, completing at least one or two videos a week along with the follow up assignment will boost your success with the program. If you snooze, you lose. By completing the assignments, which are in included as pdf’s, you’ll reinforce the action steps leading to weight loss and blood sugar balance. Hint: Inviting a family member or friend to take the course along with you is more motivating than doing it alone. You're more likely to stay the course because you can motivate each other. By following the steps in this course, you can lose weight in a way that fits into your unique lifestyle and goals while you improve your health…a win-win!
This online learning life coaching course, is a total training programme for any person that is: Interested in life coaching Would like to receive a life coaching certification Interested in coaching themselves, their friends, their family Interested in coaching as part of CPD Interested in starting a new career in the field of coaching Interested in starting their own coaching practice Interested in how the whole coaching process works This life coaching course from the Training Academy of Renaissance Life Therapies, is a comprehensive life coaching course. It has all the advantages of online learning, such as flexibility and convenience, with the advantage of tutor support. Libby Seery, the course creator, offers full support (via Skype, phone & email). On course completion, you will have a great appreciation of coaching, together with the ability and the skills required to become a life coach. You will also receive a certificate on course completion. So whether you want to train as a life coach to start a new career, or would like to use coaching for the purpose of self development, this course is perfect. What is covered in this life coaching course: Course Introduction This module takes a look at who the course is intended for as well as the course objectives. Because of the flexibility of the course, we learn that it perfect for those people who wish to train as a life coach, as well as being an ideal learning experience for those people who wish to work on self progression or continued professional development, as well as those who have an interest in the coaching process. We also cover that this is the perfect course for those people wishing to start their own coaching practice. We learn that on completion of this course, you will be able to facilitate positive change, enabling your clients to reach their full potential and achieve your life goals. You will have an understanding of the principles of Coaching and how to apply those principles to yourself and to your clients’ lives. You will have a great understanding of what a coach can and cannot do. You will be able to set goals, make action plans and meet deadlines. In this module we also get the opportunity to meet the course instructor. Downloadable Resources In this module, we learn that there are a whole host of resources for you to download so that you are able to actively practise the various exercises throughout the course, ensuring you get the most from it. For ease and convenience, we have included all of the resources within this module, and as you progress through the course, we will indicate which of them you need for the specific exercises. As well as downaloadbles that are needed for specific modules, we have included many that are independent of the modules, and can be used as resources for self exploration. We have created all of the resources so that you are able to personalise them and make them you're own. This is particularly helpful for those people wishing to train as a life coach and to start their own coaching practice. This means that they are ready for you to upload your company logo and freely distribute them as you wish. In effect, you will have a ready made toolkit. As well as thought provoking exercises, we have included some templates for administration purposes. Again, this is perfect for those people wishing to start their own coaching practice. In this module we have included resources, such as: About Me Daily Planner Weekly Planner Monthly Planner Are Too Comfortable? Boost Your Strength Exercise Creating Your SMART Goal Day To Day Jotter How Good Are You To Yourself? Identify What You’re Tolerating Letting Go Life Balance Live Your Dream Making New Friends Coaching Exercise Micro Goals Mind Map Mistakes Pre Coaching Session Questions For Coaching Session Questions To Help Move Forward With Your Goals The Helicopter This Year’s Goals 4 Steps Time Chart Time Management Quarters What I Want To Achieve This Year Amazing Goal Setting Exercise Coaching, Counselling, Consulting and Mentoring In this module, we cover what each of these terms mean, and how they differ from each other. Specifically, and with the help of examples, we learn: Differences Between Counselling & Coaching Differences Between Mentoring & Coaching Differences Between Consulting & Coaching We then finish off this module by recapping with a brief summary of the differences. The Key Responsibilities of a coach We look at the primary role of a coach and the responsibility this brings. Included in this module, are: Facilitative Role Highlighting Choices Encouraging Honesty Commitment To Success Focus On The Client Challenging Confidentiality Listening Skills In this module we look at the five aspects associated with listening. We learn that there are only two aspects that we should be concerned with regards to the coaching setting. We learn that empathetic listening is a vital skill that teaches us to listen without judgement, and to be an effective communicator, it is essential to have