Leadership is about working with your people, not against them, and effective communication is essential to leading your team. In this retail specific program, communication techniques are presented along with examples of situations in which they may apply. This course covers: Paraphrasing Communication is as much about listening and understanding as it is about talking. When you initiate any kind of communication you must assure yourself that the other person understands what you are saying. Paraphrasing is an excellent way to verify comprehension. Follow up Follow up is essential when you are counting on others to communicate a message on your behalf. Whenever you communicate a message make sure it is delivered to the right people and that everyone understands what you meant. Performance Feedback When offering positive feedback, you should First offer congratulations to the employee on the good work. Mentioned specifics of why the work was good and discussed the positive result of the work. Thank employees for the work and encourage them for the future When offering constructive criticism: Offer congratulations and point out what was good about their work. Don’t tell them they are wrong. Offer a suggestion. Discuss what you believe the result of the suggestion will be. Thank employees for the work and give encouragement Offer to help the employee start implementing the suggestions. Getting to know your employees. Every employee is unique and the better you know each employee the better motivator you will be. Some people are sensitive to criticism while others take it well and know how to immediately incorporate suggestions. Some people embarrass easily and would rather not receive a complement in public. Some people need constant public praise in order to thrive. Spend time talking to your people one on one, it’s the best way to know how to motivate and encourage your team. Facilitating Meetings Meetings are a great way to train and motivate your people. There are two particularly effective kinds of meetings…storewide meetings and small group meetings. Storewide Meetings One of the best ways to learn is through teaching, therefore, it’s effective to delegate part of your meeting to be presented by other members of your team. By involving employees in the subject matter of the meeting they will feel more connected to the material. Managers should be prepared to follow up with each presenter before the meeting. If you delegate a task and the person you delegate to is not prepared this will reflect poorly on both of you. Follow a simple format during your storewide meeting. Introduce the meeting. Welcome your employees Thank them for being there Briefly present what will be covered. Present the subject matter with individual presentations, role play, video training or other hands-on activity. Close the meeting. This just takes a couple of minutes. You’ll need to recap what was covered and again thank everyone for their commitment and their time. Small Group Meetings One great way to provide ongoing support is through the use of small group meetings. In contrast to a storewide meeting, a small group meeting focuses on one specific subject only and it is held with just a couple of people. Small group meetings are an excellent tool to use with two or three associates who are having difficulty with topics others on your staff don’t need additional training on. Small group meetings can be scheduled informally. They can be any length from 15-30 minutes. They can be held on any topic that you think will improve your business. Consider topics such as customer service, store presentation, or recruiting. If you ever need suggestions on what topics you should cover, ask your staff. They know better than anybody what techniques and skills that would like to improve. Use the same techniques in running a small group meeting as you would when running a storewide meeting. Encourage those attending to be involved in the presentation of the material Be prepared with exactly what information you will cover and how you will present it. Conflict Resolution Even the best leaders have problems with employees. When conflicts arise with the employees you manage handle the situation calmly and effectively. Make no accusations and do not make disparaging comments. Even if the employee becomes defensive, remain calm and professional. Offer a suggestion to correct the problem. Conflicts with or between employees can turn into serious issues if they are not handled calmly and effectively from the beginning. Always stay professional and never let emotions run high. This course features a video and employee quiz.
This classic video-based course based on the best-selling business book of the same name describes that in order for an organization to change, the leader has to change. Leaders must be willing to shed old management habits and allow employees to participate in the leadership process. In order to include employees in the company’s decision-making process, managers need to: Stop answering questions and start asking them Stop making decisions for people and let them make their own Stop speaking first and instead speak last It is only when employees are asked to stretch and grow that they fully function at their jobs and begin to play a vital and meaningful role in the strategic plan for the company’s future. Because people, like buffalo, observe authors Belasco and Stayer, will follow as long as someone insists on leading. Unfortunately, along with such an aimless “tag-along” position, people don’t bother to put forth their best work or show off their inherent creativity. Much of that spirited productivity and creative energy is trampled by the herd and never seen by either the company or the company’s customers. By letting employees lead, an organization will not only have the opportunity to realize its own highest goals, but it can help individuals reach and enjoy new levels of job satisfaction along with a real sense of pride and accomplishment. This course includes a video and employee quiz.
