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The Confident Supervisor - Difficult Conversations Course

The Confident Supervisor - Difficult Conversations Course

This Course will take approximately 30 minutes to complete. Like everyone else in an organization, supervisors face times when difficult conversations are necessary. Though the subject matter may vary, the feelings of dread are the same, both for employees receiving the news and the supervisors who must do the dirty work. Those who go into such conversations armed with effective tips and techniques will be far more likely to solve problems than those who dread the confrontation that may be necessary. Supervisors need an understanding that: Tough conversations are called for with several types of employees, including bullies, procrastinators, saboteurs, incompetent, excuse-givers, etc. Lasting solutions are possible when specific, detailed objectives are determined in advance and appropriate counseling techniques are followed consistently. Preparation for the conversations is certainly necessary, but so is prompt follow-up and thorough documentation.

Visited 1,234 times
$30.00
The Confident Supervisor - Managing Conflict Course

The Confident Supervisor - Managing Conflict Course

This course will take approximately 30 minutes to complete. Certainly all supervisors recognize the seriousness of workplace violence, but how is it addressed in employment laws? The subject is covered under federal law in the Occupational Safety and Health Act's General Duty Clause. Supervisors play a crucial role in preventing and dealing with violent conflict in the workplace when they're aware of the employer's responsibility under the law.

Visited 1,605 times
$30.00
Difficult Customer Techniques Course

Difficult Customer Techniques Course

Customers have their own expectations and what service means to them. When these expectations are not met and the customer becomes displeased they may just walk away from your business.   In this 10 minute interactive video module we will look at how to effectively manage difficult customers and situations and ensure we dont lose them as a customer by looking at the following areas: New techniques and ideas on managing difficult customers. Using the Sorry, Glad, Sure technique. How close and finish conversations. 

Visited 297 times
$9.50
The Confident Supervisor - Diversity Course

The Confident Supervisor - Diversity Course

This course will take approximately 30 minutes to complete. Although diversity includes more than just the protected categories covered in employment laws, it's important to guard against harassment and discrimination against protected groups. Did you know: Title VII makes it illegal to discriminate based on race, sex, national origin or ancestory. The ADA makes discrimination based on a person's disability illegal. The ADEA makes it illegal to discriminate based on a person being over 40 years old.

Visited 1,381 times
$30.00
Handling a Difficult Customer (Course)

Handling a Difficult Customer (Course)

Customer service is a necessary position in the job world today.  It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively.  With a positive attitude, employees can effectively deal with the most difficult customers and both parties can end the conversation satisfied. With The Handing A Challenging Customer workshop, participants will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better.  Through this workshop, participants will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer. Workshop Objectives: Cultivate a positive attitude   Manage internal and external stress   Develop abilities to listen actively and empathize   Build a rapport with customers in person and over the phone Understand the diverse challenges posed by customers Develop strategies to adapt to challenging circumstances

Visited 79 times
$19.00
Sexual Harassment Prevention Made Simple for Managers Evaluation Course

Sexual Harassment Prevention Made Simple for Managers Evaluation Course

This is an evaluation mini-course of the full course available for sell. Here is the link for the full course:  http://coggno.com/onlinetraining/human-resources/compliance/sexual-harassment-prevention-made-simple-for-managers-course-1 This sexual harassment prevention course designed specifically for managers covers every part of federal sexual harassment law in a simple, concise, no-nonsense manner that will leave no doubt about what sexual harassment is, what behaviors are unacceptable and the consequences for engaging in those behaviors.  Additionally, the course covers the manager's role in preventing harassment and handling complaints.   This course covers: Hostile environment sexual harassment. Quid Pro Quo Sexual Harassment. The reasonable person standard. Same sex harassment. Harassment that occurs after work hours. Harassment by non-employees. Harassment based on gender. Retaliation. Examples of behaviors that could lead to sexual harassment. Keeping decisions job-related. Avoiding compromising situations. Holding meetings with groups of employees or in public areas. Keeping office and conference room doors open during private meetings. Keeping conversations on job-related or non-personal topics. Limiting physical contact to a handshake. Taking sexual harassment seriously. Making the goal of a respectful workplace the top priority. Training and counseling sessions. The progressive discipline policy. Inspecting the workplace. Watching for the warning signs of unreported harassment. Encouraging employees to speak up. Reporting procedures. Confidentiality Documentation of incidents or complaints. Legal liability for managers.    

