This course is one of the most popular on the market today and there is a reason...it's simple. By covering federal sexual harassment law with a simple, no-nonsense style, the program leaves no doubt about what sexual harassment is, the behaviors that are unacceptable and the consequences of engaging in those behaviors. The course covers: Hostile environment harassment. Quid Pro Quo Harassment. The Reasonable Person standard. Gender harassment. Same sex harassment. Social networking. Sexting and harassment via email. Prevention techniques. The effect of sexual harassment on victims. Sexual harassment by non-employees. Sexual harassment outside of the workplace. Sexual orientation harassment. Retaliation The consequences of engaging in harassment And much more. The course cover the following behaviors: Making jokes or comments about a person’s physical attributes. Gossiping or spreading rumors about sexual topics. Engaging in sexual conversations that are overheard by others. The use of demeaning or offensive names such as honey, sweetie, hottie, baby, girl, boy or hunk. Viewing or posting of sexual pictures, magazines, posters, videos or images. Viewing pornographic websites or viewing pornographic material. Inappropriate remarks or jokes about a woman’s pregnancy. Unwanted flirting or repeated requests for dates. Suggestive whistling, leering, catcalls Long stares and sexually suggestive looks Using crude or offensive language This course features a full HD video and an employee quiz.
This course takes approximately 20 minutes to complete, This sexual harassment prevention course designed specifically for managers covers every part of federal sexual harassment law in a simple, concise, no-nonsense manner that will leave no doubt about what sexual harassment is, what behaviors are unacceptable and the consequences for engaging in those behaviors. Additionally, the course covers the manager's role in preventing harassment and handling complaints. This course covers: Hostile environment sexual harassment. Quid Pro Quo Sexual Harassment. The reasonable person standard. Same sex harassment. Harassment that occurs after work hours. Harassment by non-employees. Harassment based on gender. Retaliation. Examples of behaviors that could lead to sexual harassment. Keeping decisions job-related. Avoiding compromising situations. Holding meetings with groups of employees or in public areas. Keeping office and conference room doors open during private meetings. Keeping conversations on job-related or non-personal topics. Limiting physical contact to a handshake. Taking sexual harassment seriously. Making the goal of a respectful workplace the top priority. Training and counseling sessions. The progressive discipline policy. Inspecting the workplace. Watching for the warning signs of unreported harassment. Encouraging employees to speak up. Reporting procedures. Confidentiality Documentation of incidents or complaints. Legal liability for managers.
This sexual harassment prevention course designed specifically for California managers covers both federal and California harassment law. The course takes 30 minutes to complete and has been designed to be part of a 2-hour California supervisor. This course covers: Quid Pro Quo sexual harassment Hostile environment sexual harassment Manager liability under California law Employer liability under California law The Fair Employment and Housing Act (DFEH) definition of sexual harassment. The reasonable person standard Inappropriate behaviors California harassment and retaliation policy DFEH complaint procedures DFEH Posters and Brochures Protecting yourself from harassment complaints Confidentiality Retaliation Disciplinary action Remediation Harassment by non-employees Making job-related personal decisions How managers can protect themselves from harassment? Taking harassment seriously Social media Educating employees Taking “all reasonable steps to prevent harassment from occurring” Lodging a complaint with the DFEH The consequences of engaging in harassment Preventing harassment This course contains an HD video and a quiz.
