Understanding and mastering your emotional intelligence can be challenging, but it is worth investing your time in. Emotional Intelligence is seen, by some, to be more important than IQ. That’s why you need to do everything you can to understand and increase your own Emotional Intelligence. This course is split into 4 modules: Knowing yourself In this module you will understand the basics of Emotional Intelligence and discover how Emotionally Intelligent you are. This module will take approximately 5 minutes to complete. Self Management In this module you will discover how to understand and manage your emotions. This module will take approximately 5 minutes to complete. Relationships In this module you will look at how emotions can affect relationships, in the workplace and in day to day life. This module will take approximately 8 minutes to complete. EI in the workplace The final module looks at how you can use Emotional Intelligence when giving feedback and working in groups. This module will take approximately 6 minutes to complete.
In this course, users will learn how to save up to an hour a day at work by practicing how to write effective business emails. Users will learn email-writing strategies and best practices that they can begin using right away. Through hands-on writing exercises and a quiz, they will learn how to write business emails that avoid a lot of unnecessary back and forth and gets the results they want the first time.
In this course, users will learn how to save up to an hour a day at work by incorporating the elements of effective email into their email writing. They'll learn what gets an email noticed, opened, read, and acted upon promptly. Through interactive exercises, they'll be able to write more effective emails using these elements.
In this course, users will find out how to save up to an hour a day by learning when it makes sense to use email and when not to use email. They'll learn about the four best uses for business email: to inform, to make requests, to answer questions, and to document. The course walks users through plenty of examples, and a quiz at the end tests what they have learned.
Write Better Email Master Course: Learn How To Save Time, Frustration, and Get the Results You Want Course
In this course, your users will learn how to write business emails more effectively and save up to an hour a day at work. Your organization's productivity will soar with fewer back-and-forth email exchanges and email chains. Through hands-on exercises and quizzes, users will understand the principles of effective email and practice writing email that gets the results they want the first time. This master course combines three Write Better Email courses: Learn the Best Uses for Business Email Learn What Makes an Effective Business Email Learn How To Write an Effective Business Email
How to communicate assertively in the workplace, as opposed to aggressively. It uses a combination of video, acting, and real-life interactive scenarios to educate the learner while entertaining!
Understanding and mastering your emotional intelligence can be challenging, but it is worth investing your time in. Emotional Intelligence is seen, by some, to be more important than IQ. That’s why you need to do everything you can to understand and increase your own Emotional Intelligence. In this introduction, you will see what the course is about and what topics it will cover.
Welcome to the Write Better Email series of courses, which aim to help you spend less time on email and become more productive in your work life. In this introductory course, you’ll learn the best practices that can get you the results you want with email, the first time.
In part two of this course there are five criteria focused on in this module that will help give you a leading edge in telephone skills. This is particularly useful if you are in a contact center. Areas covered in both parts of this course include: call greeting, professionalism, adding value to the customer, listening skills, questioning skills, attitude, call control, knowledge of product or service, call conclusion and any sales awareness opportunities.
In part one of this course there are five criteria focused on in this module that will help give you a leading edge in telephone skills. This is particularly useful if you are in a contact center. Areas covered in both parts of this course include: call greeting, professionalism, adding value to the customer, listening skills, questioning skills, attitude, call control, knowledge of product or service, call conclusion and any sales awareness opportunities.
In this 10 minute video module, you will learn how to answer a telephone call professionally. We explain the standards for call greetings and key components of how to welcome callers in a professional manner including how to identify your customer properly.
Most of us have varying ideas of what stress is and what it can do to us. Stress is your body’s way of responding to any kind of demand, it can be caused by both good and bad experiences. Managing stress can help you be much happier in life and help you find a good work / home balance.
This module will take about 30 minutes to complete. As a leader you will have opportunity to coach and mentor others in both official and unofficial capacities. Knowing how to effectively coach and mentor your people is key to both their success and to preparing new leadership to step up. Through application exercises and a rich multimedia process, you will learn the skills to be an effective coach or mentor, and thus be able to build additional leadership capability in your organization.
This online learning track contains the following training courses: Basic Business Skills Personal Behaviors and Conduct You and Your Boss Being professional is an essential part of promoting an effective business image. Several factors play a role in presenting yourself as a professional, including the way you talk, dress and conduct your business affairs. Taking an active role in shaping these elements of your behavior is the way you form your professional image -- which, in turn, will dictate the relationships you have with co-workers, business associates and clients. Lead your employees decisively without being overbearing. Listen to input, take their suggestions seriously and make decisions based on all of the input. Avoid confrontational behavior, such as reprimanding employees in front of other employees. An issue with an employee should be discussed in private to avoid setting the employee on the defensive. Approach your employees in a positive light, particularly when you are reprimanding them.
