Diversity and inclusion are vital in today's government workplace. With the changing demographics of citizen populations, organizations must strive for a diverse workplace to serve a diversity citizen base. This course teaches your employees what diversity is, why it's important and how to embrace it. Focusing on workplace diversity has become so important that all employees have an obligation to educate themselves on what diversity is, why it’s so important and the steps they need to take to embrace it and participate in it. This 2017 produced course covers: What is diversity? Why is diversity important? How can employees embrace diversity? Why diversity is an imperative in government? Why diversity is more than protections of court mandated groups. Finding common ground with people who come from different backgrounds, beliefs and experiences. Why all interactions should begin with respect. Understanding personal biases. How open communication will stop anger and resentment. Non-verbal communication. Discovering personal biases. And more.
Embracing the talents of people from all cultures, races, ethnicities, faiths, beliefs and personal experiences is imperative for organizations that wish to succeed in today’s increasingly diverse world. Managers also have the crucial job of educating their employees about what diversity is, why it’s important and how to embrace it and participate in it. Providing this education is a constant day-to-day process that involves reinforcing the organization’s training programs and enforcing the policy itself through reminders, coaching and direct training. This 2017 course covers: What is diversity? Why is diversity important? How can managers embrace diversity? How managers and supervisors can influence a successful diversity and inclusion program Why it’s critical that managers take the time to discover their own biases. Why managers should include diversity and inclusion as part of all of their work decisions.
With the changing demographics of citizen populations, government organizations are finding it more and more critical to represent their organizations with a diverse workforce. It's the manager's job to ensure that diversity and inclusion programs are successful. Managers also have the crucial job of educating their employees about what diversity is, why it’s important and how to embrace it and participate in it. Providing this education is a constant day-to-day process that involves reinforcing the organization’s training programs and enforcing the policy itself through reminders, coaching and direct training. This 2017 course covers: What is diversity? Why is diversity important? How can managers embrace diversity? How managers and supervisors can influence a successful diversity and inclusion program Why it’s critical that managers take the time to discover their own biases. Why managers should include diversity and inclusion as part of all of their work decisions.
This course, which features full HD video, covers how to conduct performance appraisals that are fair and legally defensible in court. The performance appraisal is full of legal landmines. Make sure that your managers are prepared for this crucial part of the performance improvement process. This program covers: Preparation Documentation & Record Keeping Performance Logs Conducting a job analysis Employee Self-Appraisals Best practices for appraisal forms Best practices for appraisal meetings Keeping appraisals objective and job related Goal setting Inaccurate Ratings
This video-based course focuses on making the performance appraisal an extraordinary experience for managers and employees. Appraisals serve as an opportunity to provide constructive feedback and coaching as well as a time to give recognition and inspiration. Additionally appraisals should be part of a year long process of performance improvement rather than just a once a year meeting Performance appraisals are only meaningful when they have direct, ongoing influence on an employee’s behavior and performance. Topics Covered in the Program: Preparation Documentation Performance Logs Conducting a job analysis Employee Self-Appraisals Best practices for appraisal forms Best practices for appraisal meetings Keeping appraisals objective and job related Goal setting Follow through This course includes a full HD video and employee quiz.
This 2018 production is a full 2-hour California Supervisor Sexual Harassment course designed to satisfy California's AB1825 requirements. California takes sexual harassment very seriously and it's vital that your supervisors become experts on the law, so they can avoid harassment themselves and prevent and respond to it among the workforce they supervise. The course contains: 2 hours of video and interactive content 78 quiz questions An AB2053 abusive conduct module. A module on the protected groups in California Content covering all the information required by the Department of Fair Employment & Housing. Hypothetical harassment scenarios that require supervisors to make decisions. An analysis of real California court cases. Coverage of all federal laws. Quid pro quo harassment Hostile environment harassment Harassment outside of the company's property and business hours How to protect yourself from harassment claims Complaint Procedures. What to do when accused of harassment
This video-based course, made specifically for retail managers and supervisors, covers recruiting, interviewing and hiring retail employees. Set in a variety of retail environments, this course will take your managers through the entire hiring process start to finish. This program is one of only a few retail specific courses on the market. The course covers: Recruiting Evaluating the application Creating an environment condusive to interviewing The legal challenges of interviewing How to discuss benefits Questions to avoid Following equal employment opportunity laws Starting the interview Open-ended questions 2-step probe Echo statements Hypothetical questions Closing the interview Reference checks Evaluating the applicant Making the job offer This course includes a video and an employee quiz.
This course details the Americans with Disabilities Act with a full HD video followed by an employee quiz. It's critical that your managers understand all of the details of this landmark legislatiion. This course simpllfies the law and covers all the aspects that your supervisors need to know. All law changes through 2017 are covered. The Americans with Disabilities Act (ADA) ADA Amendments Act of 2008 (ADAAA) Discrimination in employment practice Retaliation for asserting their rights under the ADA The ADAs definition of a disability The ADAAA’s definition of major life activities Exceptions to the ADA Discrimination due to perceptions about disability Reasonable accommodation Exemptions due to undue hardships Consulting with disabled employees Interviewing questions Essential and non-essential functions of the job Accommodating job applicants Medical examinations Employment terminations This course includes a full HD video and an employee quiz.
It doesn't seem like a day passes without another horrifying story of an active shooting incident that kills and maims innocent people. Oftentimes, these tragedies occur in the workplace. The chances of your workplace experiencing an attack by a gunman are small, however mass shootings are so devastating that every workplace should be trained on how to react when a shooting begins, how to spot the signs of a disturbed co-worker and security measures that can slow down or prevent an attack. This brand new course details: Active shooter profiles Threat assessments When to report to report suspicious behavior Preparation The Plan recommended by the homeland security, the FBI and local law enforcement. Run, Hide, Fight How to react when the SWAT team arrives. Prevention strategies This course features a full HD video and employee quiz.
This retail service course follows our host through his day as he travels to a clothing store, a sporting goods store, a stereo store, a flower shop and a hardware store. During his journey, he also has telephone service experiences with his doctor and with the cable company. Both good and bad examples of retail customer service are presented as our host proceeds through his day. This course has 4 parts. PART ONE Making Your Customers Feel Welcome Think of each customer as an invited guest Personally welcome each visitor to your store Use a simple and natural greeting Treat the customer like YOU would like to be treated PART TWO Giving Your Undivided Attention Make people feel important – like they matter to you! Stop what you’re doing and help the customer Nothing is more important than focusing on a customer PART THREE Going the Extra Mile “Is there anything else I can do?” Follow through on all your promises Find out what you can REALLY do to help the customer PART FOUR Showing You Appreciate Your Customer’s Business Say, “Thank you!” Encourage your customers to tell their friends about you Invite the customer back to the store
With AB2053, the state of California mandated abusive conduct training as part of mandatory sexual harassment training. Abusive conduct, more commonly known as workplace bullying, has a profound impact on productivity, morale, and employee retention. Organizations with an abusive conduct problem are more likely to have employee depression, higher levels of absenteeism, increased illnesses, and workplace violence. Employers with 50 or more employees are required to train their supervisors on sexual harassment for 2 hours every two years. This 50-employee standard is a companywide standard. Even if your organization has less than 50 employees in California, your California supervisors must be trained if the total number employees worldwide is 50 or more. This program defines abusive conduct under California law, lists the behaviors that are considered abusive conduct, describes the effect that bullying has on employees and outlines prevention strategies to stop bullying. This course covers the subject with an engaging HD video that details the required topics, then follows up with a quiz to make sure that your learners retained the content of the training. The course is a perfect addition to your 2-hour class to ensure your organization follows the law.