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Customer Service Management

Author: Vado Inc.

Category: Online Unknown Category Training > Unknown Subcategory

Managers learn how manage, coach and inspire their customer service team to deliver high performing results.

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$39.60

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Total Payment Required$39.60 Add to Cart
Included Modules:
  • 71686

    Shaping the Direction of Customer Service As a leader focused on customer service, it is your role to determine how serving your customers supports the company’s overall direction and strategy. By setting and leading the direction of customer service, creating accountabilities, and communicating this vision to others, you will be able to... more

  • 71682

    Inspiring and Motivating Customer Service Agents "While there are a number of things you can do to motivate and inspire your team, there are a handful of actions that are effective no matter what type of organization you work for and who you have on your team. Certainly there will be individual differences between your team members, however the... more

  • 71681

    Giving Feedback to Your Customer Service Agents Feedback is essential to anyone’s success. We need feedback to understand what we’re doing well and what we’re not doing well. This information helps us know what we must continue doing and what we must improve or stop doing. Feedback helps us know where we stand and clarifies what we need to do ... more

  • 71679

    Customer Service Coaching Leadership is one of the most important assets an organization can possess—and you, no matter what your leadership level may be, are a part of that asset. One of the critical skills needed of leaders is to effectively coach others. Without great coaching, an organization will never be able to ach... more

  • 71680

    Customer Service Quality How your customer service representatives treat your customers can make the difference between a loyal returning customer who will become an ambassador for your company, or a lost opportunity or negative press with others. Everything your representatives do that is customer facing makes a differe... more

  • 71678

    Customer Feedback and Insight Customer feedback is essential for success. Feedback helps customer service representatives and companies determine what is important to customers and what they need. Without customer feedback, a company would struggle to meet the needs of the customer, thus failing to grow and achieve its busine... more

  • 71684

    Onboarding New Customer Service Agents When customer service representatives start a new job, they have a lot of questions. New hires want to know about their work, their responsibilities, and what they need to do. In addition, new representatives often wonder how they’ll fit in. They want to know what type of contribution they’ll mak... more

  • 71683

    Managing Remote Customer Service Teams Issues such as working with remote technology, managing various work schedules, and coordinating time zones are all part of leading a virtual team. And while each of these elements is vital to your success, it’s easy to get lost in the virtual aspects of managing your team, and thus lose sight of... more