Six Sigma is a data-driven approach for eliminating defects and waste in any business process. You can compare Six Sigma with turning your water faucet and experiencing the flow of clean, clear water. Reliable systems are in place to purify, treat, and pressure the water through the faucet. That is what Six Sigma does to business: it treats the processes in business so that they deliver their intended result. Our Lean Process And Six Sigma workshop will provide an introduction to this way of thinking that has changed so many corporations in the world. This workshop will give participants an overview of the Six Sigma methodology, and some of the tools required to deploy Six Sigma in their own organizations. Workshop Objectives: Develop a 360 degree view of Six Sigma and how it can be implemented in any organization. Identify the fundamentals of lean manufacturing, lean enterprise, and lean principles. Describe the key dimensions of quality – product features and freedom from deficiencies Develop attributes and value according to the Kano Model Understand how products and services that have the right features and are free from deficiencies can promote customer satisfaction and attract and retain new customers. Describe what is required to regulate a process Give examples of how poor quality affects operating expenses in the areas of appraisal, inspection costs, internal failure costs, and external failure costs Using basic techniques such as DMAIC and how to identify Six Sigma Projects Use specific criteria to evaluate a project Discover root causes of a problem
The Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment. Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That's a lot of knowledge! The Knowledge Management workshop will give participants the tools that they will need to begin implementing knowledge management in your organization, no matter what the size of the company or the budget. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed. Workshop Objectives: Understand the basic concept of knowledge management (KM) Identify the do’s and don’ts of KM Identify the KM live cycle Identify the new KM paradigm Identify the KM models Understand how to build a KM rational for your company Understand how to customize KM definitions Identify the steps to implementing KM in your organization Identify tips for success Understand the advance topics in KM
Marketing has changed dramatically over the last decade. Marketing is all about communicating, and the Internet has completely changed the way people communicate. The Internet is a marketer's dream come true, especially with Social Media, as you have a low cost marketing tool that can reach a large audience. Internet Marketing Fundamentals will provide participants with a great set of skills to market your business online. Content is the king of Internet marketing, and your participants will need to know how to utilize your great content. If you want your business to grow then your participants need to understand Internet Marketing Fundamentals. Workshop Objectives: Know how to conduct market research Develop a workable internet marketing campaign Recognize your target market Understand your brand Grasp SEO and website characteristics Find and capture leads
In recent years, tasks that were originally thought to fall under the responsibility of the human resources department have become a part of many managers' job descriptions. The sharing and diffusion of these tasks throughout the organization has had an impact particularly on those that are not equipped with the skills or knowledge to deal with these issues. The Human Resource Management workshop will give managers the basic tools to handle numerous human resource situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination. This workshop will provide participants those skills and assist them with certain Human Resource situations. Workshop Objectives: Describe the implications of different aspects of Human Resource Management on your daily responsibilities Define human resources terms and subject matter Recruit, interview, and retain employees more effectively Follow up with new employees in a structured manner Be an advocate for your employees’ health and safety Provide accurate, actionable feedback to employees Act appropriately in situations requiring discipline and termination Evaluate some of the strengths and opportunities for Human Resources in your own workplace Identify three areas for further development within the Human Resources field as part of a personal action plan
Being an Executive or Personal Assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents all must be done with a high degree of confidentiality. Confidentiality is one of the most important characteristics for every assistant. Our Executive and Personal Assistants workshop will show participants what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organize a meeting, and even how to be a successful gatekeeper. Being an Executive or Personal Assistant takes a special skill set and this workshop will provide your participants with the necessary tools. Workshop Objectives: Adapt to the needs and styles of management Communicate through written, verbal, and nonverbal methods Improve time management skills Manage meetings effectively Act as a gatekeeper Use the tools of the trade effectively
Many companies simply wait for talent to come to them. Simply advertising an open position and hoping that you find the right talent does not guarantee that you will find the best people for the jobs in your organization. Actively seeking out qualified candidates is the best way to ensure that you find the talent that you need. Recruitment is essential to the success of your business. Hiring a new employee is one of the largest investments you can make in business. That is why hiring the correct employee is so important. Hiring the right employee is more important than ever, as training can be very expensive. Employee turnover costs companies a lot of money each year. This course will provide the Employee Recruitment that your hiring department need to help them interview and recruit the right employee for you. Workshop Objectives: Defining recruitment. Understanding the selection process. Recognizing the GROW model and how to set goals. Preparing for the interview and question process. Identifying and avoiding bias when making offers. Discovering ways to retain talent and measure growth.
