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Research shows that voluntary quits are approaching historic highs, while Gallup reports employee engagement has flat-lined over the past 15 years. Low employee engagement and high employee turnover is COSTLY. We have the solution: Stay Interviews. Stay Interviews are one-on-one meetings between leaders and their newly-hired and continuing employees to improve engagement and retention. This toolkit builds the skills leaders and managers need to successful conduct Stay Interviews with their employees and build a successful Stay Plan. This Toolkit has been approved for 2 hours of continuing education credit through HRCI.
This set of e-learning courseware will solve some of the most common performance management, performance review and development headaches. Turn the one time per year discussions into on-going discussions. Create valuable annual reviews driving development resulting in more motivated employees.
Managers learn how manage, coach and inspire their customer service team to deliver high performing results.
Individuals build the skills required to deliver excellent customer service and build customer loyalty. Customer Service Learning Track: Customer Service Basics, Customer Service Management
Totalview™ Great interviewers are made not born ... said in a different way ... if you want recruiters and hiring managers in your organization to make great hiring decisions, they need the totalView™ online e-learning interviewer training! Interviewing is a skill, and just like becoming a brain surgeon it takes quality instruction and lots of practice to truly become an expert. Why does Totalview™ Work? The totalView™ Toolkit teaches the OMNIview patented “Behavior Based Interviewing” approach, which is the most complete interviewing process in the world. Behavior Based Interviewing allows you to structure both behavioral interview questions AND the many other critical non-behavioral questions you need to have answered to truly assess a candidate’s “fit”.
Are you a high-performing employee? Do you receive praise for your work in team meetings? Do your colleagues call upon you for advice because you’re known as the expert in your field? Becoming a high performance employee can improve your chances for a salary increase or bonus, advance your career, and is also very self-satisfying, giving you that little bit of extra pride in the work you do. Setting goals and delivering results, demonstrating your experience and potential as well as your commercial skills are also critical to your success. This online training track contains the following courses: 1. Writing to Get Things Done Toolkit, 2. Creating Great Work, and 3. Increasing Your Contribution at Work, which will help you in becoming a high performing employee at your organisation.
To get a sense of what great work feels like, think back to moments in your life when you felt like your best self, where you reached your personal definition of success. Individuals take the initiative to create work that is inspiring, challenging and focused on what they love to do. The Creating Great Work track includes the following 3 courses: Writing to Get Things Done Toolkit, Creating Great Work, Increasing Your Contribution at Work.
Project management is the application of knowledge, skills, tools, and techniques to project activities to achieve the planned objectives. Project management brings a unique focus shaped by the goals, resources and schedule of each project. This online training course contains the following 3 courses: Project Management for Managers, Meeting Management, and Become a Contributing Project Team Member.
This learning track contains the following courses: 1. Onboarding New Employees, and 2. Starting a New Job
This learning track contains the following online training courses: Supervision Basics Management Essentials Managing for Success. Much of what managers and supervisors do is solve problems and make decisions. New managers and supervisors, in particular, often solve problems and decisions by reacting to them. They're "under the gun", stressed and very short of time. Consequently, when they encounter a new problem or decision they must make, they react with a decision that seemed to work before. It's easy with this approach to get stuck in a circle of solving the same problem over and over again. Therefore, as a new manager or supervisor, get used to an organized approach to problem solving and decision making.
This learning track contains the following online training courses: 1. Leadership Essentials and 2. Leading the Organization Strategy. There are several definitions of the term "leadership", but typically leadership is the activity carried out by supervisors to oversee the productivity and progress of employees who report directly to them. For example, first-level supervisors supervise entry-level employees; middle-managers supervise first-level supervisors; and chief executives supervise middle-managers, etc. Supervision is a management activity and supervisors have a management role in the organization. Leading is different than planning, organizing and coordinating because leading is focused on influencing people, while the other functions are focused on "resources", in addition to people.
This learning track contains the following 4 online training courses: 1. Increasing Employee Engagement, 2. Retaining Your Employees, 3. Recognizing Employees, and 4. Providing Resources for Success Employee engagement illustrates the commitment and energy that employees bring to work and is a key indicator of their involvement and dedication to the organization. Employees who are engaged are more productive, content and more likely to be loyal to an organization. When organizations put sound HR best practices in place, they are more likely to discover that employees feel satisfied, safe and will work to their full potential and that means they are more likely to stay put.
This learning track contains the following courses: 1. Coaching Career Development, 2. Developing for Success, and 3. Building Your Career
This online learning track contains the following training courses: Communicating with Others Building Your Leadership Skills Teams are made up of individuals who have different outlooks and abilities, and are at different stages of their careers. Some may find that the tasks you've allocated to them are challenging, and they may need support. Others may be "old hands" at what they're doing, and may be looking for opportunities to stretch their skills. Either way, it's your responsibility to develop all of your people. Your skills in this aspect of management will define your long-term success as a manager and how good you are as a team leader. If you can help team members to become better at what they do, you'll be a manager who people aspire to work for, and you'll make a great contribution to your organization.
This online learning track contains the following training courses: Basic Business Skills Personal Behaviors and Conduct You and Your Boss Being professional is an essential part of promoting an effective business image. Several factors play a role in presenting yourself as a professional, including the way you talk, dress and conduct your business affairs. Taking an active role in shaping these elements of your behavior is the way you form your professional image -- which, in turn, will dictate the relationships you have with co-workers, business associates and clients. Lead your employees decisively without being overbearing. Listen to input, take their suggestions seriously and make decisions based on all of the input. Avoid confrontational behavior, such as reprimanding employees in front of other employees. An issue with an employee should be discussed in private to avoid setting the employee on the defensive. Approach your employees in a positive light, particularly when you are reprimanding them.
This learning track contains the following courses: 1. Developing and Coaching Employees, 2. Giving Great Feedback, and 3. Discussing Total Compensation
This online learning track contains the following courses: Developing Work Relationships Creating Great Teamwork Conflict Management Skills The top priority for team managers is delegation. No matter how skilled you are, there's only so much that you can achieve working on your own. With a team behind you, you can achieve so much more: that's why it's so important that you delegate effectively! Successful delegation starts with matching people and tasks, so you first need to explain what your team's role and goals are. A good way of doing this is to put together a team charter, which sets out the purpose of the team and how it will work. Not only does this help you get your team off to a great start, it can also be useful for bringing the team back on track if it's veering off course.