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  • Category: Business
  • Author: SilkWeb Consulting & Development LLC
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Effective Meetings Course

Effective Meetings Course

Effective meetings are indispensable vehicles for action and performance on different organizational levels. This course reviews various types of meetings and analyzes the conditions that must be fulfilled to ensure their effectiveness. Pay close attention, as your role, as a meeting participant, is key for having effective meetings!

Visited 1,396 times
$12.00
Group Dynamics Course

Group Dynamics Course

Group performance has a substantial impact on goal accomplishments and employee satisfaction. This course reviews the role of groups within an organization and the various factors that influence the functioning of a group. The overview will help you to evaluate the performance of groups and teams that you are a member of!

Visited 1,382 times
$12.00
Generations in the Workplace Course

Generations in the Workplace Course

This course examines the differences between Baby Boomers, Gen Xers and the new Millenials (Gen Y(Why?) in the workplace. The generational influences of each group are examined as well as the cultural impact on the workplace. Methods for closing the generational gap are discussed as well as techniques for effective intergenerational teams.

Visited 1,312 times
$12.00
Effective Complaint Handling Course

Effective Complaint Handling Course

Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional and positive manner. This course describes how to properly support an irrational customer, handle emotional and rambling customers, and how to best resolve customer complaints.

Visited 1,354 times
$12.00
360 Degree Feedback Course

360 Degree Feedback Course

360 Degree Feedback covers how organizations use 360 degree feedback, the benefits of using 360 degree feedback, and the different methods for collecting 360 degree feedback. This course also covers the type of information provided in 360 degree feedback, and provides information that will help you determine whether your organization is ready for 360 Degree Feedback and the common reasons why 360 Degree Feedback Programs fail.

Visited 1,484 times
$12.00
The Excellent Organization Course

The Excellent Organization Course

Excellence is defined as outstanding practice in managing the organization and achieving results, based on fundamental concepts of results, customer focus, leadership, people development, innovation and improvement, and public responsibility. This course discusses the key business drivers that need to be operating at the highest possible levels of efficiency within the organization so that excellence becomes a way of operating the business.

Visited 1,284 times
$12.00
Project Management Course

Project Management Course

Project management helps organizations keep competitive in an era of constant change. This course reviews project management processes, project and team cycles, and evaluation and improvement techniques. The goal is to orientate both staff and managers to the functions and tools needed for successful project management.

Visited 1,382 times
$12.00
Personal Productivity Course

Personal Productivity Course

Ownership of Personal Productivity lies primarily with the individual. The team and the organization have a responsibility to ensure that the relevant resources are in place to allow people to be productive. The problem faced in the workplace is not coming up with ideas or setting objectives - but in being able to convert plans into results. By looking at personal productivity in terms of utilizing a key resource, the conversion of plans into reality is significantly enhanced.

Visited 1,279 times
$12.00