SevenStar HR is proud to present an engaging online experience that combines compelling story-based video scenarios, micro-learning, thought-provoking interactive games, exercises, legal instruction and more. Meets or exceeds all New York City and State regulations. We go beyond compliance to produce award-winning courses that captivate your employees and effect real change.
Have you been wondering how to get the best out of your mentoring experience and keep the momentum despite the business priorities? Would you like to leverage the relationship with your mentor/mentee? In this course, you will learn the different techniques on how to set a structure for your mentorship, how to increase the commitment with your partner and explore different ideas that will enable you to build trust and increase your motivation faster and easier.
An annual review can help you keep your employees happy, engaged, and focused. It is human nature to want to succeed. Giving your employees feedback on their positive and negative attributes is part of the pathway to success. A poorly designed annual review can have the reverse effect. With our Conducting Annual Employee Reviews workshop, participants will discover how to conduct a well-designed employee review. By determining the categories for an annual review and understanding how it affects employee compensation, an overall increase in performance should be seen throughout your organization. Workshop Objectives: Understand the process of conducting an annual review. Determine the categories for an annual review. Know the mistakes managers make during an annual review. Understand the concept of pay for performance. Know how to tie employee compensation to firm-wide returns. Know the value of employee communication. Gauge employees’ happiness.
Learn how to be an effective initiator in disciplinary hearings.
A Drug-Free Workplace Program is intended to keep employees safe and prevent loss for the company. Education and Training is key to a successful program. This course helps the attendee/supervisor understand: ■ the motivation behind developing a DFWP ■ the basic “do’s” and “don’ts” of program implementation ■ the process & reliability of drug/alcohol testing ■ the signs & symptoms of possible substance use/abuse, how to confront such issues and how to make a referral for reasonable suspicion (if appropriate) ■ the procedure for handling “tips”
A Drug-Free Workplace Program is intended to keep employees safe and prevent loss for the company. Education and Training is key to a successful program. This course helps the attendee/employee understand: ■ the impact of substance abuse on an employee and their workplace ■ specific dynamics about commonly abused drugs ■ the signs, symptoms & progression of the disease of addiction ■ the process & reliability of drug/alcohol testing ■ how employees’ rights are protected ■ the specifics of seeking assistance and appropriate resources ■ includes supplemental materials and resources for additional information
A Dose of Reality is a free online training course that is designed for anyone who is involved in and/or wants to learn more about Drug-Free Workplaces. For more information about Drug-Free Workplaces, view other titles by this same author (When Drinking Becomes a Drag, Supervisor Training: Essentials and Employee Education: Essentials)
A Drug-Free Workplace Program is intended to keep employees safe and prevent loss for the company. Education and Training is key to a successful program. This course helps the attendee/employee understand alcohol and: ■ Why it becomes a problem ■ Abuse vs. Addiction ■ How problems develop ■ What treatment looks like ■ Signs of a problem ■ How to prevent problems This course also includes a downloadable handout to help employees discover more about your organization’s specific program.
This retail service course follows our host through his day as he travels to a clothing store, a sporting goods store, a stereo store, a flower shop and a hardware store. During his journey, he also has telephone service experiences with his doctor and with the cable company. Both good and bad examples of retail customer service are presented as our host proceeds through his day. This course has 4 parts. PART ONE Making Your Customers Feel Welcome Think of each customer as an invited guest Personally welcome each visitor to your store Use a simple and natural greeting Treat the customer like YOU would like to be treated PART TWO Giving Your Undivided Attention Make people feel important – like they matter to you! Stop what you’re doing and help the customer Nothing is more important than focusing on a customer PART THREE Going the Extra Mile “Is there anything else I can do?” Follow through on all your promises Find out what you can REALLY do to help the customer PART FOUR Showing You Appreciate Your Customer’s Business Say, “Thank you!” Encourage your customers to tell their friends about you Invite the customer back to the store
This module will take about 40 minutes to complete. From childhood we practice the art of negotiation. Bed time, a treat, a promotion, a raise, an extended deadline. Regardless of the type of work we do, knowing how to negotiate effectively can greatly impact our success and our satisfaction. Strategic application exercises and a rich multimedia process, will teach you basic skills to negotiate effectively to get the results you want.
This module will take about 35 minutes to complete. What to wear? What to say? When to follow-up? The process of interviewing for a position can be nerve racking to say the least. ‘Tell Me About Your Weaknesses’ takes you through a typical interview process and prepares you for the what you may encounter. Through application exercises and a rich multimedia process, you will learn top skills to ease your nerves and prepare you for any interview.
This module will take about 40 minutes to complete. Tired of giving feedback that falls on deaf ears? Learn how to give feedback that gets fantastic results with this effective leader’s guide. Feedback can be much more than a criticism at the end of an event, in fact feedback can be both positive and negative and needs to be given not only strategically, but also consistently. Develop the skills to do exactly that through application exercises and a rich multimedia process.
This module will take about 25minutes to complete. For a time, the Disney company got some of its best ideas from the janitor. Leadership can be seen in any role and from any person. Using application exercises and rich multimedia, learn how to identify leadership potential and how to use the influence of ‘unofficial’ leaders to everyone’s benefit.
This module will take about 55 minutes to complete. Hate those awkward moments when you have to ‘deal’ with inappropriate or ineffective behavior? Make those moments an experience of the past by learning how to appropriately discipline an employee. With proper implementation of the skills taught in this course, you will find that those ‘awkward moments’ are few and far between resulting in a better experience for everyone, as well as your overall results.
This module will take about 75 minutes to complete. Is she married? Do we have to post externally? These and other potentially loaded questions often appear during discussions regarding hiring. It is vital to understand what is appropriate and what is not when ‘hiring practices’ is the name of the game. However, more than simply providing information, this course will take you through application exercises and provide a rich multimedia experience so that you can immediately apply what you have learned to your current situation.
This module will take about 25 minutes to complete. Do you live to work or work to live? In this course you will explore your motivation and priorities, and discover how the answers to strategic questions can help you create a healthy rewarding balance between the activities in your life. Through interactive assignments and a rich multimedia process, this course will help you realign with your priorities and experience the life you desire.
This course will take approximately 28 minutes to complete. By the end of this session, you will be able to understand your role in our company's safety and health program, including security procedures, and get safety information from various sources, including company safety newsletters, bulletin boards, safety committee members, and labels or material safety data sheets.
This session will train you to perform the responsibilities of an "authorized person." An authorized person is an employee who services or maintains machinery and equipment. As an authorized person, you will be able to recognize hazardous energy sources, understand responsibilities to other employees, and control hazardous energy with lockout/tagout.
This course will take approximately 25 minutes to complete. This training presentation will help you recognize the benefits and goals of new employee orientation, assume a leadership role in the process, determine the topics to be covered, and plan and execute successful orientations.
This course will take approximately 22 minutes to complete. The main objective of this session is to help you understand the impact of substance abuse in the workplace and to suggest ways that you can help us deal with this serious problem.