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Best-selling Customer Services Courses

31215

Connecting with Customers Course

This course will take approximately 21 minutes to complete. The objective of this online employment training course is to focus on how to connect with customers. At the end of the training session employees will be able to understand the importance of connecting with customers, identify effective methods for making good connections, and communicate well to ensure successful connection with customers.

Visited 1,477 times
$23.00 $18.40
84168

Customer Service Basics (Course)

This is a 23-slide PowerPoint. Customer service is about how a company deals with its consumers before, during and after a purchase of a product or use of a service. It is a series of activities designed to enhance the level of customer satisfaction - that is, the feeling that a product or service has met the customer expectation. A combination of knowledge, attitude, techniques and skills are essential for the customer service professional to provide a holistic and quality customer experience.  In this simple training powerpoint, you can quickly educate employees or new hires who are new to their role as a customer service provider. This module serves as a foundation for you as a service provider to build on more advanced customer service knowledge, techniques and skills.  LEARNING OBJECTIVE To understand the basics of customer service CONTENTS 1. The ABCs of Customer Service A - Attitude B - Business knowledge C - Customer-oriented 2. The 123s of Customer Service Deal with 1 customer at a time Customer service is a 2-way exchange Solve or identify issue in 3 minutes (or less) In addition to this basic training presentation, you may also be interested in the following powerpoints on customer service (sold separately): * Customer Service Essentials * Delivering Service Excellence * Service Recovery * Service Excellence Models

Visited 255 times
$39.00 $31.20
84169

Customer Service Essentials (Course)

Customer service is about how a company deals with its customers before, during and after a purchase of a product or use of a service. It is a series of activities designed to enhance the level of customer satisfaction - that is, the feeling that a product or service has met the customer expectation. A combination of knowledge, attitude, techniques and skills are essential for the customer service professional to provide a holistic and quality customer experience.  In this training powerpoint, you can educate and train employees to deliver professional customer service to external paying customers as well as internal customers.  LEARNING OBJECTIVES: 1. To instill in customer service professionals the importance of providing excellent customer service 2. To equip customer service professionals with effective techniques and skills to provide excellent service 3. To manage and handle customer interactions and relationships CONTENTS: 1. Introduction to Customer Service 2. Key Elements of Customer Service 3. Effective Techniques and Skills 4. Dealing with Different Types of Customers This training powerpoint includes exercises for individual and group discussions and role plays.  In addition to this training presentation, you may also be interested in the following powerpoints on customer service (sold separately): * Customer Service Basics * Delivering Service Excellence * Service Recovery * Service Excellence Models  

Visited 190 times
$49.00 $39.20
76447

Customer Service Excellence Video Module Course

In this 10 minute interactive video module we will show you why customer service is fundamental in providing the best experience for your customers. In this video module we explain ways to ensure top level service is provided and tips and techniques for doing so. Use this targetted video module as a great upskilling tool or ongoing refreshers whenever and wherever they are needed.

Visited 207 times
$9.50 $7.60
30544

Customer Service Skills - How We Can All Improve Course

This course will take approximately 23 minutes to complete. The main objective of this session is to suggest ways we can all help improve the service we provide to our customers. By the time this session is over, you should be able to recognize that we all have customers and share responsibility for customer satisfaction, understand what customers expect from you, handle customers’ problems effectively, and help improve overall customer satisfaction.

Visited 1,351 times
$23.00 $18.40
84171

Delivering Service Excellence (Course)

This is a 112-slide PowerPoint. Every organization depends on customer service. Due to rising customer expectations, delivering excellent service is no longer a choice but a necessity. When you equip your frontline staff with the skills to create a quality experience for your customers, you differentiate your organization from the competition, enhance customer satisfaction and your organization's image. In this customer service powerpoint, you teach your staff to manage emotions and deliver professional and personalized service. It includes the techniques and skills to: a) Find out and respond to each customer's needs and expectations; b) Reduce customer's negative feelings; c) Heighten customer's positive feelings towards your organization; d) Satisfy customers in difficult conditions; and e) Apply the five A's of service recovery. CONTENTS: 1. Introduction to delivering service excellence 2. Managing myself 3. Identifying customer condition and establishing rapport 4. Determining customer needs and expectations 5. Effective communication techniques 6. Meeting and exceeding customer needs and expectations 7. Satisfying customers in comfortable and difficult conditions In addition to this training presentation, you may also be interested in the following powerpoints on customer service (sold separately): * Customer Service Basics * Customer Service Essentials * Service Recovery * Service Excellence Models

Visited 95 times
$59.00 $47.20
76449

Difficult Customer Techniques Course

Customers have their own expectations and what service means to them. When these expectations are not met and the customer becomes displeased they may just walk away from your business.   In this 10 minute interactive video module we will look at how to effectively manage difficult customers and situations and ensure we dont lose them as a customer by looking at the following areas: New techniques and ideas on managing difficult customers. Using the Sorry, Glad, Sure technique. How close and finish conversations. 

Visited 253 times
$9.50 $7.60
31209

Handling Customer Complaints Course

This course will take approximately 20 minutes to complete. Effective complaint handling is one of the most important aspects of providing excellent service. The objective of this online training course is to help trainees handle customer complaints successfully. At the end of this training session trainees will be able to view customer complaints as opportunities and identify problems that prompt complaints.

Visited 1,390 times
$23.00 $18.40
31217

How to Maintain Customer Loyalty Course

This course will take approximately 17 minutes to complete. The objective of this online training course is to help customer service representatives understand the importance of customer loyalty and discover ways that they can promote it. At the end of this training session trainees will be able to recognize the value of loyal customers, understand how to build and maintain loyalty, identify and meet customer expectations, and provide superior service that generates loyalty.

Visited 1,882 times
$23.00 $18.40
65069

Identifying Customers' Needs Course

This course will take approximately 20 minutes to complete. The objective of this online employment training course is help trainees identify and meet customers’ needs, an important step in creating loyal customers. At the end of this training session trainees will be able to recognize the importance of correctly identifying customers’ needs, ask the right questions to accurately identify needs, identify and take advantage of cross-selling opportunities, and present products, services, and solutions that meet customers’ needs.

Visited 532 times
$23.00 $18.40
31222

Making Customers Feel Special Course

Everyone likes to feel special. People like to feel that others value them and think they are important. But making customers feel special involves more than just professional, courteous service. As important as that is, it’s just not enough to really connect with customers and make them feel that we make that extra effort just for them, because they really are very important to us. When customers get that feeling from doing business with us, they want to come back and deal with us again so that they can feel that way again. Duration: 21 Minutes.

Visited 1,673 times
$23.00 $18.40
31220

Turning Satisfied Customers Into Repeat Customers Course

This course will take approximately 20 minutes to complete. The objective of this online employment training course is to emphasize the importance of repeat customers and suggest ways to build long-lasting relationships with clients. At the end of this training session trainees will be able to describe repeat customers, identify what makes them come back, understand their importance, employ strategies that turn satisfied customers into repeat customers.

Visited 1,536 times
$23.00 $18.40