Diversity training represents the opportunity for employers to educate employees about cultural diversity. It helps raise awareness, impart knowledge, and educate employees on how to accept differences among fellow employees. This online training course will give you the main points to remember about diversity in the workplace. For complete information, be sure to take the full-length course. Duration: 6 minutes.
The purpose of this course is to provide you with an understanding of what it means to have a diverse and inclusive organization through providing examples, real world scenarios, and best practices.
With the changing demographics of citizen populations, government organizations are finding it more and more critical to represent their organizations with a diverse workforce. It's the manager's job to ensure that diversity and inclusion programs are successful. Managers also have the crucial job of educating their employees about what diversity is, why it’s important and how to embrace it and participate in it. Providing this education is a constant day-to-day process that involves reinforcing the organization’s training programs and enforcing the policy itself through reminders, coaching and direct training. This 2017 course covers: What is diversity? Why is diversity important? How can managers embrace diversity? How managers and supervisors can influence a successful diversity and inclusion program Why it’s critical that managers take the time to discover their own biases. Why managers should include diversity and inclusion as part of all of their work decisions.
In this 20-minute drama, a company president explains to a wayward employee why exclusionary behavior violates a well-run organization's policies, damages its reputation, risks legal liability, alienates good employees, and can't be tolerated. After witnessing the dramatic back and forth, your staff will self-examine why they hold certain beliefs, why they need to change them, and how things they say and do can hurt and isolate other employees. Moreover, your team will recognize the significant legal and business risks that come with harassment, discrimination, and insensitivity to those they perceive as "different." db921009-346a-489f-822e-37ccfd057257 1.03.01
Embracing the talents of people from all cultures, races, ethnicities, faiths, beliefs and personal experiences is imperative for organizations that wish to succeed in today’s increasingly diverse world. Managers also have the crucial job of educating their employees about what diversity is, why it’s important and how to embrace it and participate in it. Providing this education is a constant day-to-day process that involves reinforcing the organization’s training programs and enforcing the policy itself through reminders, coaching and direct training. This 2017 course covers: What is diversity? Why is diversity important? How can managers embrace diversity? How managers and supervisors can influence a successful diversity and inclusion program Why it’s critical that managers take the time to discover their own biases. Why managers should include diversity and inclusion as part of all of their work decisions.
The main objective of this session is to help you better understand generational diversity so that you can supervise all your employees more effectively. By the time the session is over, you will be able to define generational diversity; identify the different generations in the workforce; understand differences among the generations that can affect the workplace; appreciate the impact of generational diversity in communication, feedback, teamwork, motivation, training, and development; and use knowledge of generational diversity to improve supervision of all employees. Duration: 28 minutes.
The main objective of this training session is to help you encourage and support diversity in our organization. At the end of the training session you will be able to identify how employees are diverse; understand the challenges and opportunities of workplace diversity; avoid legal problems; follow company policy; and benefit from workplace diversity. Duration: 31 minutes
This course will take approximately 17 minutes to complete. This training presentation will explain how you can support diversity in our organization. At the end of the training session, you will be able to identify how we are diverse, understand the challenges and opportunities of workplace diversity, help avoid discrimination, and follow company policy.
This course will take approximately 20 minutes to complete. This training presentation will to help you encourage and support diversity in our organization. At the end of the training session, you will be able to identify how we are diverse, understand the challenges and opportunities of workplace diversity, avoid legal problems, and follow company policy.
Diversity training is a required topic in the area of corporate compliance. This course reviews legal requirements, discrimination, benefits of diversity, and techniques for promoting diversity in the workplace.
This module will take about 30 minutes to complete. Discrimination is a big deal. Regardless if you are the one being discriminated against, the one doing the discriminating, or if you are seeing it happen around you, discrimination is real and it can be a serious problem. In "Dealing with Discrimination in the Workplace" you will learn the steps to 1) help you recognize when discrimination is occurring, 2) identify how to acknowledge the situation, and then 3) know how to proceed to eliminate the problem. Through the use of application exercises and a rich multimedia process, you will gain the skills you need to truly identify, address, and deal with discrimination.
