Your browser is not supported. Please download Mozilla Firefox or Google Chrome browser.

coggno-logo2
Items in Cart: 0 items
Cart Total
Checkout
Filters Applied
  • Category: Business
  • Sub Category: Customer Service
Reset All
Best Sellers
High-Impact Business Planning Course

High-Impact Business Planning Course

Your business plan should help you achieve self-sustainability not hinder it! Too many business planning tools build a big bulky plan which does little to help you organize the day-to-day operational actions to meet your annual business goal and objectives. The key to good business planning is something that simplifies turning your VISION into ACTION!!! High Impact Business Planning helps you focus everything into a 3 page plan with a 1 page budget. Could you use that? Quarterly action plans help you delegate responsibility to the right people and create accountability in achieving objectives and ultimately your goal!! High Impact Business Planning is designed to get your vision out of your head and down on paper in a simple and concise way so you can communicate more, faster. High Impact Business Planning streamlines delegation so you get more people taking action on the right objectives, and achieve your goals quicker.

Visited 3,430 times
$79.00
Recommended
High-Impact Business Planning Course

High-Impact Business Planning Course

Your business plan should help you achieve self-sustainability not hinder it! Too many business planning tools build a big bulky plan which does little to help you organize the day-to-day operational actions to meet your annual business goal and objectives. The key to good business planning is something that simplifies turning your VISION into ACTION!!! High Impact Business Planning helps you focus everything into a 3 page plan with a 1 page budget. Could you use that? Quarterly action plans help you delegate responsibility to the right people and create accountability in achieving objectives and ultimately your goal!! High Impact Business Planning is designed to get your vision out of your head and down on paper in a simple and concise way so you can communicate more, faster. High Impact Business Planning streamlines delegation so you get more people taking action on the right objectives, and achieve your goals quicker.

Visited 3,430 times
$79.00
Maintaining A Positive Attitude Course

Maintaining A Positive Attitude Course

This course will take approximately 19 minutes to complete. The main objective of this online training course is to suggest ways representatives can maintain a positive attitude to improve the customer experience. At the end of this training session trainees will be able to recognize the value of a positive attitude, understand how to maintain a positive attitude, cooperate with co-workers to create positive experiences for customers, and demonstrate a positive attitude every day on the job.

Visited 2,295 times
$23.00
How to Achieve Your Goals

How to Achieve Your Goals

Goal Attainment Skills are one of the best life skills we can have, and this FREE, dynamic, interactive eLearning module is more like a short personal tutorial than your typical eLearning module! This eLearning module will give an overview of the psychology of goal attainment, touch on the process of change and highlight some key steps from the 10 Goal Success Steps. Even thought this is a FREE resource, the completion of the activities culminates in your very own, mini personalized Goal Attainment Plan that you can print out at the completion of the course! If, after completing this module, you wish to purchase the complete module, direct links are provided in the resource section. If achieving a specific goal could make you money, or save you money, the Return on Investment of completing the full module could be HUGE! With a sales training career that has spanned over 15 years, Rosey Conway specializes in teaching managers, trainers, coaches, sales people and peers the "know-how" of goal setting. Now, this valuable knowledge can be right at your fingertips too.

Visited 2,138 times
Free
Income Statement Secrets Revealed

Income Statement Secrets Revealed

Income Statement Secrets Revealed is an online training course designed to revolutionize the way you look at data. With this training course, you’ll learn to avoid the pain of trying to decipher columns and rows packed with data. Wasting resources on things that appear to be worthwhile, you lose double: wasted resources, and the work you could have done instead. This online training course is fun, if such a thing can be said about financial data, and easy to grasp.   Following are the modules that will be covered in this training course: Who, What, Why Introduction Module Two: Financial Statement Primer, Short and Sweet! What is this Report Trying to Tell Me? Flawed Averages and Percents The Foible of Limited Comparisons Ruth, Mantle, Maris, Bonds or Aaron? How to Go Beyond the Rear View Mirror

Visited 2,141 times
Free
How to Negotiate Salary: The Negotiation Mindset

How to Negotiate Salary: The Negotiation Mindset

Learn how to get paid what you are worth by adopting a salary negotiation mindset. Negotiating your salary when going for a new job or a raise is a critical skill to make sure you get paid what you deserve, yet it is a topic that makes most everyone anxious. Before you can master salary negotiation tips and tricks, you first have to be in the right mindset. Using an easy-to-follow storytelling approach -- along with case studies, statistics, and the right amount of humor -- this course will change the way you look at negotiation. In this course you will see: Two crucial goals for any negotiation Case studies of negotiations gone wrong The new reality for a post-recession economy What family, friends, and your boss WON'T tell you about negotiation Negotiation statistics and facts The HR perspective The light switch moment of negotiation success Ready for the next step? Also see: How to Negotiate Salary: Negotiating a Raise or Promotion

Visited 1,853 times
Free
All Courses
Time Management Skills for Employees Course

Time Management Skills for Employees Course

This course will take approximately 19 minutes to complete. This training presentation will help you gain control over your time so that you can work more efficiently and productively. At the end of the training session, you will be able to identify and eliminate your time wasters; plan and prioritize effectively; define goals and make time-wise decisions; capitalize on prime and commuting time; avoid procrastination; and handle communications, interruptions, and emergencies effectively.

