Your browser is not supported. Please download Mozilla Firefox or Google Chrome browser.

coggno-logo2
Items in Cart: 0 items
Cart Total
Checkout
Filters Applied
  • Category: Business
  • Tag: Customer
Reset All
Identifying Customers' Needs Course

Identifying Customers' Needs Course

This course will take approximately 20 minutes to complete. The objective of this online employment training course is help trainees identify and meet customers’ needs, an important step in creating loyal customers. At the end of this training session trainees will be able to recognize the importance of correctly identifying customers’ needs, ask the right questions to accurately identify needs, identify and take advantage of cross-selling opportunities, and present products, services, and solutions that meet customers’ needs.

Visited 583 times
$23.00
How to Maintain Customer Loyalty Course

How to Maintain Customer Loyalty Course

This course will take approximately 17 minutes to complete. The objective of this online training course is to help customer service representatives understand the importance of customer loyalty and discover ways that they can promote it. At the end of this training session trainees will be able to recognize the value of loyal customers, understand how to build and maintain loyalty, identify and meet customer expectations, and provide superior service that generates loyalty.

Visited 1,923 times
$23.00
Handling Customer Complaints Course

Handling Customer Complaints Course

This course will take approximately 20 minutes to complete. Effective complaint handling is one of the most important aspects of providing excellent service. The objective of this online training course is to help trainees handle customer complaints successfully. At the end of this training session trainees will be able to view customer complaints as opportunities and identify problems that prompt complaints.

Visited 1,436 times
$23.00
Effective Complaint Handling Course

Effective Complaint Handling Course

Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional and positive manner. This course describes how to properly support an irrational customer, handle emotional and rambling customers, and how to best resolve customer complaints.

Visited 1,372 times
$12.00