This course examines the signs and symptoms of abuse, types of prescription drugs abused, types of drug diversion and resources in prevention. This course is offered tuition-free by Lamar Associates-Indian Country Training. This project is supported by Grant Number 2010-CK-WX-K030 awarded by the Office of Community Oriented Policing Services, U.S. Department of Justice. The opinions contained herein are those of the author(s) and do not necessarily represent the official position or policies of the U.S. Department of Justice. References to specific companies, products, or services should not be considered an endorsement by the author(s) or the U.S. Department of Justice. Rather, the references are illustrations to supplement discussion of the issues. Important Notes on Navigation Most of the screens in this training are forwarded by you, the user. If initially you are unable to see the forward button on the bottom of your screen, make sure that your “View” is set to 100% or less in Explorer. Some of the slides require your interaction and you will need to advance by clicking on a forward arrow or submit button inside the slide, rather than on the bottom. A few screens ask that you click on subtitles to view more information. Should you run into any difficulties you cannot resolve, use the Help button on the left to ask a question.
Training employees to prevent workplace discrimination is essential for both the organization and employees. Discrimination at workplace affects an employee's productivity and diverts resources from the organization's real business. Discrimination in the workplace has been illegal since 1964, yet employers are still spending millions of dollars every year defending discrimination lawsuits and paying judgments when they lose. This online training course will cover: The importance of diversity Respect and disrespect in the workplace Anti-discrimination laws Conduct to be avoided Internet and e-mail harassment Other forms of harassment Duration: 23 minutes
Creating and maintaining a culture of mutual respect and dignity is central to your organization’s success. To achieve this you must commit to providing a workplace that is free from discrimination, harassment, bullying and retaliation. These types of workplace misconduct often lead to such negative consequences as lowered employee productivity, diversion of organization resources, lost potential profits and reputational harm. This suite of courses helps avoid these negative outcomes by thoroughly training your managers and employees in the prevention of discrimination and harassment.
Crane, Derrick, and Hoist Safety (29 CFR 1910) - Moving large, heavy loads is crucial to today's manufacturing and construction industries. Much technology has been developed for these operations, including careful training and extensive workplace precautions. There are significant safety issues to be considered, both for the operators of the diverse "lifting" devices, and for workers in proximity to them. This page is a starting point for finding information about these devices, including elevators and conveyors, and their operation. Crane, derrick, and hoist safety hazards are addressed in specific standards for the general industry, marine terminals, longshoring, gear certification, and the construction industry.
This is a 125-page PDF. The mindset is the driver behind performance. It is our mindset that determines how we think, our actions and often what results we obtain in life. This guide / training course is about the combination of some 30 distinguished mindsets needed for achieving high levels of breakthrough strategies. Success is about a combination of things; it is a formula with many parameters. As such one needs this diversity too in the mindsets to get a WOW breakthrough strategy. Each mindset is key to achievement of higher levels in strategy formulation and strategic outcome. The metaphor approach in this guide, and which uses photos, makes it easy to memorize and recall the specific mindset and to embrace it and to practice it. This is a new approach of the consultant and it is based on his long experience. This method of firing mindsets has been tested extensively in his consulting and training activities. TABLE OF CONTENTS Introduction Section Why You Need Special Mindsets For Formulating Breakthrough Strategies Approach Is Extensively Applied And Tested By The Author The Different Approaches To The Realization Of The Mindsets How to Use the Mindset Template The 30+ Distinguished Mindsets, One By One The 10+ Conventional Mindsets, One By One Mindset DNA Structure for Breakthrough Examples of the Power of Mindsets How to Get All Mindsets in Your Team and to practice How To Get The Mindsets On The Individual Level and Practice NLP Swish Technique for Positive Thinking About the Author
Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, employees can effectively deal with the most difficult customers and both parties can end the conversation satisfied. With The Handing A Challenging Customer workshop, participants will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better. Through this workshop, participants will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer. Workshop Objectives: Cultivate a positive attitude Manage internal and external stress Develop abilities to listen actively and empathize Build a rapport with customers in person and over the phone Understand the diverse challenges posed by customers Develop strategies to adapt to challenging circumstances