Our Digital Citizenship course will give your participants the guidance needed in the ever changing digital world. As our lives are lived more and more online we all need to translate our social skills into the virtual world. Digital Citizenship allows us to connect, collaborate, and share by using technology appropriately. In person meetings are on the decline which makes it necessary to engage people digitally. Being a good digital citizen means you have a set of skills to work in the digital world. Workshop Objectives: Define digital citizenship. Use technology appropriately. Use social networking to create your brand. Protect your reputation online. Practice safe use of technology. Understand digital etiquette.
Cyber Security Workshop Every organization is responsible for ensuring cybersecurity. The ability to protect its information systems from impairment or even theft is essential to success. Implementing effective security measures will not only offer liability protection; it will also increase efficiency and productivity. With our “Cybersecurity” workshop, participants will discover the fundamentals of cybersecurity as well as the methods that should be implemented to make sure their computer systems are protected. Workshop Objectives: Understand different types of malware and security breaches Know the types of cyberattacks to look out for Develop effective prevention methods
Organizations can be thought of as living beings made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organization by changing the people. Through positive questioning people will be directed to move in a positive direction. Recognizing the strengths and values of what works as opposed to what's wrong will transform the individuals and thus transform the organization. Appreciative Inquiry is a shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for organizational change and it will strengthen relationships. Who doesn't like to share good positive stories and events? Think about it. Workshop Objectives: Know the meaning of appreciative inquiry Think in positive terms and avoid thinking negatively Encourage others to think positively Recognize positive attributes in people Create positive imagery Manage and guide employees in a positive environment
It is easy to overlook the importance of contract management because it seems to be a boring, mundane topic. Contracts, however, are the basis of most business relationships. If contracts are managed well, business relationship will flourish. If they are not, companies face financial loss, relationship harm, and damaged reputations. With our “Contract Management” workshop, participants will discover the specifics of how contract management works and how to effectively source agents. Workshop Objectives: Identify contract elements Understand ethical contract management Calculate value Negotiate contracts Create basic amendments
Writing and communication skills have degraded with more and more people communicating through email and instant messaging. Developing writing skills is still important in the business world as is creating proper documents (such as proposals, reports, and agendas) giving you that extra edge in the workplace. The Collaborative Business Writing workshop will give participants the knowledge and skills to collaborate with others and create that important document. Participants will touch on the types of collaboration, and ways to improve them through certain tools and processes. These basic skills will provide participants with that extra benefit in the business world that a lot of people are losing. Workshop Objectives: Define collaborative business writing Know different types of collaborative writing Know how to collaborate with team members Learn methods of handling conflict in writing Build collaborative writing teams
Writing is a key method of communication for most people, and it's one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messaging. Developing writing skills is still important is the business world as creating proper documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace. The Business Writing workshop will give participants a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents. These basic skills will provide participates with that extra benefit in the business world that a lot of people are losing. Workshop Objectives: Gain better awareness of common spelling and grammar issues in business writing. Review basic concepts in sentence and paragraph construction. Know the basic structure of agendas, email messages, business letters, business proposals, and business reports. Know tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports. Know tips and techniques in writing agendas, email messages, business letters, business proposals, and business reports. Gain an overview of Request for Proposals, Projections, Executive Summaries, and Business Cases. Define proofreading and understand techniques in improving proofreading skills. Define peer review and list ways peer review can help improve business writing skills. List guidelines in printing and publishing business writing.
