This harassment prevention course covers all federal law pertaining to harassment. Delivered in a simple, concise, no-nonsense style this course leaves no doubt about what behaviors are unacceptable and the consequences for engaging in them. Fully updated in 2016, this course covers the following: The Protected Groups Hostile Environment Harassment The Reasonable Person Standard Techniques to prevent harassment Bullying Harassment via text, e-mail or social media. Gender harassment Disability harassment Sexual harassment Same Sex harassment Religious harassment Pregnancy harassment Gossiping and spreading rumors Menacing, threatening or intimidating Insensitive jokes or comments Racial slurs or epithets Excluding or isolating co-workers. Using demeaning or offensive names The consequences of harassment. Harassment by non-employees like customers Retaliation And much more. The course includes a full HD video and employee quiz.
With the changing demographics of citizen populations, government organizations are finding it more and more critical to represent their organizations with a diverse workforce. It's the manager's job to ensure that diversity and inclusion programs are successful. Managers also have the crucial job of educating their employees about what diversity is, why it’s important and how to embrace it and participate in it. Providing this education is a constant day-to-day process that involves reinforcing the organization’s training programs and enforcing the policy itself through reminders, coaching and direct training. This 2017 course covers: What is diversity? Why is diversity important? How can managers embrace diversity? How managers and supervisors can influence a successful diversity and inclusion program Why it’s critical that managers take the time to discover their own biases. Why managers should include diversity and inclusion as part of all of their work decisions.
It doesn't seem like a day passes without another horrifying story of an active shooting incident that kills and maims innocent people. Oftentimes, these tragedies occur in the workplace. The chances of your workplace experiencing an attack by a gunman are small, however mass shootings are so devastating that every workplace should be trained on how to react when a shooting begins, how to spot the signs of a disturbed co-worker and security measures that can slow down or prevent an attack. This brand new course details: Active shooter profiles Threat assessments When to report to report suspicious behavior Preparation The Plan recommended by the homeland security, the FBI and local law enforcement. Run, Hide, Fight How to react when the SWAT team arrives. Prevention strategies This course features a full HD video and employee quiz.
This retail service course follows our host through his day as he travels to a clothing store, a sporting goods store, a stereo store, a flower shop and a hardware store. During his journey he also has telephone service experiences with his doctor and with the cable company. Both good and bad examples of retail customer service are presented as our host proceeds through his day. This course has 4 parts. PART ONE Making Your Customers Feel Welcome Think of each customer as an invited guest Personally welcome each visitor to your store Use a simple and natural greeting Treat the customer like YOU would like to be treated PART TWO Giving Your Undivided Attention Make people feel important – like they matter to you! Stop what you’re doing and help the customer Nothing is more important than focusing on a customer PART THREE Going the Extra Mile “Is there anything else I can do?” Follow through on all your promises Find out what you can REALLY do to help the customer PART FOUR Showing You Appreciate Your Customer’s Business Say, “Thank you!” Encourage your customers to tell their friends about you Invite the customer back to the store
The Self Storage 101 Operations Manual is THE resource for the independent self storage owner/operator. Created by owner/operators, this reference tool is designed to help the owner/operator more effectively and efficiently manage his or her self storage facility. The content is simple, yet pertinent and real, full of day to day functions, sales skills, needed forms and an employee manual
TWIC is a common idenfication credential for all personnel requiring unescorted access to secure areas of MTSA (Maritime Transportation Security Act), regulated facilities and vessels, and all mariners holding Coast Guard issued credentials.