This is a 45-slide PowerPoint. This is an introductory workshop on employees. It focuses on defining and implementing good employee practices that are covered in the Organizational Excellence Framework (copyright 2010 Dawn Ringrose) publication that integrates global excellence models and provides implementation guidelines for the practitioner. These practices have been validated by over 20 years of research. The employee practices include: Undertaking human resource planning that supports organization goals and objectives; Recruiting and selecting people for mutual success; Promoting equal opportunity and diversity; Ensuring people understand and commit to the strategic direction and improvement goals; Getting people involved with improvement initiatives; Encouraging employees to share ideas and suggestions; Encouraging employees to be innovative and take risks; Determining the training needs of employees and providing the necessary training; Ensuring employees have adequate compensation and benefits; Rewarding and recognizing strong performance of both individuals and teams; Ensuring a healthy workplace environment and involving people in addressing issues related to health and wellness; Removing barriers to employee effectiveness. Each practice includes a definition, implementation guidelines and practical examples and may include applicable research findings. The workshop is formatted so that participants learn about best management practices related to the topic and have an opportunity to self-assess against the practices and develop an improvement plan to address gaps. This workshop is part of a consulting toolkit that includes: the Organizational Excellence Framework publication, scenario games, automated assessments, holistic workshops for micro to large size organizations and modular workshops for each key management area (governance, leadership, planning, customers, employees, work processes, suppliers and partners, resource management, continuous improvement & performance measurement).
This is a 114-page PDF. This road-map document condenses the top notch methodology that will produce a high caliber breakthrough strategy. It is focused on the strategy formulation process and not on implementation of strategy as such. The document was carefully prepared to present in a comprehensive manner the key ingredients that impact the formulation phase to a high degree and that generate strategies way beyond expectations. It is equally applicable to corporate organizations but also to new SME start-ups. It is all about breakthrough and quantum leap change, and consultant is also presenting a variety of practical and powerful techniques, including very novel but tested approaches such as iterative convergence and dual team. The right mindset for strategic planning is quite elaborated in the document, as well as means of igniting innovation in the process, and generating great goals. Ample material helps in the preparation and getting started with the strategy formulation phase, including detailed steps. Who does what is also well covered with the aim of obtaining a breakthrough output. The material is intended as instrumental but also inspirational, since breakthrough strategy formulation is not only about the IQ and analysis but indeed about the entrepreneurial spirit. This road-map can be used as a support manual in any strategic planning endeavor, or as a template introduction training in connection with strategic planning and innovation. This road-map document was developed by Dr. Stephen M. Sweid, a business consultant, researcher and trainer with over 20 years consulting experience on the international scene: Europe, USA, Middle East and Far East, covering a wide spectrum of industries, including hi-tech. Consultant specializes in quantum leap strategy and innovation. >>> This material can be also delivered as in-house training course or workshop by the same consultant / trainer. TABLE OF CONTENTS: TITLE OF SLIDE What Is Breakthrough Strategy? Breakthrough Strategy Has Different Attributes In Excess Purpose Of Strategy Ingredients Of Breakthrough Strategic Planning What Is A Quantum Leap Change? Why The Need For Quantum Leap Approach? Strategic Planning Process For Breakthrough Adequate Time Is Needed To Formulate Basic Steps Of Breakthrough Strategic Planning Basic Steps Of Breakthrough Strategy Formulation Inspiring Definitions Of Strategy Criteria Of An Effective Strategy How To Prepare And Get Started For Breakthrough Strategy Formulation The Right Mindset For Formulation Of A Breakthrough Strategy A Detailed Process Steps Of Strategy Formulation For Breakthrough Teams Required For Formulation Of Breakthrough Strategy Dual Team Approach For Breakthrough Strategy Formulation Role Of External Consultants In Breakthrough Strategy Formulation Business Plan Preparation Phases How To Set Main Strategic Goals