Course Overview Servant leadership can seem like a contradicting term, but it is becoming a very popular tool in many businesses. Servant leadership is a philosophy that involves focusing on others (i.e. your employees), and focus on their success, and in turn build better professional relationships that can benefit both manager and employee. Servant leadership shows that managers can be great leaders while boosting their employee’s confidence and further their success at the same time. With our “Servant Leadership” course, your participants will discover the specifics of how servant leadership works and how it can benefit both leaders and employees! Course Objectives: Define servant leadership Know the characteristics of servant leadership Recognize the barriers of servant leadership Learn to be a mentor and a motivator Practice self-reflection
Course Overview Often, people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. Participants will be able recognize these events and grab the reins with more confidence. This course touches on understanding the leadership gap, vital leadership traits, and how to overcome various barriers. With our Women in Leadership course your participants will learn how women are changing the workforce. Through this course, participants will gain a new perspective on the workforce, and what benefits can come from hiring and promoting women to higher positions. By the end of this Women in Leadership Online Short Course, you will be able to: Discuss the leadership gap between men and women Learn about women in various powerful positions Discuss different traits associated with women in management Understand the different barriers facing women in leadership positions Learn about the benefits of having women in the workforce
Course Overview Workplace harassment is illegal and destructive to any organization. It is important to treat everyone in the workplace with respect and dignity. Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Workplace harassment training is essential to the welfare of all businesses and their employees. In order to prevent Workplace Violence, it is essential that managers and employees are able to identify individuals who could become violent and understand how to diffuse dangerous situations. This course will help participants to identify and address violence in the workplace, as well as giving them the tools to develop their own Workplace Harassment Policy. Course Objectives Define workplace harassment. Understand bullies and how to avoid hiring them. Create a risk assessment and understand how to handle violence. Recognize social and business responsibility. Develop relevant policies and procedures. Learn how to investigate complaints.
Course Overview Harassment can be based on a variety of factors that differ from the one doing the harassment, such as race, sex, and disability. Experiencing uncomfortable situations in the workplace may be more than an offense against an individual. It can be a crime committed against the law, which is why this topic has become a very important for every organization. The Workplace Harassment course will help give participants the tools necessary to recognize harassment in the workplace as well understand your rights and responsibilities under the law, with regard to safety in the workplace. Through this course your participants will recognize that it is necessary for everyone to help create programs that teach employees to identify harassment and exercise anti-harassment policies. Course Objectives * Identify the words and actions that constitute harassment. * Understand what the law says about harassment. * Implement anti-harassment policies. * Educate employees and develop anti-harassment policies. * Discuss employer and employee’s rights and responsibilities. * Address accusations of harassment. * Apply proper mediation procedures. * Deal with the aftermath of harassment.
The purpose of this class is to provide you with basic information on the federal regulations governing affirmative action, Office of Federal Contractor Compliance Programs (OFCCP), and the affirmative action plan preparation process. As a result of this class you will understand why your organization has to comply with affirmative action regulations, the impact of non-compliance, how to comply and manage an OFCCP audit. You will also earn HRCI and SHRM credits and a certificate upon completion. See more at: Introduction to Affirmative Action
This bundle includes 97 courses, regularly priced at $12.95 each...now for only $69.99 total! Under the Occupational Safety and Health Act of 1970, employers are responsible for providing a safe and healthful workplace. No person should ever have to be injured, become ill, or die for a paycheck. The importance of training your employees – both new and experienced — cannot be overemphasized. Effective training of new employees results in employees who: Know what they’re doing Save time Have a good feeling about the company Get off to a good start. Retraining of employees provides for continued "insurance" against accident and incidents. To assist employers, safety and health professionals, training directors and others with a need to know, OSHA’s training-related General Awareness training courses have been collected in this online training bundle. Topical General Awareness Requirements for training are included in this group of courses as well as industry specific training. Training in the safe way for workers to do their jobs well is an investment that will pay back over and over again in fewer injuries and illnesses, better morale, lower insurance premiums and more. It is a good idea to keep a record of all safety and health training. Documentation can also supply an answer to one of the first questions an incident investigator will ask: “Did the employee receive adequate training to do the job?” * Comprehensive General Awareness Training Curriculum for your firm's safety program. * One Purchase and you have every course you need to train multiple employees. * An annual fixed cost per trainee for solid budget planning.