This course, produced in 2017, covers the patient bill of rights which are used for accreditation by the Joint Commission on Healthcare Accreditation and are required by the Centers for Medicare and Medicaid. Training Points: Courtesy, compassion, dignity and respect Discrimination Personal representatives The right to self determination Informed consent Advanced directives Unintended outcomes and mistakes Pain management Medical records Personal safety Right to quality care Right to emergency care Right to a detailed explaination of costs Complaint procedures Patient responsibilities And more
Do your managers know that information shared or posted on social media instantly leaves a permanent record and deleting records is almost impossible. There is great potential to violate employment laws, release confidential information or damage an organization's reputation. Just one post can destroy a career or cause a crisis in an organization. Main Training Points: Social Media posts are permanent. Checking prospective employee’s social media pages as part of the applicant screening process. The danger of managers befriending the employees they manage on social media Social Media is not private The consequences of inappropriate posts Information that should not be posted on posted media Defamation Posting negative comments, opinions, conjectures or unproven allegations Defaming co-workers, colleagues, government officials, vendors and customers. Defamation can result in liability in a defamation claim. Copyright Posting messages, articles, pictures, music or video without permission. Almost everything on the internet is copyrighted. Never post anything without getting permission first. Not posting pictures or videos of co-workers without permission. Getting permission from co-workers before using quotes, advice, messages, or any other written or verbal communication. Insider Trading Posting information that is unavailable to the public. Making sure you get permission before posting any information about your organization. The legal consequences of insider trading. Pictures and Videos Obtaining permission before posting any media captured in the workplace or at work events. The potential to divulge confidential information or trade secrets in media. Posting Confidential Information Disclosing information such as credit card numbers, passwords, private health information, social security numbers Disclosing customer or vendor names. Disclosing private information such as information about a divorce, death, or illness. Even when your post has the best intentions disclosing information is off limits. When in doubt about what can be posted, consult with a manager or your legal department. Trade Secrets Posting trade secrets about your organization’s operations, products or services. Releasing any confidential business information that gives your employer an advantage over its competitors. Harassment and Bullying All organizational policies on harassment and bullying extend to social media. Never post offensive messages, jokes, pictures or videos. Posting about race, religion, gender, disability, age, sexual orientation and family status. Dishonesty Posting false, inaccurate, or exaggerated information about your organization’s products or services. inaccurate reviews and claims about your competitors’ products and services as well. Including your name and your organization’s name when posting articles, testimonials or reviews about your products and services. Overuse Using social media for personal use during work hours. Organizational monetary losses from social media use. Limit social media use to break time. Disloyalty Posting negative or disloyal comments about your employer. Employers have the right to expect loyalty from their employees. Free speech does not protect your job. Illegal or immoral activities Posting pictures, videos or text of illegal or immoral behavior. Even after work hours, employees are a representative of their organziation. This course includes a full HD video and an employee quiz
Do your employees know that information shared or posted on social media instantly leaves a permanent record and deleting records is almost impossible. There is great potential to violate employment laws, release confidential information or damage an organization's reputation. Just one post can destroy a career or cause a crisis in an organization. Main Training Points: Social Media posts are permanent Social Media is not private The consequences of inappropriate posts Information that should not be posted on posted media Defamation Posting negative comments, opinions, conjectures or unproven allegations Defaming co-workers, colleagues, government officials, vendors and customers. Defamation can result in liability in a defamation claim. Copyright Posting messages, articles, pictures, music or video without permission. Almost everything on the internet is copyrighted. Never post anything without getting permission first. Not posting pictures or videos of co-workers without permission. Getting permission from co-workers before using quotes, advice, messages, or any other written or verbal communication. Insider Trading Posting information that is unavailable to the public. Making sure you get permission before posting any information about your organization. The legal consequences of insider trading. Pictures and Videos Obtaining permission before posting any media captured in the workplace or at work events. The potential to divulge confidential information or trade secrets in media. Posting Confidential Information Disclosing information such as credit card numbers, passwords, private health information, social security numbers Disclosing customer or vendor names. Disclosing private information such as information about a divorce, death, or illness. Even when your post has the best intentions disclosing information is off limits. When in doubt about what can be posted, consult with a manager or your legal department. Trade