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Dealing with Stress Course

Dealing with Stress Course

This 10 minute video covers various aspects of managing stress including the body's stress response, good and bad stressors, ways to manage stress and the flight or fight response. A workbook is available for this video

Visited 110 times
$9.50
Customer Service Advanced Course

Customer Service Advanced Course

This 10 minute video covers some advanced techniques and ideas for providing excellent customer service. You will learn more about moments of truth with customers at various touch points, more on internal customer service for your organisation and customer needs and expectations. There is a workbook for this video.

Visited 147 times
$9.50
Closing the Sale Course

Closing the Sale Course

This video covers ways to improve your confidence in closing a sale. There are several types of sales closes and we discuss some of them here with examples. Learn some key techniques in being able to ask for the business and successfully close a sale. There is a workbook for this video.

Visited 69 times
$9.50
Call Control Course

Call Control Course

In this video, we explain what the benefits and best techniques are for demonstrating great telephone call control. This will help in reducing call times and unwanted additional calls. The benefits are both for you and the customer. There is a workbook for this video.

Visited 68 times
$9.50
Being a New Leader Course

Being a New Leader Course

This 10 minute video covers some core leadership basics and is a good refresher for all leaders. You will learn about leadership styles and some useful leadership tips. It also includes some tips on how you can ease into a new leadership role and how to deal with former peers. There is a workbook for this video.

Visited 145 times
$9.50
Being Resilient Course

Being Resilient Course

This is the 10 minute video module on Being resilient. You should download the workbook to use with this video. Understanding resilience and knowing how to become more resilient can really help you and your teams to excel at work and bounce back from difficult experiences. The video module looks at what resilience is and shares some key ways to develop resilience skills. There is a workbook for this video.

Visited 128 times
$9.50
Being Assertive Course

Being Assertive Course

In this 10 minute video we explain what assertiveness is and how you an be more assertive. You will learn about the difference between assertive, passive and aggressive behaviour and how to apply the principles in your role. There is a workbook for this video.

Visited 67 times
$9.50
Attitude Course

Attitude Course

This 10 minute video details how you can use your attitude to the best possible advantage. Having a positive attitude is in your control and impacts positively on all those around you. You will learn about ways to improve attitude, dealing with change and motivation factors. There is a workbook for this video.

Visited 57 times
$9.50
Abusive Customers Course

Abusive Customers Course

This 10 minute video module explains what is included in abusive behaviour from customers and ways of dealing with them. You will learn some response strategies, termination ideas and how to avoid being baited into the wrong kind of response. There is a workbook for this video.

Visited 98 times
$9.50
Award Winning Telephone Criteria PT2 Course

Award Winning Telephone Criteria PT2 Course

In part two of this course there are five criteria focused on in this module that will help give you a leading edge in telephone skills. This is particularly useful if you are in a contact center. Areas covered in both parts of this course include: call greeting, professionalism, adding value to the customer, listening skills, questioning skills, attitude, call control, knowledge of product or service, call conclusion and any sales awareness opportunities.

Visited 110 times
$9.50
Award Winning Telephone Criteria PT1 Course

Award Winning Telephone Criteria PT1 Course

In part one of this course there are five criteria focused on in this module that will help give you a leading edge in telephone skills. This is particularly useful if you are in a contact center. Areas covered in both parts of this course include: call greeting, professionalism, adding value to the customer, listening skills, questioning skills, attitude, call control, knowledge of product or service, call conclusion and any sales awareness opportunities.

Visited 147 times
$9.50
Answering the telephone Course

Answering the telephone Course

In this 10 minute video module, you will learn how to answer a telephone call professionally. We explain the standards for call greetings and key components of how to welcome callers in a professional manner including how to identify your customer properly.

Visited 147 times
$9.50
Difficult Customer Techniques Course

Difficult Customer Techniques Course

Customers have their own expectations and what service means to them. When these expectations are not met and the customer becomes displeased they may just walk away from your business.   In this 10 minute interactive video module we will look at how to effectively manage difficult customers and situations and ensure we dont lose them as a customer by looking at the following areas: New techniques and ideas on managing difficult customers. Using the Sorry, Glad, Sure technique. How close and finish conversations. 

Visited 310 times
$9.50
Customer Service Excellence Video Module Course

Customer Service Excellence Video Module Course

In this 10 minute interactive video module we will show you why customer service is fundamental in providing the best experience for your customers. In this video module we explain ways to ensure top level service is provided and tips and techniques for doing so. Use this targetted video module as a great upskilling tool or ongoing refreshers whenever and wherever they are needed.

Visited 263 times
$9.50