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Actions & Attitudes: Providing Extraordinary Retail Service Course

Actions & Attitudes: Providing Extraordinary Retail Service Course

This retail service course follows our host through his day as he travels to a clothing store, a sporting goods store, a stereo store, a flower shop and a hardware store. During his journey, he also has telephone service experiences with his doctor and with the cable company. Both good and bad examples of retail customer service are presented as our host proceeds through his day. This course has 4 parts. PART ONE Making Your Customers Feel Welcome  Think of each customer as an invited guest  Personally welcome each visitor to your store Use a simple and natural greeting  Treat the customer like YOU would like to be treated  PART TWO Giving Your Undivided Attention  Make people feel important – like they matter to you!  Stop what you’re doing and help the customer  Nothing is more important than focusing on a customer  PART THREE Going the Extra Mile “Is there anything else I can do?”  Follow through on all your promises  Find out what you can REALLY do to help the customer  PART FOUR Showing You Appreciate Your Customer’s Business Say, “Thank you!”  Encourage your customers to tell their friends about you  Invite the customer back to the store

Visited 217 times
Self Storage Operations Manual Course

Self Storage Operations Manual Course

The Self Storage 101 Operations Manual is THE resource for the independent self storage owner/operator. Created by owner/operators, this reference tool is designed to help the owner/operator more effectively and efficiently manage his or her self storage facility. The content is simple, yet pertinent and real, full of day to day functions, sales skills, needed forms and an employee manual

Visited 289 times