If you have already downloaded my Comprehensive Guide to Change Management or my Comprehensive Guide to Change Management and ERP Implementations then most of what is in these slides is already covered in them. If you are one of the now nearly 1000 people who have downloaded my FREE Practical Framework Approach to Change which gave you a flavour of my own developed approach to "change" then these slides are for you. They have been competitively priced given the potential number of customers. I have taken the original high-level document and added details of each component of my approach as follows. Sponsorship - describes the key elements of Sponsorship in the change process including the need for a Sponsor, IBM Making Change Work survey, personal attributes of a Sponsor, the ABC/123 of Sponsorship, different types of Sponsor, Roles of a Sponsor, Sponsorship Checklist. Stakeholder Analysis & Management - provides the key steps for conducting Stakeholder Analysis and Management to support Change Communication and Engagement activity. The document structure includes What is Stakeholder Management, Benefits of Stakeholder Management, the four Stages of Stakeholder Management (Identify, Define, Engage and Plan) and the key to Stakeholder Management. Communication - describes the key elements of Communication with the context of change including Communication Guidelines, Creating Awareness, Different Messages, Channels for Building Awareness, a simple 4-stage Communication Framework Measuring Business Readiness & Adoption - describes the key elements of setting up Business Readiness/Adoption Measurement including What is Adoption/Business Readiness, Procsi's ADKAR, the 6 key Set-up Stages, What can be Measured, Agree Question + Examples, Agree Survey Participant, Agree Scoring Criteria and Target, Agree Survey Tool, Survey Input/Analysis/Actions. Training & Education - contains the key elements of managing necessary training in the context of a change initiative and include The Importance of Training, Overall Training Considerations, Training Needs Analysis, Logistical Considerations, Training Aligned to Roll-out (inc. example), Numbers to be Trained (inc. Example of Scheduling), Training Delivery Options, Training Documentation (inc. Example of Process), Training Logistics, Training Evaluation (inc. example). Managing Business Benefits - contain a "snapshot" guide to Managing Business benefits and include using a Structured Approach, What is a Benefit, What is Benefits Management, Why is Benefits Management important, Who is Responsible/Involved, Role of the Business Change Manager, Linking Benefits with the Business Case, About the Business Case, Business Case Development, The Business Case Process, The Benefits Management Process, Identifying and Structuring Benefits, Planning for Benefits, Realisation and Tracking of Benefits, Benefits Evaluation, Post Implementation Review (Why/What/When, Key Principles, How, Activities to Include, The Report. Continuous Improvement - describes the key elements of the Plan, Do, Check, Act (PDCA) cycle including Plan (Identify/Analyse the problem and what Tools to use), Do (Develop/Implement the Solution and what Tools to use), Check (Evaluate the Results, Achieve Goals and what Tools to use), Act (Implement the Solution and what Tools to use).
This is a 210-slide PowerPoint. BENEFITS OF DOCUMENT Implement a strategy and mechanism to generate a constant flow of ideas. Simplify the evaluation system to speed up the suggestions feedback process. Learn effective approaches to develop creativity and improve participation rates. DOCUMENT DESCRIPTION A staff suggestion system is a formalized mechanism which encourages employees to contribute constructive ideas for improving the organization in which they work. The overall aim is to gather, analyze and implement ideas in order to create results that have a positive impact on the business and/or deliver new value to customers. An effective staff suggestion system improves one's own work and the working environment, creates ownership and trust, builds teamwork, improves profitability and last but not least, enhances communication between employees and management. With this presentation, you will learn how to put in place a lean and effective employee suggestion system that generates a constant flow of good quality ideas. LEARNING OBJECTIVES 1. Understand the key elements of a suggestion system 2. Define how to plan and launch an effective suggestion system 3. Describe how to set up a strategy and mechanism to generate ideas, capture quality ideas, evaluate ideas and sustain a constant flow of ideas 4. Explain how to develop employees to identify opportunities for improvement and write good quality ideas 5. Define success factors for sustaining a suggestion system CONTENTS 1. Introduction to Kaizen 2. Introduction & Basic Concepts of a Suggestion System 3. Scope of Suggestions 4. Goals of a Suggestion System 5. Planning & Launching a Suggestion System 6. Roles & Responsibilities 7. The Suggestions Process 8. Evaluation & Award Systems 9. Examples of Effective Procedures 10. Techniques for Developing Creativity 11. Examples of Ideas for Improvement 12. Points for Improvement 13. Ways to Develop "Kaizen Eyes" 14. How to Sustain a Suggestion System
These slides include Reference material sourced from the web about other people?s views of, and recommended use of Change Champions in a change initiative (People Attributes/Benefits and Setting up a Change Champion Network) and Examples of how the author used Change Champions in some previous assignments with details of how they were used and their roles & responsibilities.