The loss of valuable leadership can cripple a company. Business succession planning is essentially preparing successors to take on vital leadership roles when the need arises. It is essential to the long-term survival of a company. Every company should have a form of succession planning in its portfolio as it is not the expected absences that can cripple a company, but the unexpected ones. Whether it is preparing someone to take over a position of leadership in a corporation, or the sole proprietor of a small organization, Business Succession Planning will teach you the difference between succession planning and mere replacement planning. How you prepare people to take on the responsibilities of leadership so that the company thrives in the transition is just as important as picking the right person for the job. Workshop Objectives: Define business succession planning and its role in your company. Lay the groundwork to develop a succession plan. The importance of mentorship. Define and use a SWOT analysis to set goals. Create a plan, assign roles, and execute the plan. Communicate to develop support and manage change. Anticipate obstacles and evaluate and adapt goals and plans. Characterize success.
Money matters can be intimidating for even the smartest people. However, having a solid understanding of basic financial terms and methods is crucial to your career. When terms like ROI, EBIT, GAAP, and extrapolation join the conversation, you'll want to know what people are talking about, and you'll want to be able to participate in the discussion. The Budgets And Financial Reports workshop will give you a solid foundation in finance. We'll cover topics like commonly used terms, financial statements, budgets, forecasting, purchasing decisions, and financial legislation. Workshop Objectives: Identify financial terminology Understand financial statements Identify how to analyze financial statements Understand budgets How to make budgeting easy Understand advanced forecasting techniques Understand how to manage the budget Identify How to make smart purchasing decisions Identify the legal aspects of finances
Numbers! Numbers! Numbers! Wherever you go, you are bound to see them. On addresses, license plates, phones, prices, and of course, money! Numbers connect us all to each other in many more ways than we might imagine. Essentially, our world revolves around numbers. Some of us enjoy dealing with numbers while others may have a fear of them, or even a phobia. For those of you who have already recognized and appreciate the impact that numbers actually have on just about everything, you deserve a cookie. Welcome to Basic Bookkeeping! Workshop Objectives: Understand basic accounting terminology. Identify the differences between the cash and accrual accounting methods. Keep track of your business by becoming familiar with accounts payable and accounts receivable. Use a journal and general ledger to document business financials. Utilize the balance sheet. Identify different types of financial statements. Uncover the reasons for and actually create a budget.
Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can't live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever. In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time. Workshop Objectives: Getting Organized Manage their time more effectively Prioritize their time so they can get it all done. Complete Special Tasks Verbal Communication Skills Non-Verbal Communication Skills Empowering Yourself Deal better with their managers Taking Care of Yourself is a priority
A distracted employee is a less effective employee. Employees who do not pay attention to their work can waste valuable time and make careless mistakes. Your participants will be more efficient at their job, make fewer mistakes, and overall be more productive. Attention Management is a useful skill that allows managers to connect with their employees on an emotional level and motivate them to focus on their work and how to reach their personal and company goals. Participants will gain valuable insight and strategies into what it takes to be more attentive and vigilant. Workshop Objectives: Define and understand attention management. Identify different types of attention. Create strategies for goals and SMART goals. Be familiar with methods that focus attention. Put an end to procrastination. Learn how to prioritize time. Increased productivity Increased job satisfaction
Records are in every organization. From purchasing reciepts to tax documents to communications, they need to be identitied and managed properly. The method of records management that a company uses should be tailored to fit the needs of the organization. There are, however, some basic concepts in most records management systems. With our “Archive and Records Management” workshop, participants will discover the basic elements of records management programs and different ways to manage records. Workshop Objectives: Define records and archives Analyze records in context Classify records Understand different systems Maintain and convert records
Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly. With our Administrative Office Procedures workshop, participants will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures are a vital connection between the company's vision and its everyday operations Workshop Objectives: Organize a binder Develop procedures Prepare checklists Understand succession planning Collect the correct tools
Having a balance between work and home life can be a challenge. With this challenge come great rewards when it is done successfully. By balancing a career with home life it will provide benefits in each environment. You will become healthier, mentally and physically, and you will be able to produce more career wise. With a Work-Life Balance you will be managing your time better. Better time management will benefit all aspects of life; you will be working less and producing more. This workshop will show how to focus on the important things, set accurate and achievable goals, and communicate better with your peers at work and your family at home. Workshop Objectives: Explain the benefits of work life balance. Recognize the signs of an unbalanced life. Identify employer resources for a balanced lifestyle. Improve time management and goal setting. Use the most effective work methods for you. Create balance at work and at home. Manage stress.