This Course will take approximately 30 minutes to complete. Like everyone else in an organization, supervisors face times when difficult conversations are necessary. Though the subject matter may vary, the feelings of dread are the same, both for employees receiving the news and the supervisors who must do the dirty work. Those who go into such conversations armed with effective tips and techniques will be far more likely to solve problems than those who dread the confrontation that may be necessary. Supervisors need an understanding that: Tough conversations are called for with several types of employees, including bullies, procrastinators, saboteurs, incompetent, excuse-givers, etc. Lasting solutions are possible when specific, detailed objectives are determined in advance and appropriate counseling techniques are followed consistently. Preparation for the conversations is certainly necessary, but so is prompt follow-up and thorough documentation.
This course will take approximately 30 minutes to complete. Certainly all supervisors recognize the seriousness of workplace violence, but how is it addressed in employment laws? The subject is covered under federal law in the Occupational Safety and Health Act's General Duty Clause. Supervisors play a crucial role in preventing and dealing with violent conflict in the workplace when they're aware of the employer's responsibility under the law.