Which Are Great? Importance Of Regular Viability Testing At Each Stage Of The Formulation Process Importance Of Regular Concept Development And Improvement During Strategy Formulation Creativity Factor In Breakthrough Strategic Planning Process How To Ignite Innovative Strategic Ideas Balance Issues In Breakthrough Strategy Formulation Technique Of Iterative Convergence For Breakthrough Strategy How Iterative Convergence Works And Its Purpose? Iterative Convergence Should Apply To Each One Of The Following Couples Dr. Sweid?s Matrix Of Innovation For SMEs Examples Of Wrong Assumptions In Strategic Planning Examples Of Mistakes To Avoid In Strategy Formulation Characteristics Of A Breakthrough Strategy Formulation Success Criteria For A Quantum Leap Change Key Factors To Evaluate In An SME Start-Up Success Criteria For Small SME Startups Where Can You Demonstrate Real Tangible Differentiation? Where Do You Stand Out? Project Concept Has To Be WOW Confidentiality Issues Strategy Timeline: Why 3-5 Years? Regular Revision Of Strategy Maintaining Your Vision 3-5 Years Ahead Relative Constants And Variables In Strategy Forecasting In A Very Dynamic And Crowded Business Environment People Involved In Formulating A Breakthrough Strategy Diversity Of Roles And Functions In Formulating Breakthrough Strategy Time Is Of Essence In Breakthrough Strategy Formulation How Long Should Formulation Of Breakthrough Strategy Take? Strategy Formulation Tools Consultant's Profile
This is a 93-slide PowerPoint. This strategy-inspiring product contains a few hundreds of very stimulating and diverse questions geared towards strategic thinking and breakthrough performance. Questions were carefully chosen for maximum strategic coverage and creative impact, and for comprehensive coverage of relevant key business issues. Only the creme of the creme has been included. Strategy is essentially about systemic thinking: Multiple perspectives, i.e. looking at things from different angles, are used in the questions for each business domain and element to broaden coverage and maximize strategic and creative thinking. Same applies to use of different approaches in integrated sets of strategic questions, e.g. SWOT, Balanced Scorecard, Blue Ocean, business plan, and many others. Practicality: Besides its inspiring role, approach is also very practical, including logical sequences and tabulations of questions, but indeed including space for direct writing of keyword answers, in electronic form (on the laptop) or on the paper printed material. Hence a record can be kept of the answers for extra stimulation and benefit. All questions are numbered. Main Purpose is to stimulate creative and strategic thinking in the direction of breakthrough change and quantum leaps, and to put the manager in the right mindset for strategic thinking. It is a refreshing and warming up exercise for the mind. It acts as a recap of all key questions that the user needs to ask. Another benefit of this recap coverage is to establish the scope of research the manager needs to conduct in connection with strategic planning, be it internal or external. Fact is that most of the questions would require thorough research to be answered adequately for maximum benefit. This material is equally applicable to a Corporate setting and SMEs. This document acts as support to another Road-Map document produced by the same consultant: Formulating a Breakthrough Strategy, Flevy. This strategy- inspiring product was developed by Dr. Stephen M. Sweid, a business consultant, researcher and trainer with over 20 years consulting experience on the international scene: Europe, USA, Middle East and Far East, covering a wide spectrum of industries, including hi-tech. Consultant specializes in quantum leap strategy and innovation. >>> This material can be also delivered as in-house training course or workshop by the same consultant / trainer. TABLE OF CONTENTS: TITLES 20 Integrated strategic SETs of Questions: SWOT, BSC, Blue Ocean, critical issues, Business Plan . What Is Your Organization's Purpose Questions Harvesting your Core Competence - Questions Leveraging Your Competitive Advantage - Questions Critical Success factors -Questions Banking on Success - Questions Your Aspirations / Vision - Questions Core values - Questions Strategy Formulation Questions Test Your Strategy Questions Are You Ready for the Big Change - Questions Utilizing Analogies in Formulating Strategy - Questions Key Metrics for Strategy - Questions The WHY Questions Behind Strategy Innovation Questions Your Problems - Questions Agility Questions Your Full Potential ? Questions Customer Needs Integrated Set of Questions Customer Interaction Questions Customers Value Proposition - Questions Customer Knowledge Questions Future Changes in Business Environment - Questions Emerging Trends Questions Pushing Your Limits - Questions Differentiation Questions Market Opportunities Questions Product Related Questions Your Future Changes - Questions Quantum Leap Change - Questions Collaboration and Partnership - Questions Competition Questions HR and Process Questions Typical Business Plan Integrated Questions Business Model Canvas Typical Questions About Consultant