Secrets Posting trade secrets about your organization’s operations, products or services. Releasing any confidential business information that gives your employer an advantage over its competitors. Harassment and Bullying All organizational policies on harassment and bullying extend to social media. Never post offensive messages, jokes, pictures or videos. Posting about race, religion, gender, disability, age, sexual orientation and family status. Dishonesty Posting false, inaccurate, or exaggerated information about your organization’s products or services. inaccurate reviews and claims about your competitors’ products and services as well. Including your name and your organization’s name when posting articles, testimonials or reviews about your products and services. Overuse Using social media for personal use during work hours. Organizational monetary losses from social media use. Limit social media use to break time. Disloyalty Posting negative or disloyal comments about your employer. Employers have the right to expect loyalty from their employees. Free speech does not protect your job. Illegal or immoral activities Posting pictures, videos or text of illegal or immoral behavior. Even after work hours, employees are a representative of their organziation. This course includes a full HD video and an employee quiz
Conducting a legally defensible job interview requires preparation and discipline. Make sure your employees understand exactly what they can and cannot ask in interviews and avoid potential legal liability that could have a catastrophic impact on your organization. Questions to avoid: Race, color and national origin Gender, gender identity and sexual orientation Religion Marital status, family status and pregnancy Genetic information and medical history Age Arrests and criminal record Disability Affiliations Drug and Alcohol Abuse Height, weight, and personal appearance Military service Finances Residence This course also covers: The importance of an up-to-date job description. Determining essential and non-essential functions of the job. How to handle candidate interjections. Sticking to the script. Writing only job-related information in interviewing notes. Resumes and social media. Sticking to the script. Interview length. Overselling the position. The course includes an HD video and an employee quiz
E-mail and text messaging are convenient forms of communication that make peoples' jobs easier and more productive. However, with this convenience also comes great risk. This course covers all the legal risks of email, describes how email and text messaging work and details why they are not safe in many situations. This course covers: E-Mail is Permanent Once an email has been sent, it becomes a permanent record. It’s virtually impossible to erase an email. There is an entire industry dedicated to computer forensics Computer forensic experts can recover almost any email. Destroying a hard drive will not make you safe. Most organizations back up all electronic communication. Every email leaves an electronic trail on the way to its destination. Email is probably on the receiver’s hard drive Many organizations save a record of every text sent from their company phones indefinitely. E-Mail and Texts are not Private The Electronic Communications Privacy Act of 1986 makes any e-mail sent through an organization’s servers or devices property of that organization. Emails and text messages sent after work hours and away from the workplace are still your organization’s property if sent with devices owned by your organization. Emails can be subpoenaed with any litigation involving your employer Emails can be used in any employment action taken by your organization. Over a million employees have been fired or disciplined for the inappropriate use of email. Employees should have no expectation of privacy when it comes to email or text messages. The Never Send List Confidential information Insider Trading Viruses Copyrighted Information Contracts Trade Secrets Employer Policies Read and understand your employer’s emailing and texting policies. Many employers have specific policies related to your organization’s industry requirements. When used properly, e-mails and text messages can be powerful business tools. Make sure your employees can avoid the legal traps that email and text messaging present. This course includes a full HD video and an employee quiz
Leadership is about working with your people, not against them, and effective communication is essential to leading your team. In this retail specific program, communication techniques are presented along with examples of situations in which they may apply. This course covers: Paraphrasing Communication is as much about listening and understanding as it is about talking. When you initiate any kind of communication you must assure yourself that the other person understands what you are saying. Paraphrasing is an excellent way to verify comprehension. Follow up Follow up is essential when you are counting on others to communicate a message on your behalf. Whenever you communicate a message make sure it is delivered to the right people and that everyone understands what you meant. Performance Feedback When offering positive feedback, you should First offer congratulations to the employee on the good work. Mentioned specifics of why the work was good and discussed the positive result of the work. Thank employees for the work and encourage them for the future When offering constructive criticism: Offer congratulations and point out what was good about their work. Don’t tell them they are wrong. Offer a suggestion. Discuss what you believe the result of the suggestion will be. Thank employees for the work and give encouragement Offer to help the employee start implementing the suggestions. Getting to know your employees. Every employee is unique and the better you know each employee the better motivator you will be. Some people are sensitive to criticism while others take it well