This 17 minute Free Sample of ERS's training, Win More Government Work and Spend Less Money Doing It! will give you a feel for the critical concepts we explore in the complete training. Fully automated and narrated, you can play this sample at your convenience.
This video of about an hour is a webinar from August 2008 on the insights and high business value from using the Strategy Dynamics approach to analysing strategic issues and situations. If you are not familiar with this, you should visit www.strategydynamics.com first.
About: Wealth Dynamics is a system that helps entrepreneurs find their flow. By accessing and learning the information contained in this course, will allow you to understand your path of least resistance to wealth Who is this for? Entrepreneurs Business owners People wanting to levergae their skills, talents and time People wanting to create wealth What will I learn? The wealth equation The 8 ways to wealth The seven levels of truth of Wealth Dynamics How to connect with a global network of entrepreneurs making a difference in the world How to find out your very own path to wealth How to access more resources to help you on your journey to wealth Enjoy! I look forward to your comments in the Forum, and/or meeting you in the social networking spaces outlined in this course.
This short slide presentation explains the outline of the summary course in Strategy Dynamics, starting with the free introduction to strategy, followed by the three main parts of the course.
Are you tired of having so many meetings in a day, that you have no time in the work day to complete your job role assignments? In this module you will learn the five step process to hosting and mediating effective meetings.
Get awesome Jobs, Promotions and Pay hikes like an MBA. Begin with Free Yellow Belt Certification Now! What do people who often get promotions and adorable pay hikes year after year do differently? You don’t need to add multiple academic degrees for that. Pay rise is within your reach. All you need is to know this silly logic. In today’s challenging economic environment, every organization in the private sector, government and non-profit is constantly being challenged to evolve and become fit for the future. If they don’t, they perish. It’s like Darwin’s theory of evolution for organizations. So they back employees who can ‘challenge’ and ‘change’ their business processes, products & services to become ‘Future Fit”. Moreover who in today's world wants to keep doing what they are already doing. To become future fit, Lean Six Sigma is a proven formula being used by most successful organizations such as GE, Ford, Bank of America, Amazon, Boeing, Dell, Motorola, 3M, US Army, US Marine Corps, Caterpillar, National Kidney Foundation, etc., Imagine yourself with the right Lean Six Sigma knowledge & certification; you can bring about desperately needed improvements to your organization’s business processes. Remember, organizations hire you for your qualifications and past experience, but they will reward you only when you directly contribute to their strategic goals. You will get promotions and pay hikes, year after year, surpassing all qualification barriers. You don’t have to shred your core strengths and become a Lean Six Sigma professional. Lean Six Sigma supplements core strengths that you already have. So, it’s like a ‘booster’. So whatever be your industry, if you take this course, your managers will want to recognize and promote you! There are many Lean Six Sigma Certification courses, but you first need to know what is relevant to you. You should learn practical tips that can be readily applied not mere academic stuff that you will find in any book. Most courses view Lean Six Sigma as a ‘Quality Management Training’. However, the real power of Lean Six Sigma is in transforming businesses, and not mere ‘quality improvements’! This course is specifically designed for professionals like you, who want to fast track your career. How is this course different from others? I have experienced fast track growth in my 17 years long career, starting off as a trainee in an automotive firm to a senior vice president in bank within 10 years, without an MBA. I attribute this success to my Lean Six Sigma knowledge. It has also given me the ability to seamlessly move across industries. Through a series of courses (starting with this one), I’m going to share my knowledge of Lean Six Sigma and some tips that can help you to achieve similar fast track growth. I’m not just sharing academic information, but instead my tacit knowledge that can help fuel your career, because this world needs professionals who can challenge the status quo and change it ... not just manage stuff! What am I going to get from this course? Over 14 lectures and 1 hour of content! Practical tips on how to use Lean Six Sigma to transform your business and so fuel your career Take the first step; get your Yellow Belt Certification FREE by registering for this course! Get clarity on what type of Lean Six Sigma Certifications (Green Belt, Black Belt, Master Black Belt) should you acquire What is the target audience? Well, anyone can take this course, but it is ideal for those who want to walk home with a fatter pay check, recognition and larger roles. It does not work by pleasing bosses, but instead, by challenging and transforming business processes. Industry and domains don’t matter at all. There are no limitations on experience or industry domain with this course.