This is a 111-slide PowerPoint. This 110+ slide deck is not intended to provide you with the "be all and end all" about Digital Transformation. It has been created from an amount of research into the subject to provide you with the latest thinking from numerous "key players" in the Digital Transformation space. The information should be used for reference purposes because every organisation and situation is different. The slides sections are as follows: What is Digital Transformation? What drives Digital Transformation? What are the benefits of Digital Transformation? What Industry Sectors are impacted? What Digital Technologies are there? What are the components of a Digital Business? How do you start your Digital Transformation journey? What hurdles are there to Digital Transformation? Who should lead Digital Transformation? Is it all about Customer Experience? How do you assess Digital Readiness? What Digital Transformation Frameworks are there? What do you need to Change? Who needs to be involved? How do you manage your talent? Examples of successful Digital Transformation. Hopefully the slides will enhance your understanding of what is currently a very ?hot topic? but you need to reflect on the information provided and use it to align with your own research and understanding to make best use of the information.
A paper describing the key elements of Communication with the context of change including Communication Guidelines, Creating Awareness, Different Messages, Channels for Building Awareness, a simple 4-stage Communication Framework, examples of Communication Models, examples of the use of Existing Internal Communication Channels, examples of Communication problems, examples of Measuring and Tracking Communication effectiveness.
This is a 230-slide PowerPoint. BENEFITS OF DOCUMENT Comprehensive training guide on TPM implementation. Learn how to apply the TPM tools effectively. Learn how to kick-start TPM deployment with Autonomous Maintenance, Planned Maintenance, Focused Improvement and Education & Training activities to improve equipment reliability. DOCUMENT DESCRIPTION As a company-wide initiative, Total Productive Maintenance (TPM) maximizes the effectiveness of equipment. The TPM program significantly increases labor and capital productivity while, at the same time, increases employee morale and job satisfaction. TPM brings maintenance into focus as a necessary and vitally important part of the business. Targeted at all levels of the organization, TPM and its 8 Pillars provide the necessary supporting process and tools to achieve zero defects, zero breakdowns and zero accidents. Developed by our JIPM-certified TPM consultant, this presentation combines the TPM tools, 5S, OEE (Overall Equipment Effectiveness) and 8 pillars into a highly detailed training tool. This PowerPoint includes a step-by-step implementation process of TPM. LEARNING OBJECTIVES: 1. Understand the concept and management philosophy of TPM as a foundation for Lean Transformation 2. Learn the 8 pillars of TPM activities, TPM implementation strategy, roadmap and step-by-step approach 3. Learn the TPM tools and be able to identify and eliminate loss through TPM implementation 4. Learn how to kick-start TPM deployment with Autonomous Maintenance, Planned Maintenance, Focused Improvement and Education & Training activities to improve equipment reliability 5. Understand the roles of a TPM implementation organization and the critical success factors CONTENTS: 1. Overview of TPM 2. TPM Foundations: 5S & Visual Management 3. TPM Tools 4. Equipment Loss & Overall Equipment Effectiveness (OEE) 5. Eight Pillars of TPM 6. TPM Implementation Related training presentations that you may be interested: 1. Overall Equipment Effectiveness (OEE) 2. Autonomous Maintenance 3. TPM Team Guide: How to Start & Sustain TPM Team Activities 3. TPM Self-assessment Guide & Tool
A document that provides key information about the People Side of Change & Change Resistance including People and Change (Common Sense & Mismanagement, Individual Feelings and Attitudes, Change vs Stability, the BPS Effect, Distribution of Change Reactions, Jungian Theory & Change People Types, The Kubler Ross Curve, The Head, Heart & Soul of Change). Change Resistance (Two Types of Resistance, Symptoms of Resistance, Reasons for Resistance, Reading the Signs of Resistance, Feelings that need to be Addressed, what you Think and what you Feel, How to Tackle Change Resistance).
A document describing how to successfully create and complete a Project Highlight Report including the Template (blank and example completed), how to fill it in (the bits that rarely change, the bits that might change depending on the Project and the bits that regularly change), RAG status, items for escalation requiring Management action, Expenditure and Benefits, Developments/Achievements/Targets, Milestones, Risk and Issues. Got a question about the product? Email us at firstname.lastname@example.org or ask the author directly by using the form to the right. If you cannot view the preview above this document description, go here to view the large preview instead.
