Management is about exercising good judgement, meeting strategic objectives, and creating an excellent environment for employee success. How can you stand out from the rest of the managers in your organization? Managers who are able to solve problems, handle crisis situations, initiate and implement change, negotiate viable outcomes, and apply critical thinking to day to day issues are rare and highly regarded. This series of courses introduces the participant to the theories, strategies and techniques in these areas. Participants will be able to approach change and crisis management with a set of critical thinking skills that will allow them to solve problems in an creative and calm manner negotiating outcomes that will satisfy everyone involved.
Creating the conditions for employee success requires thought and understanding of what makes the employee tick. In this series of courses participants will explore the concepts of coaching and mentoring for success. Exploring employee motivation, performance management strategies and how to deliver effective critical comment are key components to how effective a manager is when working with employees. This is particularly true in a team-oriented environment, so the course series addresses this critical component as well. Participants learn the theory, the strategies and the techniques for effective coaching and mentoring. Detailed examination of employee motivation, performance management and constructive criticism assist the participant to master the coaching and mentoring interface both individually and in the team.
There were an estimated one billion virtual workers in 2012, and the number continues climbing and will do so well into the future. With a global workforce you are provided with a cost effective and talented pool of employees to draw from. With a virtual team you are given a Follow the Sun production environment. With a virtual team you have the normal issues of a localized team, with the additional challenges of distance and cultural differences. Virtual Team Building and Management will give participants the knowledge to work with these challenges and succeed in a growing global workforce. Workshop Objectives: Know the keys to establishing a virtual team Learn how to hold effective meetings and group sessions Learn effective ways to communicate with team members Use tools to build trust and confidence among employees Know how to handle poor performing employees Know how to manage a virtual team during any project
For most of us, teamwork is a part of everyday life. Whether it's at home, in the community, or at work, we are often expected to be a functional part of a performing team. Having a strong team will benefit any organization and will lead to more successes than not. The Teamwork And Team Building workshop will encourage participants to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Participants will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member. Workshop Objectives: Describe the concept of a team, and its factors for success Explain the four phases of the Tuckman team development model and define their characteristics List the three types of teams Describe actions to take as a leader – and as a follower for each of the four phases (Forming, Storming, Norming and Performing) Discuss the uses, benefits and disadvantages of various team-building activities Describe several team-building activities that you can use, and in what settings Follow strategies for setting and leading team meetings Detail problem-solving strategies using the Six Thinking Hats model -- and one consensus-building approach to solving team problems List actions to do -- and those to avoid -- when encouraging teamwork
Team building is an important part of the work experience. It is not only applicable to your work life, but also transfers over to your personal and social life. When working with a team, it is important to fully engage yourself. One should take the time and proper steps, to become the best team member they can be. With our Team Building for Managers workshop, participants will learn how important team building is and how beneficial it can be. Through this workshop, participants will gain a new perspective on teamwork, and become a valuable member to any team they are placed in. Follow the information in this workshop and create a positive atmosphere within your company with the use of teams. Workshop Objectives: Discuss the benefits of team work Understand the importance of intentionally fostering teamwork Determine strategies your organization can take to build teams Understand the benefits of games and social activities in building a team Apply the principles of team building to your own organization
Teams are unavoidable in any business. The key to successful team building is addressing the importance of chemistry between team members. It is not enough to have a group of people work on a project; people have to connect and balance each others’ strengths. By staying aware of the chemistry as you build the group, you will increase the chance of avoiding pitfalls and developing a sense of unity. With our “Team Building through Chemistry” workshop, participants will discover the specifics of how building a team through chemistry will lead to success. Workshop Objectives: Understand the team development model Identify team chemistry Create vision and goals Appreciate diversity Manage conflict
Social Learning is an effective way to train your employees through modeling positive behaviors. It is a great way to promote cohesion and involvement as it builds a culture of learning. Participants will learn the best way to conduct role plays, share best practices, and provide constant and immediate feedback. With our Social Learning course participants will be creating learning communities that benefit every aspect of your organization. They will learn new behaviors through observation and modeling and be instilled with a passion for learning. Workshop Objectives: Define and use social learning. Identify social learning tools. Manipulate group dynamics and culture. Craft and lead role play scenarios. Practice being a role model. Understand modeling and observation.