Visited 2,039 times
$23.00
Teambuilding for All Employees Course

Teambuilding for All Employees Course

This course will take approximately 19 minutes to complete. The main objective of this training session is to explain how we can build strong, effective teams in our organization. By the time this session is over, you should be able to recognize the value of teamwork, identify the characteristics of an effective team, understand the qualities of a productive team member, and help build successful teams to achieve important goals.

Visited 1,688 times
$23.00
Making Customers Feel Special Course

Making Customers Feel Special Course

Everyone likes to feel special. People like to feel that others value them and think they are important. But making customers feel special involves more than just professional, courteous service. As important as that is, it’s just not enough to really connect with customers and make them feel that we make that extra effort just for them, because they really are very important to us. When customers get that feeling from doing business with us, they want to come back and deal with us again so that they can feel that way again. Duration: 21 Minutes.

Visited 1,698 times
$23.00
Turning Satisfied Customers Into Repeat Customers Course

Turning Satisfied Customers Into Repeat Customers Course

This course will take approximately 20 minutes to complete. The objective of this online employment training course is to emphasize the importance of repeat customers and suggest ways to build long-lasting relationships with clients. At the end of this training session trainees will be able to describe repeat customers, identify what makes them come back, understand their importance, employ strategies that turn satisfied customers into repeat customers.

Visited 1,569 times
$23.00
How to Maintain Customer Loyalty Course

How to Maintain Customer Loyalty Course

This course will take approximately 17 minutes to complete. The objective of this online training course is to help customer service representatives understand the importance of customer loyalty and discover ways that they can promote it. At the end of this training session trainees will be able to recognize the value of loyal customers, understand how to build and maintain loyalty, identify and meet customer expectations, and provide superior service that generates loyalty.

Visited 1,909 times
$23.00
Connecting with Customers Course

Connecting with Customers Course

This course will take approximately 21 minutes to complete. The objective of this online employment training course is to focus on how to connect with customers. At the end of the training session employees will be able to understand the importance of connecting with customers, identify effective methods for making good connections, and communicate well to ensure successful connection with customers.

Visited 1,510 times
$23.00
The Power of Listening Course

The Power of Listening Course

This course will take approximately 21 minutes to complete. The objective of this online training course is to give representatives the basic skills they need to become good listeners. At the end of this training session trainees will be able to understand the benefits of active listening, identify feelings, attitudes, and unspoken needs underlying customers’ words, overcome listening obstacles, and use listening skills to meet and exceed customer expectations.

Visited 1,564 times
$23.00
Handling Customer Complaints Course

Handling Customer Complaints Course

This course will take approximately 20 minutes to complete. Effective complaint handling is one of the most important aspects of providing excellent service. The objective of this online training course is to help trainees handle customer complaints successfully. At the end of this training session trainees will be able to view customer complaints as opportunities and identify problems that prompt complaints.

Visited 1,422 times
$23.00
Conflict Resolution for Employees Course

Conflict Resolution for Employees Course

This course will take approximately 24 minutes to complete. Whether it’s at work, at home, with friends or neighbors, disagreements between people happen. When they do, you need to be able to manage and resolve conflicts successfully to achieve the best outcome for you and for those with whom you are in conflict. During this session we’re going to show you some basic conflict resolution skills and techniques you can use to manage the conflicts in your workplace more effectively.

Visited 1,489 times
$23.00
Customer Service Skills - How We Can All Improve Course

Customer Service Skills - How We Can All Improve Course

This course will take approximately 23 minutes to complete. The main objective of this session is to suggest ways we can all help improve the service we provide to our customers. By the time this session is over, you should be able to recognize that we all have customers and share responsibility for customer satisfaction, understand what customers expect from you, handle customers’ problems effectively, and help improve overall customer satisfaction.

Visited 1,381 times
$23.00
Maintaining A Positive Attitude Course

Maintaining A Positive Attitude Course

This course will take approximately 19 minutes to complete. The main objective of this online training course is to suggest ways representatives can maintain a positive attitude to improve the customer experience. At the end of this training session trainees will be able to recognize the value of a positive attitude, understand how to maintain a positive attitude, cooperate with co-workers to create positive experiences for customers, and demonstrate a positive attitude every day on the job.

Visited 2,295 times
$23.00