Simply one of the most pragmatic, down to earth, and complete courses on how to communicate better in business on the Market. Problem: Feeling tired, stressed, confused, powerless, betrayed, resentful or angry at work? Chances are not quite perfect communication has something to do with it. Poor communication in organizations is like a vampire that sucks out resources, leaving behind: Confusion, Infighting, Power games, Resentment, Back-stabbing, Misunderstanding, Micromanagement and fear, too many mistakes, turnover and hidden losses. Solution: This suite combines the published five communication courses, plus extra courses, more supporting documents and allows you to have everything you need for a complete understanding of better business communication, and you earn a certificate when you complete the course, including how to listen, respond, speak, write emails, answer the phone and write advance operational definitions. Re-energizing communication leads to: Benefits to You and Your Business Better use of resources, Lower costs, Better quality results, More collaboration less infighting and power games, Less mistakes, Less turnover, Happier co-workers and customers, More profit. How it Works: Delivered in bite-sized pieces, covering active listening, reflective and directive responding, speaking and writing more effectively through attractive, lively online video, rich documents, and carefully constructed exercises to help you overcome communication problems, understand, and be understood. Act Now! Start taking the course now, to learn better business communication skills, for a more productive work life... not empty promises but based on my many years of experience, managing and helping people manage better.
Problem: Does it sometimes feel like the people that work with, or for you, are working against you? At work, do you suffer through long trailing emails to find the needle in the haystack; or get abrupt and unexpected responses; repeated misunderstanding, miscues, and people retreating into their shell, rather than saying what they honestly see, think or feel? Are you working in message, email and phone overlaod? You are not alone! Unnecesary or confusing communication can undermine the ability of a company to operate, leading to crucial mistakes, political infighting, hidden losses , unhappy customers and lost profit. Solution: Learn the secrets to effective written business communication and on the phone through this amazing course. Replace suspicion and confusion with great communication skills, and rebuild confidence and team spirit in your team. Benefits to You: Less time wated on communication problems. More understanding and less interruptions, Tthe information you need do your job found easily, and sharing important ideas with confidence they will be understood. A culture of calm, assertive dialogue and respect for everyone’s time leads to a more enjoyable, productive work place, where people can focus on their jobs, do better work, and work together as a team to make more money. How it Works: With attractive videos and a little reading material, in an hour or two you will be ready to start applying what you have learned so you can master it, and move quickly towards happier, more satisfied customers and more profit. Act Now! Click the button to the right and start taking the course now, to learn better business communication skills, for a more productive worklife.
The Problem: You find yourself and others raising their voices in exasperation, repeating "I SAID.... WHY DIDN'T YOU LISTEN?" Orders are misunderstood, mistakes happen, people's feelings get hurt and you don't know why. Too much time and energy is spent on repeating things. The Solution: ListenSpeak™ Imagine knowing how to communicate verbally with just about anyone, confident that the meaning, what you want to say, is what is understood. Listenspeak™ is the discipline of keeping whom you are talking to in mind as you talk with them; after all, it’s what they heard, not what you meant to say that matters. It is simple in theory, but hard to master, particularly when things get intense. ListenSpeak™ is the partner to Active Listening; mastering the two will go a long way towards becoming a more effective manager. This Course is For: Everyone, or anyone that has to communicate with others on the job, or at home. In an entertaining and attractive video, carefully crafted exercizes and support materials, you will learn what you need to re-energize your verbal communication skills. All that will be left is to practise. You Will Need: To pay attention, do the exercizes, which will require two other people. If there is no one else at your company who has taken or is taking the course, contact me, and I'll put you on the list for matching online partners, using audio and a webcam. The course itself will take half an hour to an hour to watch and read, plus another hour or more of practice. When You Complete the Course Successfully: You will know how to ListenSpeak™ and will be fully understood. Lots of work to learn, but amazingly less work trying to communicate, once you master it.
Effective meetings are indispensable vehicles for action and performance on different organizational levels. This course reviews various types of meetings and analyzes the conditions that must be fulfilled to ensure their effectiveness. Pay close attention, as your role, as a meeting participant, is key for having effective meetings!
Group performance has a substantial impact on goal accomplishments and employee satisfaction. This course reviews the role of groups within an organization and the various factors that influence the functioning of a group. The overview will help you to evaluate the performance of groups and teams that you are a member of!
This course examines the differences between Baby Boomers, Gen Xers and the new Millenials (Gen Y(Why?) in the workplace. The generational influences of each group are examined as well as the cultural impact on the workplace. Methods for closing the generational gap are discussed as well as techniques for effective intergenerational teams.