This is a 147-slide PowerPoint. This training course provides a fresh and novel perspective into the realm of strategic planning. Basically, it redefines the success formula for Strategic Planning. Main objective is to pursue success and avoid failure more systematically. Success and failure are demystified with this training course. One of many examples addressed is the statistical fact in the USA and Europe that some 45% of SME start-up businesses fail after three years of launch. This training material looks at the cited causes of failure of SMEs and explains this phenomenon, and presents the remedy formula. Presentation incorporates multiple novel templates and matrices. It deals with organizational success, including SMEs, but also success and failure of of individuals. Training course can be used as a TEMPLATE INTRODUCTION to any business and management training, including strategic planning and management, business plan, market research, marketing strategy, balanced scorecard, blue ocean marketing, business model, innovation, how to be successful etc. Success Appraisal CHECKLISTS are incorporated in the final section for immediate checking, for the purpose of identifying the elements that are missing in your current success combination. Separate checklists are provided for businesses and for individuals. This success system was developed by Dr. Stephen M. Sweid, a business consultant, researcher and trainer with over 20 years consulting experience on the international scene: Europe, USA, Middle East and Far East. >>> This material can be also delivered as in-house training course or workshop by the same consultant / trainer. TABLE OF CONTENTS: MAIN TITLES OF SLIDES 1st Principle of Success: Coupling 2nd Principle of Success: Combination Working System Model Organizational Success Components Personal Success Components Risk Matrix: How to push your limits Recap: Steps To Take To Succeed Proofs of Systemic Approach Innovation System Innovation Supreme The Many Reasons for Failure of SME businesses Example: Success Criteria for Small Projects New Definition of Luck Success: System Level Failure: Component Level Recap of Success and Failure How to Avoid Failure Success Appraisal Checklists About Consultant & Trainer
A document providing the key steps for conducting Stakeholder Analysis and Management to support Change Communication and Engagement activity. The document structure includes What is Stakeholder Management, Benefits of Stakeholder Management, the fours Stages of Stakeholder Management (Identify, Define, Engage and Plan) and the key to Stakeholder Management.
A document describing the key elements of Sponsorship in the change process including the need for a Sponsor, IBM Making Change Work survey, personal attributes of a Sponsor, the ABC/123 of Sponsorship, different types of Sponsor, Roles of a Sponsor, Sponsorship Checklist
In today's competitive environment, organizations must delight their customers and relentlessly look for new ways to exceed their expectations. To accomplish this, Six Sigma Quality has to become a part of an organization's culture. Six Sigma provides a rigorous and structured approach to help organizations improve their performance in meeting their customers' requirements. Developed by a certified Six Sigma Black Belt, this training presentation introduces you to the Six Sigma philosophy, methodology and tools and the infrastructure for successful Six Sigma deployment without delving too much into statistics. It includes applications of Six Sigma in manufacturing, process and service industries, step-by-step DMAIC (Define-Measure-Analyse-Improve-Control) improvement approach, phase description and deliverables, and roles of the Leadership team, Champion, Process Owner, Black Belt and Green Belt. LEARNING OBJECTIVES 1. Explain how Six Sigma improves business performance 2. Describe the Six Sigma philosophy and approach to continuous improvement 3. Define process variability 4. Describe the DMAIC improvement methodology 5. Recognize which Six Sigma tools to use for a particular problem 6. Identify Six Sigma roles and responsibilities, project selection and project management to realize the benefits CONTENTS 1. Overview of Six Sigma 2. Key Concepts of Six Sigma 3. Applications of Six Sigma in Industries 4. Six Sigma DMAIC Methodology 5. Six Sigma Toolkit 6. Organizing for Six Sigma 7. Project Selection and Management 8. Critical Success Factors
This is a 225-page PDF. BENEFITS 1 - Discover the LEADING EDGE research for strategy 2 - LIFT your strategy to much higher and more sophisticated levels with this research 3 - SAVE a lot in preparation time for research and strategy formulation. 4 - You and your team will get into the right MINDSET for this type of research 5 - SAVE a lot of time in the actual implementation of the needed research 6 - Loaded with NOVEL but tried approaches, hence maximum competitive advantage 7 - You will have optimum COORDINATION between the research and formulation processes. Research for breakthrough strategy features a much broader scope of market intelligence / data collection activities and approaches as compared to standard strategy market research. It is a journey and adventure; it takes you to another world. This product presents leading edge research for strategy, with emphasis on the close linkage between research and strategy formulation and implementation. Strategy is mainly about the why, the root causes, so is this research. It is geared towards achieving breakthrough transformation and quantum leap, revolving around creative thinking, innovation and resonating with the future environment. It is a comprehensive and practical guide covering purpose, scope, methodology and even mindset of research for breakthrough strategy. It compiles in an integrated manner and in one place the key factors that can