The role of reception and office administration in the modern organisation is expanding. As well as performing general duties, Receptionists and Administrators are increasingly expected to undertake a wider range of other tasks to better support the organisation. Not only that, organisations today are operating under much greater stress, with more expected of fewer staff. This means that job roles are expanding and there is “less time” making highly honed time & priority management skills a necessity. On reception, just the first few minutes of interaction with a customer or visitor, the tone is set for the company. As a matter of fact, the modern receptionist serves as a crucial central coordination point for the organisation and their contacts with clients, suppliers and customers.
Customer service training are an integral element of any organisation. It is vital that your front line staff are trained in effective customer service techniques. Customer service and service techniques are vital for customer retention, sales, brand protection and many more important factors.
Sales is vital for a business to succeed and therefore sales training for your teams can ensure your future growth. Sales techniques can have a bad image with non-sales people, therefore, these sales courses will help develop your team’s sales skills in a non-threatening and service-based way.
Your role as a service professional can be daunting. You are the first line of contact, who can also become the first to be attacked. Many of us have had to deal with angry or upset customers at some point, and they can indeed be difficult. Knowing what to say and how to stay calm and professional will go a long way to protect your business and brand image.
One of the most common ways our customers interface with employees is through the telephone. Therefore, having an understanding of telephone etiquette will make a large difference to your customers and your profits. Your reputation for service depends on how well your staff handle incoming and outgoing calls. 87% of the message your customers receive on the telephone is through the tonality of the voice they hear. Only 13% of the message they hear are the words used. Our “Telephone Etiquette” training helps your employees to develop and master the techniques that will enhance your company’s image.
Management is about exercising good judgement, meeting strategic objectives, and creating an excellent environment for employee success. How can you stand out from the rest of the managers in your organization? Managers who are able to solve problems, handle crisis situations, initiate and implement change, negotiate viable outcomes, and apply critical thinking to day to day issues are rare and highly regarded. This series of courses introduces the participant to the theories, strategies and techniques in these areas. Participants will be able to approach change and crisis management with a set of critical thinking skills that will allow them to solve problems in an creative and calm manner negotiating outcomes that will satisfy everyone involved.
Creating the conditions for employee success requires thought and understanding of what makes the employee tick. In this series of courses participants will explore the concepts of coaching and mentoring for success. Exploring employee motivation, performance management strategies and how to deliver effective critical comment are key components to how effective a manager is when working with employees. This is particularly true in a team-oriented environment, so the course series addresses this critical component as well. Participants learn the theory, the strategies and the techniques for effective coaching and mentoring. Detailed examination of employee motivation, performance management and constructive criticism assist the participant to master the coaching and mentoring interface both individually and in the team.