Set of PowerPoint and Word templates. The TWI program has proven to be effective in providing shopfloor supervisors and team leaders with the skills they need to engage people in Lean activities. This is a collection of TWI diagrams, pocket cards and templates for Job Instruction (JI), Job Methods (JM), Job Relations (JR), Job Safety (JS) and Problem Solving (PS). These tools and templates are useful for organizations who are preparing or implementing TWI programs. To get the most out of the tools and templates, they are best used together with the TWI four-step process. (NOTE: If you had purchased our TWI Program training program, all the diagrams, pocket cards and templates listed here were already included in the package and you need not purchase them again.) THIS TWI FRAMEWORKS COLLECTION INCLUDE: 1. TWI Frameworks (PowerPoint format) 2. Job Instruction Breakdown Sheet (Word format) 3. Job Instruction Training Timetable (Word format) 4. Job Methods Breakdown Sheet (simple) (Word format) 5. Job Methods Breakdown Sheet (8.5x11) (Word format) 6. Job Methods Breakdown Sheet (8.5x14) (Word format) 7. Job Methods Improvement Proposal Sheet (Word format) 8. Job Relations Situation Analysis Sheet (Word format) 9. Job Safety Breakdown Sheet (Word format) 10. Problem Solving Problem Analysis Sheet (Word format) 11. Problem Solving Causation Analysis Sheet (Word format) 12. JI Pocket Card (PowerPoint format) 13. JM Pocket Card (PowerPoint format) 14. JR Pocket Card (PowerPoint format) 15. JS Pocket Card (PowerPoint format)
This is a 72-slide PowerPoint. Training needs analysis is not a compilation of employees' training wants. Neither is it simply talking to a few supervisors or circulating a memo to supervisors asking them to rank the courses listed. To be effective, a training needs analysis has to address business needs and close performance gaps. With the right approach and understanding, you will be able to conduct an effective training needs analysis that ensures training is targeted at the right competencies, the right employees and is addressing a business need. In this training powerpoint, you will learn the meaning and importance of conducting a training needs analysis, understand the components of a training needs analysis, and acquire detailed knowledge on the nine-step process for conducting a training needs analysis. LEARNING OBJECTIVES 1. Understand the meaning and importance of conducting a Training Needs Analysis 2. Gain knowledge on the components of a Training Needs Analysis 3. Understand the common training and evaluation models 4. Acquire detailed knowledge on the nine-step process for conducting a Training Needs Analysis CONTENTS 1. What Is Training Needs Analysis What is a Need? What is Training Needs Analysis? What Training Needs Analysis Is Not The ADDIE Model What is the Impact of a Poorly Designed Training Needs Analysis? Scope of Training Needs Analysis Classification of Training Needs 2. Components of a Training Needs Analysis Components of a Training Needs Analysis Organizational Needs Analysis Task/Job Analysis Person Analysis The Causes & Outcomes of a Training Needs Analysis Key Concerns of Management and Trainers in Needs Analysis The Kirkpatrick Training Evaluation Model 3. How to Conduct a Training Needs Analysis? Nine Steps of Training Needs Analysis Step 1 - Determine Desired Outcomes Step 2 - Link Desired Outcomes with Employee Behavior Step 3 - Identify Trainable Competencies Step 4 - Evaluate Competencies & Determine Gaps Step 5 - Prioritize Training Needs Step 6 - Determine Training Method Step 7 - Conduct Cost-Benefit Analysis Step 8 - Report Analysis & Findings Step 9 - Plan for Training Evaluation Summary
This is a 59-slide PowerPoint with accompanying Word templates The TWI Problem Solving (PS) program trains supervisors in how to solve problems in order to achieve the desired results. Based on the TWI four-step model, the TWI-PS program integrates and elevates the three original TWI skills (JI, JM and JR) into a problem-solving focus. This training presentation teaches you how to isolate the problem and then analyze the problem from the mechanical and people angles to find the root causes. Solutions are identified and prioritized to correct the problem. The results are checked and evaluated for the desired impact. This Training Package Includes: 1. TWI Problem Solving Slides (PowerPoint format) 2. Problem Analysis Sheet (Word format) 3. Causation Analysis Sheet (Word format) 4. Job Methods Breakdown Sheet (Word format) 5. Job Instruction Breakdown Sheet (Word format) 6. Job Relations Problem Solving Sheet (Word format) LEARNING OBJECTIVES 1. Solve problems based on the 4-Step Process for PS 2. Apply the Problem Analysis Sheet and the Causation Analysis Sheet to analyze and identify root causes 3. Apply the JI, JM and JR skills and tools to solve the problem CONTENTS Basic Needs of Supervisors Supervisor's Responsibilities Introduction to Problem Solving Objective of Problem Solving Results from PS Training Comparison of Toyota & TWI Problem Solving Steps What Is a Problem? 