Visited 255 times
Free
Sexual Harassment Prevention Made Simple for Managers Course

Sexual Harassment Prevention Made Simple for Managers Course

This course takes approximately 20 minutes to complete, This sexual harassment prevention course designed specifically for managers covers every part of federal sexual harassment law in a simple, concise, no-nonsense manner that will leave no doubt about what sexual harassment is, what behaviors are unacceptable and the consequences for engaging in those behaviors.  Additionally, the course covers the manager's role in preventing harassment and handling complaints.   This course covers: Hostile environment sexual harassment. Quid Pro Quo Sexual Harassment. The reasonable person standard. Same sex harassment. Harassment that occurs after work hours. Harassment by non-employees. Harassment based on gender. Retaliation. Examples of behaviors that could lead to sexual harassment. Keeping decisions job-related. Avoiding compromising situations. Holding meetings with groups of employees or in public areas. Keeping office and conference room doors open during private meetings. Keeping conversations on job-related or non-personal topics. Limiting physical contact to a handshake. Taking sexual harassment seriously. Making the goal of a respectful workplace the top priority. Training and counseling sessions. The progressive discipline policy. Inspecting the workplace. Watching for the warning signs of unreported harassment. Encouraging employees to speak up. Reporting procedures. Confidentiality Documentation of incidents or complaints. Legal liability for managers.

Visited 384 times
$19.95
Negotiation Skills Course

Negotiation Skills Course

Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time. Through this workshop participants will be able to understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating. The Negotiation Skills workshop will give participants a sense of understanding their opponent and have the confidence to not settle for less than they feel is fair. Participants will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future. Workshop Objectives: Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA Lay the groundwork for negotiation Identify what information to share and what to keep to yourself Understand basic bargaining techniques Apply strategies for identifying mutual gain Understand how to reach consensus and set the terms of agreement Deal with personal attacks and other difficult issues Use the negotiating process to solve everyday problems Negotiate on behalf of someone else

Visited 123 times
$19.00
New Supervisors' Guide to Effective Supervision Course

New Supervisors' Guide to Effective Supervision Course

This course will take approximately 25 minutes to complete. The main objective of this session is to help you be the best supervisor you can be. By the time the session is over, you should be able to: identify key supervisory skills, manage employees effectively, promote superior employee performance, achieve goals and objectives, and project a competent, confident, and professional image.

Visited 1,883 times
$23.00
Virtual Team Building and Management Course

Virtual Team Building and Management Course

There were an estimated one billion virtual workers in 2012, and the number continues climbing and will do so well into the future. With a global workforce you are provided with a cost effective and talented pool of employees to draw from. With a virtual team you are given a Follow the Sun production environment. With a virtual team you have the normal issues of a localized team, with the additional challenges of distance and cultural differences. Virtual Team Building and Management will give participants the knowledge to work with these challenges and succeed in a growing global workforce. Workshop Objectives: Know the keys to establishing a virtual team Learn how to hold effective meetings and group sessions Learn effective ways to communicate with team members Use tools to build trust and confidence among employees Know how to handle poor performing employees Know how to manage a virtual team during any project

Visited 200 times
$19.00
Working Alone V2.16 Course

Working Alone V2.16 Course

Working Alone - Monitoring and managing the safe behavior of a workforce can be a difficult task, even in an enclosed environment. Yet employees who work autonomously create even greater challenges for safety managers and workplace supervisors.

Visited 115 times
$12.95
Working Alone Safely (CS) Course

Working Alone Safely (CS) Course

Working Alone - Monitoring and managing the safe behavior of a workforce can be a difficult task, even in an enclosed environment. Yet employees who work autonomously create even greater challenges for safety managers and workplace supervisors.