With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. Your participants will be able to use strategies for removing barriers and stereotypes, and to encourage diversity in the workplace and even through their community. The Workplace Diversity workshop will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength. Workshop Objectives: Explain the definition, terms and history of diversity Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination Understand and respond to personal complaints, and develop a support system to manage the resolution process List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
In the past few decades, organizations have discovered something incredible: the principles that have been used to create enormous successes in large projects can be applied to projects of any size to create amazing success. As a result, many employees are expected to understand project management techniques and how to apply them to projects of any size. The Project Management workshop will give participants an overview of the entire project management process, as well as key project management tools that they can use every day. Working with project planning documents, such as needs assessments, risk management plan, and a communication plan will provide benefits throughout your organization. Workshop Objectives: Define projects, project management, and project managers Identify the five process groups and nine knowledge areas as defined by the PMI Describe the triple constraint Perform a project needs assessment and write goals, requirements, and deliverables Create key project documents. Build a project schedule by estimating time, costs, and resources Understand and use the work breakdown structure Create project planning documents, such as a schedule, risk management plan, and communication plan Use planning tools, including the Gantt chart, network diagram, and RACI chart Establish and use baselines Monitor and maintain the project Perform basic management tasks, including leading status meetings and ensuring all documents are complete at the end of the project
Workplace harassment is illegal and destructive to any organization. It is important to treat everyone in the workplace with respect and dignity. Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Workplace harassment training is essential to the welfare of all businesses and their employees. In order to prevent Workplace Violence, it is essential that managers and employees are able to identify individuals who could become violent and understand how to diffuse dangerous situations. This workshop will help participants to identify and address violence in the workplace, as well as giving them the tools to develop their own Workplace Harassment Policy. Workshop Objectives: Define workplace harassment. Understand bullies and how to avoid hiring them. Create a risk assessment and understand how to handle violence. Recognize social and business responsibility. Develop relevant policies and procedures. Learn how to investigate complaints.
Harassment can be based on a variety of factors that differ from the one doing the harassment, such as race, sex, and disability. Experiencing uncomfortable situations in the workplace may be more than an offense against an individual. It can be a crime committed against the law, which is why this topic has become a very important for every organization. The Workplace Harassment workshop will help give participants the tools necessary to recognize harassment in the workplace as well understand rights and responsibilities under the law, with regard to safety in the workplace. Through this workshop participants will recognize that it is necessary for everyone to help create programs that teach employees to identify harassment and exercise anti-harassment policies. Workshop Objectives: Identify the words and actions that constitute harassment. Understand what the law says about harassment. Implement anti-harassment policies. Educate employees and develop anti-harassment policies. Discuss employer and employee’s rights and responsibilities. Address accusations of harassment. Apply proper mediation procedures. Deal with the aftermath of harassment.
The cloud has become a vital component for business as technology becomes embedded in modern life. Every leader needs to understand the cloud and how it operates as well as the potential dangers and pitfalls associated with cloud computing. Knowledgeable monitoring and maintenance can be the difference between the success and failure of the technology’s use. With our “The Cloud and Business” workshop, participants will discover the specifics of how the cloud can be a successful business tool. Workshop Objectives: Understand what the cloud is Recognize risks and benefits Communicate effectively Employ business processes Monitor performance
Working in a home office requires a unique set of skills. Teleworkers or virtual employees have additional challenges created by not being in a centralized office. Communication issues alone make it a challenging job, and recognizing these challenges will help your participants become great teleworkers. Through Telework And Telecommuting your employees will see a great improvement in their performance and well-being. Being a teleworker does have the advantages of flexible schedules, no commute, and saving the company money. Participants will establish the additional skills needed to be successful in their work from home environment. Workshop Objectives: Know the skills required for working outside the office Learn keys to proper self-management Learn ways to manage time efficiently Know different methods of organization and planning Identify various forms of communication and their proper use Address and resolve challenges that teleworkers can face
Supply Chain Management improves the coordination and relationship between Suppliers, Producers, and Customers. It must be kept at a high level of organization to be successful in today's global economy. Goods and services are now pieced together from all over the world, and this process can be hectic and complicated if not managed correctly. With Supply Chain Management your company and employees will be on target to lower costs, improving efficiency, and increase customer satisfaction. This course will provide your employees with the understanding of how Supply Chain Management can improve and help almost any type of business. Workshop Objectives: Take a look at inventory management Study supply chain groups Review tracking and monitoring methods Examine supply chain event management Comprehend the flows of supply chain management and data warehouses Understand the levels of supply chain management and their effects Identify how supply chain management relates to: Customer satisfaction, Improving performance, Lowering costs, and Product development