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The Confident Supervisor - Difficult Conversations Course

This Course will take approximately 30 minutes to complete. Like everyone else in an organization, supervisors face times when difficult conversations are necessary. Though the subject matter may vary, the feelings of dread are the same, both for employees receiving the news and the supervisors who must do the dirty work. Those who go into such conversations armed with effective tips and techniques will be far more likely to solve problems than those who dread the confrontation that may be necessary. Supervisors need an understanding that: Tough conversations are called for with several types of employees, including bullies, procrastinators, saboteurs, incompetent, excuse-givers, etc. Lasting solutions are possible when specific, detailed objectives are determined in advance and appropriate counseling techniques are followed consistently. Preparation for the conversations is certainly necessary, but so is prompt follow-up and thorough documentation.

Visited 1,156 times

The Confident Supervisor - Managing Conflict Course

This course will take approximately 30 minutes to complete. Certainly all supervisors recognize the seriousness of workplace violence, but how is it addressed in employment laws? The subject is covered under federal law in the Occupational Safety and Health Act's General Duty Clause. Supervisors play a crucial role in preventing and dealing with violent conflict in the workplace when they're aware of the employer's responsibility under the law.

Visited 1,544 times

Difficult Customer Techniques Course

Customers have their own expectations and what service means to them. When these expectations are not met and the customer becomes displeased they may just walk away from your business.   In this 10 minute interactive video module we will look at how to effectively manage difficult customers and situations and ensure we dont lose them as a customer by looking at the following areas: New techniques and ideas on managing difficult customers. Using the Sorry, Glad, Sure technique. How close and finish conversations. 

Visited 183 times

The Confident Supervisor - Diversity Course

This course will take approximately 30 minutes to complete. Although diversity includes more than just the protected categories covered in employment laws, it's important to guard against harassment and discrimination against protected groups. Did you know: Title VII makes it illegal to discriminate based on race, sex, national origin or ancestory. The ADA makes discrimination based on a person's disability illegal. The ADEA makes it illegal to discriminate based on a person being over 40 years old.

Visited 1,335 times

Sexual Harassment Prevention Made Simple for Managers (Course)

This sexual harassment prevention course designed specifically for managers covers every part of federal sexual harassment law in a simple, concise, no-nonsense manner that will leave no doubt about what sexual harassment is, what behaviors are unacceptable and the consequences for engaging in those behaviors.  Additionally, the course covers the manager's role in preventing harassment and handling complaints.   This course covers: Hostile environment sexual harassment. Quid Pro Quo Sexual Harassment. The reasonable person standard. Same sex harassment. Harassment that occurs after work hours. Harassment by non-employees. Harassment based on gender. Retaliation. Examples of behaviors that could lead to sexual harassment. Keeping decisions job-related. Avoiding compromising situations. Holding meetings with groups of employees or in public areas. Keeping office and conference room doors open during private meetings. Keeping conversations on job-related or non-personal topics. Limiting physical contact to a handshake. Taking sexual harassment seriously. Making the goal of a respectful workplace the top priority. Training and counseling sessions. The progressive discipline policy. Inspecting the workplace. Watching for the warning signs of unreported harassment. Encouraging employees to speak up. Reporting procedures. Confidentiality Documentation of incidents or complaints. Legal liability for managers.

Visited 118 times

New Supervisors' Guide to Effective Supervision Course

This course will take approximately 25 minutes to complete. The main objective of this session is to help you be the best supervisor you can be. By the time the session is over, you should be able to: identify key supervisory skills, manage employees effectively, promote superior employee performance, achieve goals and objectives, and project a competent, confident, and professional image.

Visited 1,702 times

Working Alone V2.16 Course

Working Alone - Monitoring and managing the safe behavior of a workforce can be a difficult task, even in an enclosed environment. Yet employees who work autonomously create even greater challenges for safety managers and workplace supervisors.

Visited 49 times

Working Alone Safely (CS) Course

Working Alone - Monitoring and managing the safe behavior of a workforce can be a difficult task, even in an enclosed environment. Yet employees who work autonomously create even greater challenges for safety managers and workplace supervisors.

Visited 149 times

Communicating Up - How to Talk to High-Level Management (HTML 5) Course

Working with senior level managers can be a difficult task at times. Communication being the sole medium to connect with them, needs to be professional, with clarity in conveying ideas and thoughts. Effective communication skills are required by anyone who is into corporate world.   This free online training course is designed to help you communicate with your high level management in an effective way. After completion of this course, you would be able to communicate effectively with high level executives with confidence.    