This bundle includes 97 courses, regularly priced at $12.95 each...now for only $69.99 total! Under the Occupational Safety and Health Act of 1970, employers are responsible for providing a safe and healthful workplace. No person should ever have to be injured, become ill, or die for a paycheck. The importance of training your employees – both new and experienced — cannot be overemphasized. Effective training of new employees results in employees who: Know what they’re doing Save time Have a good feeling about the company Get off to a good start. Retraining of employees provides for continued "insurance" against accident and incidents. To assist employers, safety and health professionals, training directors and others with a need to know, OSHA’s training-related General Awareness training courses have been collected in this online training bundle. Topical General Awareness Requirements for training are included in this group of courses as well as industry specific training. Training in the safe way for workers to do their jobs well is an investment that will pay back over and over again in fewer injuries and illnesses, better morale, lower insurance premiums and more. It is a good idea to keep a record of all safety and health training. Documentation can also supply an answer to one of the first questions an incident investigator will ask: “Did the employee receive adequate training to do the job?” * Comprehensive General Awareness Training Curriculum for your firm's safety program. * One Purchase and you have every course you need to train multiple employees. * An annual fixed cost per trainee for solid budget planning.
This is a 40-slide PowerPoint. This is an introductory workshop on leadership. It focuses on defining and implementing good leadership practices that are covered in the Organizational Excellence Framework (copyright 2010 Dawn Ringrose) publication that integrates global excellence models and provides implementation guidelines for the practitioner. These practices have been validated by over 20 years of research. The leadership practices include: Developing corporate statements (e.g. vision, mission, core values); Communicating corporate statements to all levels in the organization; Identifying factors that will contribute to organizational success; Developing a strategic plan with goals and objectives that will guide the organization toward its vision; Using risk management to assess strategic goals and objectives; Monitoring and reviewing the strategic plan on a regular basis; Ensuring senior management demonstrates a commitment to continuous improvement; Ensuring senior management participates in professional bodies, conferences, and seminars; Removing barriers to organizational effectiveness; Promoting teamwork amongst employees; Communicating openly to employees about organizational performance; Sharing responsibility, accountability, and leadership throughout the organization; Linking senior management rewards and recognition to organizational performance; Demonstrating responsibility to society and the environment; Learning from ideas and good practices and sharing them internally and with other organizations. Each practice includes a definition, implementation guidelines and practical examples and may include applicable research findings. The workshop is formatted so that participants learn about best management practices related to the topic and have an opportunity to self-assess against the practices and develop an improvement plan to address gaps. This workshop is part of a consulting toolkit that includes: the Organizational Excellence Framework publication, scenario games, automated assessments, holistic workshops for micro to large size organizations and modular workshops for each key management area (governance, leadership, planning, customers, employees, work processes, suppliers and partners, resource management, continuous improvement & performance measurement).
This presentation is a compilation of PowerPoint descriptions and diagrams used to convey 23 different leadership models, philosophies and styles. The Leadership Models/Philosophies/Styles include: 1. Carlyle & Galton Trait Theory 2. Ralph Stogdill Trait Theory 3. Kouzes & Posner Trait Theory 4. Douglas McGregor's XY Theory 5. Blake-Mouton's Managerial Grid 6. Kurt-Lewin's Three Styles Model 7. Bolman & Deal's Four Frame Model 8. Fiedler's Contingency Model 9. Hersey-Blanchard's Situational Leadership Model 10. Robert House's Path-Goal Theory 11. Tannenbaum & Schmidt's Leadership Behavior Continuum Model 12. John Adair's Action-Centered Leadership Model 13. Kouzes & Posner Five Leadership Practices 14. James Scouller's Three Levels of Leadership Model 15. Servant Leadership 16. Authentic Leadership 17. Ethical Leadership 18. Values-based Leadership 19. French & Raven's Five Bases of Power 20. Bureaucratic Leadership 21. Charismatic Leadership 22. Narcissistic Leadership 23. Transformation Leadership & Transactional Leadership
Improving Employee Engagement is a priority in most Talent and HR Strategies. This presentation provides a 5-step approach to building a culture of Employee Engagement. This processed was developed by Aon Hewitt based on the Aon Hewitt Top Companies for Leaders study. Best practices from the leading organizations have shown leaders lead the way to a culture of Employee Engagement. These leaders focus on building skills, empowering others, and driving individual accountability to take ownership of one's own engagement. Thus, engaging leadership is the first step in our model: 1. Build Engaging Leadership 2. Create a Compelling Employee Value Proposition (EVP) 3. Grow our Talent 4. Enable Engagement and Performance 5. Focus on the Individual This document also includes templates you can use for your own business presentations.