and know how to immediately incorporate suggestions. Some people embarrass easily and would rather not receive a complement in public. Some people need constant public praise in order to thrive. Spend time talking to your people one on one, it’s the best way to know how to motivate and encourage your team. Facilitating Meetings Meetings are a great way to train and motivate your people. There are two particularly effective kinds of meetings…storewide meetings and small group meetings. Storewide Meetings One of the best ways to learn is through teaching, therefore, it’s effective to delegate part of your meeting to be presented by other members of your team. By involving employees in the subject matter of the meeting they will feel more connected to the material. Managers should be prepared to follow up with each presenter before the meeting. If you delegate a task and the person you delegate to is not prepared this will reflect poorly on both of you. Follow a simple format during your storewide meeting. Introduce the meeting. Welcome your employees Thank them for being there Briefly present what will be covered. Present the subject matter with individual presentations, role play, video training or other hands-on activity. Close the meeting. This just takes a couple of minutes. You’ll need to recap what was covered and again thank everyone for their commitment and their time. Small Group Meetings One great way to provide ongoing support is through the use of small group meetings. In contrast to a storewide meeting, a small group meeting focuses on one specific subject only and it is held with just a couple of people. Small group meetings are an excellent tool to use with two or three associates who are having difficulty with topics others on your staff don’t need additional training on. Small group meetings can be scheduled informally. They can be any length from 15-30 minutes. They can be held on any topic that you think will improve your business. Consider topics such as customer service, store presentation, or recruiting. If you ever need suggestions on what topics you should cover, ask your staff. They know better than anybody what techniques and skills that would like to improve. Use the same techniques in running a small group meeting as you would when running a storewide meeting. Encourage those attending to be involved in the presentation of the material Be prepared with exactly what information you will cover and how you will present it. Conflict Resolution Even the best leaders have problems with employees. When conflicts arise with the employees you manage handle the situation calmly and effectively. Make no accusations and do not make disparaging comments. Even if the employee becomes defensive, remain calm and professional. Offer a suggestion to correct the problem. Conflicts with or between employees can turn into serious issues if they are not handled calmly and effectively from the beginning. Always stay professional and never let emotions run high. This course features a video and employee quiz.
This course on preventing Illegal insider trading is one of just a few on the market. Using clear, concise, easy-to-under language, this course thoroughly outlines the law in layman's terms that every employee will understand. Insider Trading erodes public confidence in the fairness and integrity of the markets. As a result, the SEC aggressively enforces these laws. Make sure that your organization does end up on the evening news by training your employees on this often-misunderstood crime. The course covers: What is illegal insider trading? What is legal insider trading? How the government tracks illegal activity. Every employees’ fiduciary responsibility to investors How anyone who uses privileged information (not just employees) can be charged under the law. How someone be charged for passing information even there was no personal benefit financially. How persons who fail to prevent illegal insider trading can be charged as controlling persons. Specific examples of actions and scenarios that are illegal. The consequences for violating the law. How to protect yourself from violating the law. This course includes a full HD video and employee quiz.
This HIPAA program is fully updated to the law as of 2017. Focusing on HIPAA privacy compliance, this comprehensive course covers all aspects of HIPAA privacy. Training Points: What is PHI? What are covered entities and how does HIPAA compliance affect them? How is protected health information protected? What is incidental exposure and is it illegal? What is the minimum necessary rule? What are the exceptions are there for law enforcement requests? Emergency situations When and how to disclose protected information on the telephone. Signed patient authorization The privacy notice Patient control The personal representative The privacy official and his or her responsibilities Reasonable safeguards Penalties for non-compliance And more This course includes a 25 question post quiz so that you know every employee understands the privacy standard.
This harassment prevention course covers all federal law pertaining to harassment. Delivered in a simple, concise, no-nonsense style this course leaves no doubt about what behaviors are unacceptable and the consequences for engaging in them. Fully updated in 2016, this course covers the following: The Protected Groups Hostile Environment Harassment The Reasonable Person Standard Techniques to prevent harassment Bullying Harassment via text, e-mail or social media. Gender harassment Disability harassment Sexual harassment Same Sex harassment Religious harassment Pregnancy harassment Gossiping and spreading rumors Menacing, threatening or intimidating Insensitive jokes or comments Racial slurs or epithets Excluding or isolating co-workers. Using demeaning or offensive names The consequences of harassment. Harassment by non-employees like customers Retaliation And much more. The course includes a full HD video and employee quiz.