empathy, trust, understanding and sympathy. We cover the importance of asking open ended questions, as well as reflection and finally we look at the four way process method. Questioning What, Why, When, How, Where, Who. We cover the percentage of balance between coach and client is 70% listening and 30% questioning. We learn how different questions provoke different responses. The style of questions we look at include: Compounding Questions Leading Questions Tag Questions Reflective Questions Challenging Questions Reframing Questions Focusing Questions Closed Questions Open Questions Expanding Questions Embedded Questions Comparison Questions Curious Questions We also include some questions to ask when you think clients may want to do something new, but they are unsure of what that something is. T-GROW Coaching Model This is a proven coaching model which has a clear structure and ensures that the most crucial areas of achieving a goal are thought through and carefully considered. T-GROW, stands for: Topic Grow Reality Obstacles / Options Way Forward We learn the most effective questions to use with this particular model, in order to get the most from yourself and your clients, and ensuring that you achieve all goals that are set. SMART Coaching Model This is another favoured coaching model. It is great for being specific when setting goals ensuring that they are realistic and measurable. The SMART goal setting method is a five stage process, although it is not a rigid process. It is a checklist that ensures you include the five steps surrounding your goals. SMART stands for: Specific Measurable Achievable Realistic Timed As part of an exercise, we use the SMART coaching model, in a real life example, of someone who would like to achieve the goal of wanting to earn more money. Wheel Of Life The wheel of life is one of the most important tools in the coaching toolkit. It is perfect for beginning the process of identifying goals and areas the client wishes to focus on. It is simplistic but yet powerful. It provides the client with an instant visual of what it is they want. A client often knows they want something to change, but don’t know where to start, so the wheel of life is a great place to begin. Each segment of the wheel represent an area of life and focus, such as: Friends & Social Contacts Health Money & Finance Personal Development Fun & Recreation Work & Career Relationships & Romance Family Albert Mehrabian Model This is communication model, which works on the principle that communication is more than just words. In fact we learn the words you say are just 7% of the message. Pitch, volume and pace make up 38%, and body language accounts for a huge 55%. This communication model is a great asset for any coach to learn, and for those people wishing to become more effective communicators. Matching and Mirroring Mirroring and matching can help build rapport between two people. Rapport is connecting with another person and sharing a sense of ease, a trust, a familiarity with each other, or more commonly to click with. Good rapport helps with communication and interaction between coach and client. Rapport happens naturally or it can be built. One key way to help build rapport, is to physically match and mirror the other person. Clean Language: Its Use In Coaching Clean language is a communications methodology, developed by David J Grove, a counselling psychologist, during the 1980’s and 1990’s. Clean language encourages a sense of clarity in communication between people. It offers helpful techniques for people that work closely with other people, such as in coaching. We cover the principles of clean language and learn the twelve basic questions that accompany the clean language approach. Within these questions, there are certain styles, including: Developing Questions Sequence and Source Questions Intention Questions Passive Aggressive Assertive Model of Communication We can identify passive, aggressive and assertive behaviour, by observing the way communication is conveyed. This module includes an exercise for you to identify sentences, that are either, passive, aggressive or assertive. How Did You Get on? In this module, we look at the answers to the passive, aggressive or assertive, exercise. It is a great opportunity to explore your awareness of this style of communication. How Assertive Are You? This is a great exercise to discover just how assertive you are. You get the opportunity to score yourself and see where you fall on the scale of being assertive. Feedback In this module we learn what feedback is, and why it is so important. As a coach, giving feedback will expand your clients unknown potential and reduce their blind spots. In fact, effective feedback can improve performance by 39%. We learn how and why we should own our feedback in order to be constructive, without being critical. We finish this module by learning the feedback styles of the 2:2 rule, and the feedback sandwich. Administration In this module we are introduced to a number of documents that will help you in practising as a life coach. This is a particularly important section for those people who are interested in training as a life coach and have plans to set up their own life coaching practice. This section includes information on The Data Protection Act, as well as coaching ethics and standards. We've also included a coaching client contract that you can personalise by adding your own logo or company details. Conclusion In this final lecture we’ll be summarising what we’ve learned throughout the course. This will help us to make sure, we’ve fully understood the learning objective and successfully achieved it.