Onboarding new employees is a secure investment that will assist newly hired employees in developing their skills, knowledge, and value within the company. It will help match the technically skilled Millennial workforce with new and emerging needs of your company, which gives your company an advantage within the market. Millennial Onboarding is a specialized type of employee onboarding. With Millennials we are seeing a need to tweak the onboarding process to better suit the needs of the company and new hires. It will increase productivity and produce a happier and more skilled workforce. The new hire phase is a critical time for the employee and company and having a structured set of procedures will make this time run smoother and produce a greater chance of success. Workshop Objectives: Define onboarding Discuss the characteristics of Millennials Create an onboarding process for Millennials Develop action plans for working with Millennials Learn from introspection
In this workshop, participants will get knowledge they need to manage effectively their image and value by forming solid networks through strategic communication planning. Effective networking is essential for day-to-day business or for those times when you are actively pursuing job opportunities. This workshop is designed to provide practical and hands-on tools that will give your participants a skillset in dealing with the media and the public. Media and Public Relations is the most successful method of communicating your value to those around you. Furthermore, good networking skills enable you to tap into those relationships you already have and increase the scope of your network. The larger the scope the more people knows you and offers you opportunities. Workshop Objectives: Network for success Manage “Meet and Great” opportunities Dress for success Write effectively Set goals Manage media relations Plan issue and crisis communication Use social media Deliver effective employee communication
High Performance Teams (Remote Workforce) are organizations, teams or groups working in a virtual environment that are focused on achieving the same goals. Bringing team members together through a virtual environment can be a challenge task. This workshop identifies these challenges and helps your participants push through to success. With our High Performance Teams (Remote Workforce) workshop, participants will begin to see how important it is to develop a core set of high performance skills, while working remotely. By knowing and managing the way people interact in a remote environment, you will be setting up your high performance teams to accomplish any task. Workshop Objectives: Define high performance teams. Define remote workforce. Understand the characteristics of a high performance team. Understand how to create teamwork. Understand the importance of communication. Understand how to train your high performance team of remote employees. Learn how to manage a high performance team. Learn the techniques of an effective team meeting.
High Performance Teams (Non-remote Workers) are organizations, teams or groups working inside an office environment that are focused on achieving the same goals. With our High Performance Teams (Non -remote Workers) workshop, participants will begin to see how important it is to develop a core set of high performance skills while working in an office locale. By knowing and managing the way people interact in an office setting, you will be positioning your high performance teams for great success! Workshop Objectives: Understand the benefits of high performance teams Address challenges Conduct effective meetings Be able to see the big picture Work collaboratively Adequately praise team members
A healthy employee is a happy and productive employee, and that is a goal for every organization. Through our Health and Wellness at Work program your participants will experience the benefits of a healthier lifestyle and workplace. Our Health and Wellness at Work course will be instrumental in creating a “Culture of Wellness” within your organization. Participants will touch on common issues such as smoking cessation, nutrition & weight loss, and preventative care. Health and Wellness is the responsibility of everyone in an organization so take the positive step and create a program at your organization. Workshop Objectives: Assess Health and Wellness Program Needs Plan a Health and Wellness Program Implement a Health and Wellness Program Maintain a Health and Wellness Program
While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least. The Generation Gaps workshop will help participants understand the various generations present at work, and understand what motivates them and dealing with them on a daily basis. Both the young and older worker will have many ideas to offer, which will help the organization thrive in the marketplace. Learning how to deal with the Generation Gaps at work will help you become a better manager or co-worker. Workshop Objectives: History behind generation gaps What are traditionalists What are baby boomers What are Generation Xers What are Generation Yers Differences between each type of generation Finding common ground among the generations Conflict management Leveraging the benefits of generation gaps at work
Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making process. Creating a comfortable environment through better facilitation will give your participants a better understanding of what a good facilitator can do to improve any meeting or gathering. The Facilitation Skills workshop can help any organization make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have your participants on the road to becoming great facilitators themselves. Workshop Objectives: Define facilitation and identify its purpose and benefits. Clarify the role and focus of a facilitator. Differentiate between process and content in the context of a group discussion. Provide tips in choosing and preparing for facilitation. Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming and performing. Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution. Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups. Define what interventions are, when they are appropriate and how to implement them.