4 Steps for Problem Solving Step 1: Isolate the Problem Problem Analysis Sheet Causation Analysis Sheet Step 2: Prepare for Solution Mechanical Problems People Problems Step 3: Correct the Problem Step 4: Check and Evaluate Results Summary
62-slide PowerPoint. Developed by the Florida State University, the ADDIE Model is a systematic approach used by instructional designers and content developers to create instructional course materials. Comprising five simple phases - Analyze, Design, Develop, Implement and Evaluate, the model has been adopted as the standard method by many instructional designers because of its flexibility. The ADDIE model represents a lean, dynamic, flexible guideline for building effective training and performance support tools. The model helps to save time and money by catching problems while they are still easy to fix. CONTENTS 1. What is Instructional Design 2. Overview of the ADDIE Model 3. The Five Phases of ADDIE for Instructional Design (a) Analyze (b) Design (c) Develop (d) Implement (e) Evaluate You may also be interested in the following related documents: 1. Training Needs Analysis 2. Kirkpatrick Model for Evaluating Training Programs
Free preview of the comprehensive My Gift: Myself hospice volunteer training course. Based upon the popular DVD and student manual based classroom course authored by JoAnne Chitwood, RN CHPN. The course meets all state and Medicare requirements for training a hospice volunteer. Certificate will be awarded if students complete 7 chapter skill tests with 80% correct answers. Volume discounts available for hospice organizations training a number of volunteers. Course includes over 5 hours of video and more than 250 pages of training, exercises, and reference material for volunteers.
Learn QuickBooks Pro 2016 with this comprehensive course from TeachUcomp, Inc. Mastering QuickBooks Made Easy features 184 video lessons with over 9 hours of introductory through advanced instruction. Watch, listen and learn as your expert instructor guides you through each lesson step-by-step. During this media-rich learning experience, you will see each function performed just as if your instructor were there with you. Reinforce your learning with the text of our two printable classroom instruction manuals (Introductory and Advanced), additional images and practice exercises. You will learn how to set up a QuickBooks company file, pay employees and vendors, create custom reports, reconcile your accounts, use estimating, time tracking and much more. Whether you are completely new to QuickBooks or upgrading from an older version, this course will empower you with the knowledge and skills necessary to be a proficient user. We have incorporated years of classroom training experience and teaching techniques to develop an easy-to-use course that you can customize to meet your personal learning needs. Simply launch the easy-to-use interface, click to start a video lesson or open one of the manuals and you’re on your way to mastering QuickBooks.
REDUCED FROM $39.00 TO $19.95 for a limited time only See our free preview course titled "My Gift Myself Hospice Volunteer Preview". Course author is JoAnne Chitwood RN CHPN, well known author, seminar presenter, and Director of Border Mountain and Promise Productions This course is based on the highly successful My Gift: Myself DVD and classroom program training, which has been used in over 1000 hospice organizations. The program has been modified for effective online training of hospice volunteers, and meets all state and Medicare training requirements. The course includes 5.5 hours of video training, 270 pages of text material and exercises, and requires a passing score of 80% on 7 exams to have a certificate issued. Course participants download a printable pdf to use for notes and completing student exercises. The course also has a downloadable pdf with important resource information for new volunteers.