This harassment prevention course made specifically for managers, covers the critical information managers need to know to comply with federal harassment law and prevent it in the workplace they manage. This course covers: The employee groups protected by federal law. The reasonable person standard. Hostile environment harassment. Harassing or discriminatory behaviors that result in a tangible employment action. Quid Pro Quo harassment. How harassment can be perpetrated by persons who are not employees like contractors, customers and vendors. How harassment can occur anywhere that an employee represents their organization. Behaviors that lead to illegal workplace harassment. Sending offensive or harassing emails. Viewing offensive websites. Using social networking sites for harassing or offensive behavior. Verbal, physical or cyber bullying. The use of demeaning or offensive names. Gossiping or spreading rumors about co-workers. Telling insensitive jokes. Menacing looks or gesture. Sexual Harassment. Making disparaging comments about a person’s job ability. Texting pictures, messages or videos. Excluding or isolating someone from work-related activities and assignments because of a non work-related reason. Using crude or offensive language. Making derogatory comments about a person’s sexual orientation. Making jokes or comments about a person’s physical attributes Inappropriate remarks or jokes about a woman’s pregnancy. Offensive gender based comments or behaviors. The managers top priorities for prevention harassment. The manager's role in preventing harassment. Educating employees through ongoing, formal training sessions. Providing less formal counseling sessions. Reporting harassment. Watching for the warning signs of unreported harassment. Taking a harassment complaint. Confidentiality. The consequences of engaging in harassment. Retaliation. Harassment prevention. The course contains a full HD video and employee quiz.
In California, training on the California specific protected groups is required as part of the two hour sexual harassment supervisor training requirement. This course covers the topic with a video and a quiz to ensure retention of the training. This course includes training on all the protected groups in California: Race Religion- Which covers all aspects of religious belief, observance, and practice, including religious dress and grooming. Color National origin Ancestry Physical disability Mental disability Medical condition Genetic information Marital status Sex - which includes gender stereotypes such as assumptions about appearance or behavior or myths about a particular gender’s ability or inability to perform certain tasks. Pregnancy, childbirth or medical conditions related to pregnancy and breast feeding. Gender Gender identity - which is defined as a person’s identification as male, female or a gender different from the person’s sex at birth. Gender expression - Which is defined as a person’s gender-related appearance or behavior, whether or not stereotypically associated with the person’s sex at birth. Age for employees 40 and over. Sexual orientation And military and veteran status. The course also describes the types of harssment that are illegal under California law: Quid Pro Quo harassment Hostile environment harassment Harassment or discriminatory conduct that effects a tangible employment Lastly, it describes specific situations that would be considered harassment or discrimination. This course includes a full HD video and employee quiz.
This classic video-based course based on the best-selling business book of the same name describes that in order for an organization to change, the leader has to change. Leaders must be willing to shed old management habits and allow employees to participate in the leadership process. In order to include employees in the company’s decision-making process, managers need to: Stop answering questions and start asking them Stop making decisions for people and let them make their own Stop speaking first and instead speak last It is only when employees are asked to stretch and grow that they fully function at their jobs and begin to play a vital and meaningful role in the strategic plan for the company’s future. Because people, like buffalo, observe authors Belasco and Stayer, will follow as long as someone insists on leading. Unfortunately, along with such an aimless “tag-along” position, people don’t bother to put forth their best work or show off their inherent creativity. Much of that spirited productivity and creative energy is trampled by the herd and never seen by either the company or the company’s customers. By letting employees lead, an organization will not only have the opportunity to realize its own highest goals, but it can help individuals reach and enjoy new levels of job satisfaction along with a real sense of pride and accomplishment. This course includes a video and employee quiz.
This course will take your sales associates through the the basics of selling in retail. Set in a variety of retail environments the course shows examples of good and bad sales techniques and gives your employees a simple step-by-step guide to becoming great at retail sales. This course has five sections that represent each of the five stars. STAR ONE: Greet the Customer Acknowledge every customer immediately Establish eye contact Approach your customer with a verbal greeting STAR TWO: Determine His or Her Needs Use open ended questions Keep control of the sale Lead the customer Show choices STAR THREE: Present Merchandise Use the process of elimination Show merchandise that you feel your customer would like Show coordinating items or accessories Know your products STAR FOUR: Validate the Selection Verify the customer is fully satisfied Encourage your customers to try on the merchandise STAR FIVE: Close the Sale Continue showing merchandise Show a “keep it in mind” item Thank your customer for the business This course includes a video an employee quiz.