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Leadership is the process of influencing others to achieve the organizational goals. Leadership is an interaction between the leader, the followers, and the situation.
This is a free lecture made available from the course Building Leaders & Teams [Pa 416]
This module will take about 25 minutes to complete. Ever wonder if a certain behavior is appropriate or out of bounds? Perhaps it is appropriate in one setting, between certain people, but not appropriate in another setting. Well, wonder no more! This course will take you through the steps to determine appropriate conduct and to navigate tricky or touchy ethical situations. “To do or not to do . . . that is the question” employs application exercises and a rich multimedia process, to increase your awareness and understanding and to provide you with a guide to navigate the sometime murky waters of ethics and appropriate code of conduct.
This module will take about 40 minutes to complete. New to a leadership role? You’re in the right place! As leadership, you have a different focus, new responsibilities, and different challenges than you did as an individual contributor. This course covers the ‘in’s and out’s’ of the sometimes difficult transition experience from an individual contributor into leadership. Regardless of your title or the type of leadership role you now fill, through interactive assignments and a rich multimedia process, this course will smooth your transition and put you in position to excel in your new role.
This module will take about 30 minutes to complete. Have a great rapport with your employees and your peers? You’re not done yet! Learning how to manage up is a key component of any successful career. Through application exercises and a rich multimedia process, this course will teach you what you need to know to create positive relationships with those you report to.
This module will take about 30 minutes to complete. It is common to focus on our weaknesses, however weakness will not make you excel. If you want to be an effective leader, it is important to focus on and learn to lead with your strengths. Everyone has strengths. Things they are naturally good at. Do you know your strengths and how they can help you to be an effective leader? This guide will teach you how to identify and lead with your strengths.
This module will take about 30 minutes to complete. As a leader you will have opportunity to coach and mentor others in both official and unofficial capacities. Knowing how to effectively coach and mentor your people is key to both their success and to preparing new leadership to step up. Through application exercises and a rich multimedia process, you will learn the skills to be an effective coach or mentor, and thus be able to build additional leadership capability in your organization.
This module will take about 25minutes to complete. For a time, the Disney company got some of its best ideas from the janitor. Leadership can be seen in any role and from any person. Using application exercises and rich multimedia, learn how to identify leadership potential and how to use the influence of ‘unofficial’ leaders to everyone’s benefit.
This module will take about 30 minutes to complete. Have time set aside, but no energy to use the time well? Learn the skills of managing your energy to find yourself getting more done and feeling better while you do it! Through the effective use of application exercises and a rich multimedia process, this course will take you on a journey of discovery to implement a workable plan to energize your life and get more done.
This module will take about 60 minutes to complete. Want to know all the details? Prefer to oversee? Like to be involved? Everyone has a different style, whether in dress and music or in leadership. In this course you will learn to identify your personal leadership style and how to incorporate your style into any role through the use of application exercises and a rich multimedia process. Knowing your style will allow you to be more effective in choosing team members, managing up or down, and in getting your own work done.
This module will take about 35 minutes to complete. Are you constantly ‘firefighting’? Does it seem as though problems always appear at the last minute or just before the weekend? In this course, you will learn strategic steps to prevent much chaos and solve new or recurring problems. Through the use of application exercises and rich multimedia process, your ability to think critically and solve problems effectively and in a timely manner will increase thus propelling your end results to new heights.
This module will take about 45minutes to complete. Layoffs, reduction, downsizing, rightsizing, staff cuts, managing redundancy; any way you say it, the reality is a complex process that impacts a lot of individuals and organizations worldwide. Through application exercises and a rich multimedia process, this course will increase your understanding of how to make this potentially traumatic experience as successful and positive as possible for everyone involved.
This is a free lecture made available from the Intro to Preaching Course [Bi211] at Portland Bible College