Visited 234 times
$12.95
Social Intelligence Course

Social Intelligence Course

Social Intelligence is about understanding your environment and having a positive influence.  Participants will become more confident in their social situations by learning how to express and interrupt social cues. They will create positive connections and increase their influence during social situations. Increasing Social Intelligence will provide benefits throughout their professional and personal lives. It is a fantastic tool for coaching and development as people will learn “people skills”. Improving social skills through active listening, understanding body language, and being more empathic will give participants the advantage in their interactions. Social interactions are a two way street, know the rules of the road! Workshop Objectives: Be aware of our own behaviors Learn to be empathetic with others Know tools for active listening Effectively communicate interpersonally Recognize various social cues Determine appropriate conversation topics Know various forms of body language

Visited 104 times
$19.00
Customer Support (Course)

Customer Support (Course)

Customer support used to mean a face-to-face conversation with a customer, or a phone call.  Today, technology has changed how we approach customer support.  It now encompasses the internet, websites, webchats, and even smart phone apps.  The customer experience begins long before the purchase is made. With our “Non-Telephone Customer Support” workshop, your participants will discover the new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage. Workshop Objectives:   State what customer service means in relation to all your customers, both internal and external Recognize how your attitude affects customer service Identify your customers’ needs Use outstanding customer service to generate return business Build good will through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal with difficult customers

Visited 76 times
$19.00
Communicating Up - How to Talk to High-Level Management (HTML 5) Course

Communicating Up - How to Talk to High-Level Management (HTML 5) Course

Working with senior level managers can be a difficult task at times. Communication being the sole medium to connect with them, needs to be professional, with clarity in conveying ideas and thoughts. Effective communication skills are required by anyone who is into corporate world.   This free online training course is designed to help you communicate with your high level management in an effective way. After completion of this course, you would be able to communicate effectively with high level executives with confidence.    

Visited 690 times
$23.00
Telephone Etiquette (Course)

Telephone Etiquette (Course)

The meaning of Telephone Etiquette can sometimes be difficult to describe.  It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special way that you show confidence in any challenging situation. These and other events can become more easily managed with this great workshop. With our Telephone Etiquette workshop, participants will begin to see how important it is to develop better telephone communication skills. By improving how they communicate on the telephone and improve basic communication skills, participants will improve on almost every aspect of their career. Workshop Objectives: Recognize the different aspects of telephone language Properly handle inbound/outbound calls Know how to handle angry or rude callers Learn to receive and send phone messages Know different methods of employee training

Visited 65 times
$19.00
Being a Likeable Boss Course

Being a Likeable Boss Course

Becoming a more likeable boss can sometimes be a difficult process to describe. It can be one characteristic that facilitates great communication and great employee relationships. It can be the special way that you show confidence in among your team. These and other events can become more easily managed with this great workshop. With our How to Become a More Likeable Boss workshop, participants will begin to see how important it is to develop better managerial skills. By managing and looking at the way people interact and seeing things in a new light, participants will improve on almost every aspect of their career. Workshop Objectives: Understand how to develop leadership qualities Know how to delegate effectively Choose inspirational and engaging tasks for yourself and others Use wisdom and understanding to lead others Identify the roles of your team Learn how to trust others and earn their trust.

Visited 100 times
$19.00
10 Soft Skills You Need Course

10 Soft Skills You Need Course

The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. These and other events can become more easily managed with this great workshop. With our 10 Soft Skills You Need workshop participants will begin to see how important it is to develop a core set of soft skills. By managing and looking at the way people interact and seeing things in a new light, your participants will improve on almost every aspect of their career. Workshop Objectives: Discuss how soft skills are important to success in the workplace Understand the 10 key soft skills everyone should have Use soft skills to relate more effectively to others in the workplace Understand how to use soft skills to communicate, problem-solve, and resolve conflict Apply soft skills to specific situations

Visited 167 times
$19.00
Online Biz Mistakes Course

Online Biz Mistakes Course

Don't Make These Common Marketing Mistakes! Most people have the ability to offer some kind of service or product online. If someone is looking for what you do and it’s something they can’t do or don’t have the time for, they will pay you to do it.  But you don’t want to put all your eggs in one basket. Demand for skills change, and that’s why it’s necessary to make sure you can offer multiple sets of skills. For this, you need to keep updating your skills. Even when you outsource services to clients, you want to have knowledge of the basics on whatever you are offering. You never know if an outsourcer fails to complete a task or does it incorrectly. You may not have the time to have them correct it due to deadline pressures.  It’s during these times that knowing about what you are offering can help you to step in and finish the job. You want to avoid missing deadlines as much as possible. That is a difficult situation to reverse. Of course, having dependable resources in the first place will limit this situation from arising. When considering outsourcers, have them do some jobs that are exclusively for you, in the beginning, to see how they per-form.  Again, having a grasp on the basics of the task they perform will help you evaluate their skills. Once you are confident of their abilities, you can use those resources to perform work for your clients.

Visited 105 times
$39.99