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Five Star Selling Course

This course will take your sales associates through the the basics of selling in retail.  Set in a variety of retail environments the course shows examples of good and bad sales techniques and gives your employees a simple step-by-step guide to becoming great at retail sales. This course has five sections that represent each of the five stars. STAR ONE: Greet the Customer Acknowledge every customer immediately Establish eye contact Approach your customer with a verbal  greeting  STAR TWO: Determine His or Her Needs Use open ended questions Keep control of the sale Lead the customer Show choices  STAR THREE: Present Merchandise Use the process of elimination Show merchandise that you feel your customer would like Show coordinating items or accessories Know your products  STAR FOUR: Validate the Selection Verify the customer is fully satisfied Encourage your customers to try on the merchandise STAR FIVE: Close the Sale Continue  showing merchandise Show a “keep it in mind” item Thank your customer for the business This course includes a video an employee quiz.

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$19.95