Harassment in the workplace can cost an employer millions for lawsuits each year. Because of this offensive behavior, employee productivity can also go down. Training for avoiding sexual harassment in the workplace should be conducted for the benefit of both the employer and the employee. This online training course will give you the main points to remember about sexual harassment in the workplace. Upon completion of this training program, a candidate will learn to: Identify sexual harassment behaviours and stop them Distinguish between sexual harassment and racial attacks Become aware of the laws covering sexual harassment so that they can avoid any occurrence of the incident
Teach your employees how to handle common ethical dilemmas they may face, including what it means to be morally right, being honest, not cheating your employer, co-workers, or customers, not stealing from the supply closet, and generally treating co-workers well. Other ethical situations may involve harassment, gambling, and inappropriate Internet use. With this all-new online training, your employees can learn how to make ethically sound workplace decisions with this easy-to-follow online training. On their own time -- and at their own pace, they'll learn: How to avoid conflicts of interest, such as the perils of an office romance, accepting gifts from competitors or customers, moonlighting issues, and many more. How to prevent behavior that can be deemed as stereotyping or discrimination, and how seemingly innocent jokes or slang can hurt. Why inappropriate behavior outside of work can damage an employee's reputation -- and an employer's credibility. How to avoid inappropriate Internet use, such as using blogs and social media on company time or disclosing confidential company information, or worse. And much, much more...
Learn what you get from this specialized custom interview training from vieReady. We've done the work, putting the interview process in an easy to understand, easy to follow training that will show you how refine your interview to differentiate yourself from the competition.
With the vieReady combo package, you get both the 15SecondResume and InterviewCoach24-7 courses for one low price. By taking both courses you get the skills to put you ahead of the competition in the job market. You will learn how to write customized resumes geared towards specific opportunities to get that interview. You will learn the interview process and how to get past the pitfalls to get that job offer and land that job. vieReady presents 15SecondResume Writing a resume is easy; understanding why it doesn’t get read is not. Understand how a resume is read What are the key components? How most common tricks and tips hurt you How to properly communicate your experience for maximum impact and much more... vieReady presents InterviewCoach24-7 Anyone can remember the answers; learn why they aren't hitting the mark. Understanding the interview process What are the key components? How to negotiate compensation How to get the job offer and much more
Alto Acoso Sexual - Formación de los empleados (Stop Sexual Harassment - training for employees) Course
Ambiente de trabajo hostil frente a Quid Pro Quo * Ambiente de trabajo hostil contra acoso quid pro quo * ¿Qué es el acoso ambiente hostil? * Los peligros de la Internet y el correo electrónico. * 12 en el mundo real ejemplos de acoso hostil ambiente de trabajo, incluidas las normas sobre el contacto físico. * Hostilidad sobre la base de una relación anterior. El acoso de género * ¿Por qué las novatadas no se puede tolerar, y por qué no hay "igualdad de oportunidades" defensa de acoso. * Un empleado deber de cooperar con la investigación de recursos humanos. * Hostilidad basada en la orientación sexual. * El acoso por un cliente
Interview training like none other. A better interview. Guaranteed. In today’s economy companies are resistant to hiring except when absolutely necessary. You need to show them why you are absolutely necessary. All you need to do is know how. This training will teach you just that, techniques to reshape your interviews. We’ll cover topics like: Taking control of the interview Some things you may be saying that are working against you What is the role of the interviewer and what it the purpose of the interview – you may be surprised What the interviewer really wants to know with each type of question How to handle the dreaded questions about compensation in a way you haven’t heard before What are the knock-out questions and how to handle them We’ll cover interviewing in a way you have not experienced before. We’ll put you on par with the interviewer. Take this training before you take another interview.
Mind Mapping Mastery course from Illumine e-learning - the leading provider of Mind Mapping training. When learnt properly, Mind Mapping is a uniquely powerful technique. On this interactive and hands-on e-learning course you will learn: - how to establish great mind mapping technique - the secret to using mind maps to enhance the quality of your thinking and planning - how to build a powerful memory with mind maps - the best way to take notes using Mind Maps - why mind maps work - how they work WITH the brain - the wide range of uses of mind maps for work and life BONUS MODULES - how to study and excel in exams with Mind Maps Objectives: - Learn great mind mapping technique - Understand how to use mind maps to enhance the quality of your thinking, organising and planning - Find out how to take notes using Mind Maps - Discover how to build a powerful memory with mind maps - Find out why mind maps work - and how they work WITH the brain - Learn how to use mind maps to dramatically improve your studying and learning Duration: 90 Minutes