In this short 1 minute video you will learn the three step approach to calming upset customers.
Your role as a service professional can be daunting. You are the first line of contact, who can also become the first to be attacked. Many of us have had to deal with angry or upset customers at some point, and they can indeed be difficult. Knowing what to say and how to stay calm and professional will go a long way to protect your business and brand image.