Visited 659 times

Social Networking Risks for Educators - Academic SM101 Course

"Social Media Is a ‘Digital Minefield’ For Employers" – MSNBC "34 percent of companies surveyed reported that a loss of sensitive information due to employee use of social networking and that it had affected business” – Proofpoint “Survey Shows Employers Need to Boost Social Media Training” – SHRM 11/10/11 “…33 percent said that their organizations have disciplined employees for social networking issues in the past 12 months." SHRM 1/1/12 THE FACT IS... The number of organizations having to fire employees for their misuse of social media is growing every day. Employees’ misuse of Social Networking creates unique challenges for school administrators. Lack of Awareness in Personal Social Networking You may not be aware, but your employees are having workplace conversations that can violate Privacy Polices, Workplace Harassment Policies and Code of Conduct Policies. They are sharing information that may appear to be endorsed by your school or district. They are mixing their personal and professional lives in ways that can impact your community’s view of your schools. Perception is reality and the perception of your schools in the community can be shaped by your employee’s use of social networking. The nature of communication has changed and what was once a flippant water cooler comment may now be documented permanently and view-able by an entire community. Online Actions Have Real World Consequences Teachers do not fully understand the reality that everything we do online is public, permanent and documented. Far too many of your employees assume that the statements they post on social media sites stay within their private network. So complaining about their job, their boss, their co-workers, parents or their students will only be seen by their network. The reality is, however, that students and parents can quickly become riled by comments and photos posted online. Many administrators have found themselves in very difficult situations. Teacher Posts Controversial Pictures to Facebook Page Expectations of professionalism and confidentiality are a given between parents and teachers. Trust of teachers and staff by parents and students is imperative and yet can be diminished in mere seconds in a viral world by one employee’s lack of awareness of social media. Many schools and districts are put into a reactive posture not having been proactive in educating employees. A recent example is a school teacher has been forced to resign after a student’s parent saw a few photos on the teacher’s Facebook page from a Germany vacation. In one photo, the teacher was holding a glass of wine in one hand and a beer in the other. There was also one profane word in a post by one of her friends on her wall. (Source: A Catholic school teacher was fired after she participated in a Facebook survey saying in the survey she did not believe in God. (Source: AP) Another example in Paterson, N.J., a first-grade teacher in a largely black and Latino school may lose her job after commenting on Facebook that she feels like a “warden for future criminals”. A judge ruled that teacher Jennifer O’Brien can be fired for calling her students future criminals on Facebook. O’Brien’s lawyer, Nancy Oxfeld, argues the posting was just an insignificant blunder said in frustration after a bad day.(Source: NPR) John Palfrey of Harvard’s Berkman Center for Internet and Society says there have always been teachers who say dumb things, but now social media amplify those comments.(Source: NPR) Proactively Training Your Employee’s About Social Networking Pitfalls is Absolutely Essential! Credibility and trust matter, especially to parents. Over one hundred thousand employees and over a thousand employers have been trained over the last decade by our partners on risk management, identity protection and fraud prevention. In 2009, we began providing social networking awareness training to school districts around the country and are now making this training available online. The Social Networking Consequences for Education Course: Addresses the positive and negative impact of employees using social media sites personally and professionally. Teaches employees how misuse of social networking even away from work can and will affect the work environment. Helps employee better understand all the risks of over-sharing in social networking. Communicates the issues through dozens of ‘real life’ examples of the mistakes of others in online sharing in a school environment. Inappropriate use of social networking both during and after work hours in a school environment. This training is proven to increase your employees’ awareness of the issues they do not fully understand about social networking. It does not address specifics details about the use of social networking under your unique social networking policy. Providing Social Networking Policies and More Many states are requiring that schools adopt a social networking policy. We can provide you with a social networking policy that can be customized for your organization. However, policies alone are not enough; training is the key. The purpose of this training is to set the stage for that policy and create awareness and understanding of the need for an organizational policy on the topic of social networking. Too often the introduction of a social networking policy, without proper training, is viewed by employees as a ‘big brother’ employer dealing in areas that should not be its concern. This training is a series of 6 videos that are 8-15 minutes in length that will set the framework for your social networking policy and help employees to change their thinking, thereby changing their behavior when it comes to their use of social networking.

Visited 1,796 times

Quickbooks Pro 2016 Training - Manage Small Business Finances

Discover The Many Benefits of This Popular Accounting Program Have complete control over the accounting of your business Quickly create estimates, statements, and deposits Effortlessly keep track of incoming and outgoing payments Get all of the tools to become a well-run operation Feel confident when reconciling bank statements Use This Course to Learn How to Manage Your Accounts Without the Headaches No matter what your business does, and regardless of what market it's in, keeping an accurate set of books is essential. You should always want accurate records on hand. Why, you ask? Because inaccurate or disorganized business records can make it very difficult to file your taxes, or worse, get you in trouble with the Internal Revenue Service. Using this easy-to-understand course on QuickBooks, however, will help you avoid any type of common pitfalls or mistakes. As you know, QuickBooks is one of the most popular accounting programs available and is used with small businesses pretty much everywhere. You'll essentially be getting a comprehensive crash course on information flow, reporting, systems, accounts, income measurement methods, sales, payroll, banking cycles, and much more. That's why this course was created. To provide in-depth and industry specific information so that you can tailor your accounting system to meet your needs. So, if you're a small or medium sized business owner, or even a freelance accountant, you can use QuickBooks Pro 2016 to keep track of everything. From accounts payable, down to your receivables, expenditures, debts, and payments. All of this is packaged to make you feel confident and to help you maintain order as far as your financial situation goes. Overview and Contents With all of the course's content, this QuickBooks Pro 2016 tutorial will teach you about all of the important requirements and valuable fundamentals behind using this accounting software. Once you get set up, you'll quickly find out how you're business is doing. QuickBooks gives you multiple indicators to determine the health of your business and produces reports for you that makes sense of it all. Whether you work as an entrepreneur just trying to finish up some last minute paperwork, or you're a freelance accountant wanting to get more done in less time, QuickBooks handles it all. Its streamlined workflow helps you from beginning to end. This course was created for people that see the advantages of QuickBooks and want to learn how to use the latest version. Designed from the ground up for ease of use by both small business owners and professional accountants alike. Perfect for those who are looking for a comprehensive and organized method to doing their books. At the completion of this course, you will have advanced knowledge, and skills, and be fully prepared to use QuickBooks Pro 2016 for every single one of your accounting needs.      

Visited 163 times