Would you to be your own boss? Have you ever dreamed of starting your own business? Don’t know what to do about your great business idea? If you have ever thought about these situations then you need our entrepreneurship workshop. Let our Entrepreneurship workshop help you achieve your dreams. Being an entrepreneur can be full of risks. These risks are minimized through drafting a business plan, knowing your competition, and successful marketing. All these and more can be found in our Entrepreneurship workshop. Workshop Objectives: Understand how to start a business Develop a business plan Get financing for your business Hire and train employees Run your business Grow your business
Recognizing employees through various recognition programs is a fantastic investment. Being appreciated is a basic human feeling and reaps great rewards. Praise and recognition are essential to an outstanding workplace and its employees. Through our Employee Recognition workshop participants will recognize the value of implementing even the smallest of plans. The cost of employee recognition is very minimal in relation to the benefits that will be experienced. Employee recognition programs have been shown to increase productivity, employee loyalty, and increased safety. Workshop Objectives: Assess the type of Employee Recognition Program(s) your company needs Train leadership to recognize their employees Know when and where recognition is needed Construct a culture of recognition Maintain an effective Employee Recognition Program
Employee Onboarding is an important and vital part of any companies hiring procedure. Hiring, training, and bringing new employees on board cost a lot of money and are major investments. Onboarding is a secure investment that will assist newly hired employees in developing and keeping their skills, knowledge, and value within the company. It will stop highly skilled workers from being lured to a competitor, which makes your company stronger within the market. Through Employee Onboarding you will find it lowers costs related to employee turnover. It will increase productivity and produce a happier and more skilled workforce. The new hire phase is a critical time for the employee and company and having a structured set of procedures will make this time run smoother and produce a greater chance of success. Workshop Objectives: Define onboarding. Understanding the benefits and purpose of onboarding. Recognize how to prepare for an onboarding program. Identify ways to engage and follow up with employees. Create expectations. Discover the importance of resiliency and flexibility.
Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop your participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way. Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers. Workshop Objectives: Understand when feedback should take place Learn how to prepare and plan to deliver constructive criticism Determine the appropriate atmosphere in which it should take place Identify the proper steps to be taken during the session Know how emotions and certain actions can negatively impact the effects of the session Recognize the importance of setting goals and the method used to set them Uncover the best techniques for following up with the employee after the session
You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?. The Coaching And Mentoring focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting Workshop Objectives: Define coaching, mentoring and the GROW model. Identify and set appropriate goals using the SMART technique of goal setting. Identify the steps necessary in defining the current state or reality of your employee’s situation. Identify the steps in developing a finalized plan or wrapping it up and getting your employee motivated to accomplish those plans. Identify the benefits of building and fostering trust with your employee. Identify the steps in giving effective feedback while maintaining trust. Identify and overcoming common obstacles. Identify when the coaching is at an end and transitioning your employee to other growth opportunities. Identify the difference between mentoring and coaching.
Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and your participants will gain some valuable skills through this workshop. The Change Management workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change. Workshop Objectives: List the steps necessary for preparing a change strategy and building support for the change Describe the WIFM – the individual motivators for change Use needed components to develop a change management and communications plans, and to list implementation strategies Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies Use strategies for aligning people with a change, appealing to emotions and facts Describe the importance of resiliency and flexibility in the context of change