Performance Management is making sure the employee and the organization are focused on the same priorities. It touches on the organization itself by improving production and reducing waste. It helps the employee or individual set and meet their goals and improves the employee manager relationship. The key in keeping an organization and employee aligned, which improves performance and productivity, is Performance Management. When changes occur Performance Management helps the transition to be smoother and less hectic. It helps the organization and employee have a stream-lined relationship which improves communication and interactions between the two groups. It will help close any gaps that exist in an employee's skill-set and make them a more valuable employee through feedback and coaching Workshop Objectives: Define performance management. Understand how performance management works and the tools to make it work. Learn the three phases of performance management and how to assess it. Discuss effective goal-setting. Learn how to give feedback on performance management. