Management is about exercising good judgement, meeting strategic objectives, and creating an excellent environment for employee success. How can you stand out from the rest of the managers in your organization? Managers who are able to solve problems, handle crisis situations, initiate and implement change, negotiate viable outcomes, and apply critical thinking to day to day issues are rare and highly regarded. This series of courses introduces the participant to the theories, strategies and techniques in these areas. Participants will be able to approach change and crisis management with a set of critical thinking skills that will allow them to solve problems in an creative and calm manner negotiating outcomes that will satisfy everyone involved.
Creating the conditions for employee success requires thought and understanding of what makes the employee tick. In this series of courses participants will explore the concepts of coaching and mentoring for success. Exploring employee motivation, performance management strategies and how to deliver effective critical comment are key components to how effective a manager is when working with employees. This is particularly true in a team-oriented environment, so the course series addresses this critical component as well. Participants learn the theory, the strategies and the techniques for effective coaching and mentoring. Detailed examination of employee motivation, performance management and constructive criticism assist the participant to master the coaching and mentoring interface both individually and in the team.
With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. Your participants will be able to use strategies for removing barriers and stereotypes, and to encourage diversity in the workplace and even through their community. The Workplace Diversity workshop will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength. Workshop Objectives: Explain the definition, terms and history of diversity Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination Understand and respond to personal complaints, and develop a support system to manage the resolution process List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action
In the past few decades, organizations have discovered something incredible: the principles that have been used to create enormous successes in large projects can be applied to projects of any size to create amazing success. As a result, many employees are expected to understand project management techniques and how to apply them to projects of any size. The Project Management workshop will give participants an overview of the entire project management process, as well as key project management tools that they can use every day. Working with project planning documents, such as needs assessments, risk management plan, and a communication plan will provide benefits throughout your organization. Workshop Objectives: Define projects, project management, and project managers Identify the five process groups and nine knowledge areas as defined by the PMI Describe the triple constraint Perform a project needs assessment and write goals, requirements, and deliverables Create key project documents. Build a project schedule by estimating time, costs, and resources Understand and use the work breakdown structure Create project planning documents, such as a schedule, risk management plan, and communication plan Use planning tools, including the Gantt chart, network diagram, and RACI chart Establish and use baselines Monitor and maintain the project Perform basic management tasks, including leading status meetings and ensuring all documents are complete at the end of the project
Workplace harassment is illegal and destructive to any organization. It is important to treat everyone in the workplace with respect and dignity. Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Workplace harassment training is essential to the welfare of all businesses and their employees. In order to prevent Workplace Violence, it is essential that managers and employees are able to identify individuals who could become violent and understand how to diffuse dangerous situations. This workshop will help participants to identify and address violence in the workplace, as well as giving them the tools to develop their own Workplace Harassment Policy. Workshop Objectives: Define workplace harassment. Understand bullies and how to avoid hiring them. Create a risk assessment and understand how to handle violence. Recognize social and business responsibility. Develop relevant policies and procedures. Learn how to investigate complaints.
Harassment can be based on a variety of factors that differ from the one doing the harassment, such as race, sex, and disability. Experiencing uncomfortable situations in the workplace may be more than an offense against an individual. It can be a crime committed against the law, which is why this topic has become a very important for every organization. The Workplace Harassment workshop will help give participants the tools necessary to recognize harassment in the workplace as well understand rights and responsibilities under the law, with regard to safety in the workplace. Through this workshop participants will recognize that it is necessary for everyone to help create programs that teach employees to identify harassment and exercise anti-harassment policies. Workshop Objectives: Identify the words and actions that constitute harassment. Understand what the law says about harassment. Implement anti-harassment policies. Educate employees and develop anti-harassment policies. Discuss employer and employee’s rights and responsibilities. Address accusations of harassment. Apply proper mediation procedures. Deal with the aftermath of harassment.
The cloud has become a vital component for business as technology becomes embedded in modern life. Every leader needs to understand the cloud and how it operates as well as the potential dangers and pitfalls associated with cloud computing. Knowledgeable monitoring and maintenance can be the difference between the success and failure of the technology’s use. With our “The Cloud and Business” workshop, participants will discover the specifics of how the cloud can be a successful business tool. Workshop Objectives: Understand what the cloud is Recognize risks and benefits Communicate effectively Employ business processes Monitor performance
Working in a home office requires a unique set of skills. Teleworkers or virtual employees have additional challenges created by not being in a centralized office. Communication issues alone make it a challenging job, and recognizing these challenges will help your participants become great teleworkers. Through Telework And Telecommuting your employees will see a great improvement in their performance and well-being. Being a teleworker does have the advantages of flexible schedules, no commute, and saving the company money. Participants will establish the additional skills needed to be successful in their work from home environment. Workshop Objectives: Know the skills required for working outside the office Learn keys to proper self-management Learn ways to manage time efficiently Know different methods of organization and planning Identify various forms of communication and their proper use Address and resolve challenges that teleworkers can face
Supply Chain Management improves the coordination and relationship between Suppliers, Producers, and Customers. It must be kept at a high level of organization to be successful in today's global economy. Goods and services are now pieced together from all over the world, and this process can be hectic and complicated if not managed correctly. With Supply Chain Management your company and employees will be on target to lower costs, improving efficiency, and increase customer satisfaction. This course will provide your employees with the understanding of how Supply Chain Management can improve and help almost any type of business. Workshop Objectives: Take a look at inventory management Study supply chain groups Review tracking and monitoring methods Examine supply chain event management Comprehend the flows of supply chain management and data warehouses Understand the levels of supply chain management and their effects Identify how supply chain management relates to: Customer satisfaction, Improving performance, Lowering costs, and Product development
A good proposal doesn't just outline what product or service you would like to create or deliver. It does so in such a way that the reader feels it is the only logical choice. Your participants will explore the proposal writing process including the most common types of proposals. The Proposal Writing workshop will take participants through each step of the proposal writing process, from understanding why they are writing a proposal; to gathering information; to writing and proofreading; through to creating the final, professional product. Workshop Objectives: Identify the purpose of a proposal Identify different types of proposals Identify and perform the steps in the proposal writing process Perform a needs analysis and write a goal statement Prepare a proposal outline Improve their writing skills with a variety of techniques Use appropriate resources and ghosting to build a strong case Add illustrations to their proposal Proofread and edit their proposal Add the finishing touches to create a professional-looking final product
Six Sigma is a data-driven approach for eliminating defects and waste in any business process. You can compare Six Sigma with turning your water faucet and experiencing the flow of clean, clear water. Reliable systems are in place to purify, treat, and pressure the water through the faucet. That is what Six Sigma does to business: it treats the processes in business so that they deliver their intended result. Our Lean Process And Six Sigma workshop will provide an introduction to this way of thinking that has changed so many corporations in the world. This workshop will give participants an overview of the Six Sigma methodology, and some of the tools required to deploy Six Sigma in their own organizations. Workshop Objectives: Develop a 360 degree view of Six Sigma and how it can be implemented in any organization. Identify the fundamentals of lean manufacturing, lean enterprise, and lean principles. Describe the key dimensions of quality – product features and freedom from deficiencies Develop attributes and value according to the Kano Model Understand how products and services that have the right features and are free from deficiencies can promote customer satisfaction and attract and retain new customers. Describe what is required to regulate a process Give examples of how poor quality affects operating expenses in the areas of appraisal, inspection costs, internal failure costs, and external failure costs Using basic techniques such as DMAIC and how to identify Six Sigma Projects Use specific criteria to evaluate a project Discover root causes of a problem
Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant. Our Executive and Personal Assistants workshop will show participants what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this workshop will provide your participants with the necessary tools. Workshop Objectives: Adapt to the needs and styles of management Communicate through written, verbal, and nonverbal methods Improve time management skills Manage meetings effectively Act as a gatekeeper Use the tools of the trade effectively
Writing and communication skills have degraded with more and more people communicating through email and instant messaging. Developing writing skills is still important in the business world as is creating proper documents (such as proposals, reports, and agendas) giving you that extra edge in the workplace. The Collaborative Business Writing workshop will give participants the knowledge and skills to collaborate with others and create that important document. Participants will touch on the types of collaboration, and ways to improve them through certain tools and processes. These basic skills will provide participants with that extra benefit in the business world that a lot of people are losing. Workshop Objectives: Define collaborative business writing Know different types of collaborative writing Know how to collaborate with team members Learn methods of handling conflict in writing Build collaborative writing teams
Writing is a key method of communication for most people, and it's one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messaging. Developing writing skills is still important is the business world as creating proper documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace. The Business Writing workshop will give participants a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents. These basic skills will provide participates with that extra benefit in the business world that a lot of people are losing. Workshop Objectives: Gain better awareness of common spelling and grammar issues in business writing. Review basic concepts in sentence and paragraph construction. Know the basic structure of agendas, email messages, business letters, business proposals, and business reports. Know tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports. Know tips and techniques in writing agendas, email messages, business letters, business proposals, and business reports. Gain an overview of Request for Proposals, Projections, Executive Summaries, and Business Cases. Define proofreading and understand techniques in improving proofreading skills. Define peer review and list ways peer review can help improve business writing skills. List guidelines in printing and publishing business writing.
Numbers! Numbers! Numbers! Wherever you go, you are bound to see them. On addresses, license plates, phones, prices, and of course, money! Numbers connect us all to each other in many more ways than we might imagine. Essentially, our world revolves around numbers. Some of us enjoy dealing with numbers while others may have a fear of them, or even a phobia. For those of you who have already recognized and appreciate the impact that numbers actually have on just about everything, you deserve a cookie. Welcome to Basic Bookkeeping! Workshop Objectives: Understand basic accounting terminology. Identify the differences between the cash and accrual accounting methods. Keep track of your business by becoming familiar with accounts payable and accounts receivable. Use a journal and general ledger to document business financials. Utilize the balance sheet. Identify different types of financial statements. Uncover the reasons for and actually create a budget.
Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can't live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever. In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time. Workshop Objectives: Getting Organized Manage their time more effectively Prioritize their time so they can get it all done. Complete Special Tasks Verbal Communication Skills Non-Verbal Communication Skills Empowering Yourself Deal better with their managers Taking Care of Yourself is a priority
Records are in every organization. From purchasing reciepts to tax documents to communications, they need to be identitied and managed properly. The method of records management that a company uses should be tailored to fit the needs of the organization. There are, however, some basic concepts in most records management systems. With our “Archive and Records Management” workshop, participants will discover the basic elements of records management programs and different ways to manage records. Workshop Objectives: Define records and archives Analyze records in context Classify records Understand different systems Maintain and convert records
Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly. With our Administrative Office Procedures workshop, participants will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures are a vital connection between the company's vision and its everyday operations Workshop Objectives: Organize a binder Develop procedures Prepare checklists Understand succession planning Collect the correct tools
There were an estimated one billion virtual workers in 2012, and the number continues climbing and will do so well into the future. With a global workforce you are provided with a cost effective and talented pool of employees to draw from. With a virtual team you are given a Follow the Sun production environment. With a virtual team you have the normal issues of a localized team, with the additional challenges of distance and cultural differences. Virtual Team Building and Management will give participants the knowledge to work with these challenges and succeed in a growing global workforce. Workshop Objectives: Know the keys to establishing a virtual team Learn how to hold effective meetings and group sessions Learn effective ways to communicate with team members Use tools to build trust and confidence among employees Know how to handle poor performing employees Know how to manage a virtual team during any project
The meaning of Telephone Etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special way that you show confidence in any challenging situation. These and other events can become more easily managed with this great workshop. With our Telephone Etiquette workshop, participants will begin to see how important it is to develop better telephone communication skills. By improving how they communicate on the telephone and improve basic communication skills, participants will improve on almost every aspect of their career. Workshop Objectives: Recognize the different aspects of telephone language Properly handle inbound/outbound calls Know how to handle angry or rude callers Learn to receive and send phone messages Know different methods of employee training