produce great strategic research. Furthermore, it contains a number of new approaches, insights and notions for research work leading to breakthrough strategies, and which were tested and refined by the Business and management consultant and researcher Dr. Stephen Sweid. Ample graphics and metaphors have been incorporated for clarity, retaining, inspiration and enjoyment. This guide has been designed to be equally beneficial to Corporate organizations, profit or non profit, and SMEs, including startups. It is also equally applicable to localized markets and global dimension. This research guide can serve as a training course or a refresher intro seminar for all managers involved in strategy formulation, this prior to the takeoff of the strategy formulation exercise. Purpose is to get a feel for the broad scope and sophistication of research needed, and the strong linkage of research with strategy, and to set some guidelines and standards for the selection of researchers, and to get inspired for the achievement of a successful quantum leap change or startup. It can be also used as a step by step orientation manual for the researchers involved in the new project and strategy formulation. This strategy research guide complements other products of same consultant on Flevy. This strategy focused research product was developed by Dr. Stephen M. Sweid, a business consultant, researcher and trainer with over 20 years consulting experience on the international scene: Europe, USA, Middle East and Far East, covering a wide spectrum of industries, including hi-tech. Consultant specializes in quantum leap strategy and innovation. >>> This material can be also delivered as in-house training course or workshop by the same consultant / trainer. TABLE OF CONTENTS About this research guide and how to use it The difference between breakthrough and standard strategic research: The wide scope of research activities for breakthrough strategy Multiple illustrative examples of the broader scope of this type of research Purpose and benefit of strategy research Multiple illustrative examples of the benefits of this type of research Why do your chances grow exponentially with your research thrust? Mindset for breakthrough strategy research Characteristics of researchers needed for strategy research Confidentiality issues in strategic research Research ethics Potential big problems in strategy research Methodology of breakthrough strategy research Research implementation plan is essential Some indications of timeline of research for formulation of breakthrough strategy Cost of strategy research Who performs the strategy research work? Branching of the big questions with examples Basic market information needed for a new small startup Tabulating questions and sources, and the reverse Useful sources of strategic market intelligence Finding sources of sources of information Treasure trove of info: there is always one for each topic and industry! Parallel (holistic) research How iterative convergence works and its purpose? Indirect research: indicators research Testing your idea in the real world Consulting with industry experts is essential Forecasting research International dimension and research Face to face, and telephone interviews and questionnaires Email inquiries can be most effective means of strategy research Common problems in research Summary: criteria for successful strategy research in the market Important: when do you know you have researched enough? Regular writing, and writing and presentation of final research report
This is a 123-slide PowerPoint. BENEFITS OF DOCUMENT Reduce costs and save money with the COQ approach to quality improvement. Learn how to identify items related to the Cost of Non-Conformance (CONC) and the Cost of Conformance (COC). DOCUMENT DESCRIPTION As a key factor of competitiveness, you must manage cost all the time, not only in times of economic downturn. Reducing the Cost Of Quality (COQ) program helps achieve this. This training fits well into any improvement initiative, including TQM and Lean management. The COQ methodology instills a practical approach to quantifying the financial impact of the Cost Of Non-Conformance (CONC) and the Cost Of Conformance (COC). By teaching this presentation, you can improve the company culture and improve the bottom line. This presentation changes employees problem solving focus from quick fix solutions to preventing issues before they occur. This course teaches the skills to prioritize quality improvement opportunities based on the expected financial return. CONTENTS: Introduction & Basic Concepts of COQ - Business case for quality - Impact of quality improvement program - Link between quality costing and profits - Why are quality costs important? - Why measure COQ? - What is COQ? - COQ iceberg model - COQ versus Lean & Six Sigma - Goal of COQ system - Preparation - Four phases of a COQ system Phase 1: Identifying COQ Items - PAF model - Prevention costs - Appraisal costs - Failure costs - Internal failure costs - External failure costs - Eight types of waste - CONC checklists - Guidelines for identifying COQ items Phase 2: Collecting COQ Data - Matching accounts with CONC items - Quality costing - COQ Data source - Example calculations of Failure cost, Appraisal cost and Prevention cost - COQ scorecard and indices - Process flow for COQ reporting - Collecting and reporting COQ data - Role of Finance - Role of line managers/supervisors - Practical guidelines Phase 3: Analyzing COQ Data - Selecting quality cost bases - Trends analysis - Pareto analysis - Variance analysis - SMART criteria - Set targets for improvement - Case study Phase 4: Reducing COQ & Improving Quality - Reduce COQ through quality improvement programs - Tools and techniques - System for quality is prevention - Some results from industries - Sustaining COQ