Taken from the course and book, “Managing from the Heart – A Way of Life,” this course examines the role of counselor for the manager. Like it or not, a manager “is” a counselor. Very few managers know how to employ this role effectively. The reality is, counseling “is” an art.
In “The Art of Counseling Staff,” a manager will learn the objectives of counseling as well as how to implement different counseling sessions. You will also learn how to read body language, identify liars, nurture your Superstars, recognize burnout, conflict mediation and resolution, and the importance of counseling self.