A thorough breakdown of the Foreign Corrupt Practices Act, this course will ensure that your employees understand the law and avoid violations that result in civil and criminal penalties. This course covers: Bribes and kickbacks to government officials. What constitutes a bribe or kickback. How bribery and other unfair practices also inflate the cost of doing business thus affecting the economy overall. How the law effects either businesses or individuals. How it's illegal to assist another person who breaks the law. How the act makes it illegal to promise bribes or kickbacks even if they are never actually given. How bribes that do not result in an unfair advantage are still illegal. How intent is the most important aspect of the law. How the law covers consultants, advisors or university employees who provide services for the government. How many businesses in foreign countries are actually run by the government. How compliance is required whether conducting business on U.S. soil or abroad. How the law applies to any company representative including its owners, directors, board members and agents. How foreign companies or individuals who engage in bribery schemes within the United States may be prosecuted. The facilitating payments exemption. The danger of third-party agents. How foreign attorneys are the most dangerous third-party agents. The importance of clear, concise communication. Accurate and honest recordkeeping. Internationally recognized and accepted accounting procedures otherwise known as GAAP. The consequences of violating the law. The role of the Department of Justice and the SEC in enforcement The role of investigative journalists How the majority of violations are uncovered by professional consultants such as accountants or lawyers during corporate reviews. The importance of self reporting if violations are found internally. How other violations such as money laundering or wire and mail fraud are often found in FCPA investigations. How 50% of FCPA cases open today are against individual business persons or agents. How the U.S. Government rarely loses FCPA cases. This course includes a full HD video and an employee quiz.
This workplace ethics course focuses on the specific behaviors that are unethical in the workplace and delivers them in a direct, no-nonsense style that will let your employees know what is unacceptable in every workplace. The theft of workplace resources such as office supplies and photo copies. Stealing merchandise from warehouses or retail locations. Infringing on patents or copyrights. Stealing credit for work done by co-workers. Inflating time worked or business expenses, or falsifying pay records. Employees working less than capable. Socializing during work hours. Social media use during work hours. Falsifying company documents to pass inspections. Lying to or misleading customers. Falsifying the results of research and development. Over-promising results. Destroying or hiding sensitive company documents and emails Violating anti-trust laws. Manipulating financial data. Breaking safety rules or procedures. Violating insider trading laws. Sharing or viewing confidential patient, employee or customer data with approval. Gossiping or spreading rumors. Verbal intimidation. Menacing co-workers, customers, vendors, or other work associates. Sexual Harassment or discrimination. Offering, giving or accepting bribes. Breaking FCPA laws. The consequences of ethical violations. The course includes a full HD video and an employee quiz.
This course on Equal Employment Opportunity covers all federal and state laws prohibiting discrimination in the workplace. Title VII of the Civil Rights Act of 1964 The Americans with Disabilities Act of 1990 The Pregnancy Discrimination Act The Age Discrimination in Employment Act of 1967 The Genetic Information Nondiscrimination Act of 2008 The Employment Non-Discrimination Act Uniformed Services Employment and Reemployment Rights Act The Equal Pay Act In a simple, concise, easy-to-understand manner, the course describes how employment practices including recruitment, hiring, promotions, demotions, job assignments, compensation, training, discipline and termination are covered under these Acts. The course covers the specific protections legally defined by federal law for each protected group and how protections for gay, lesbian, bi-sexual and transgendered workers fit into both federal and state laws.
Organizations that have seen the critical need to attract and retain diverse talent and have made diversity and inclusion part of their core values have proven to be far more successful than those that have not. Diversity ignites creativity and innovation and allows organizations to serve their increasingly diverse customer bases. Focusing on workplace diversity has become so important that all employees have an obligation to educate themselves on what diversity is, why it’s so important and the steps they need to take to embrace it and participate in it. This 2017 produced course covers: What is diversity? Why is diversity important? How can employees embrace diversity? Why diversity is a business imperative. Why diversity is more than protections of court mandated groups. Finding common ground with people who come from different backgrounds, beliefs and experiences. Why all interactions should begin with respect. Understanding personal biases. How open communication will stop anger and resentment. Non-verbal communication. Discovering personal biases. And more.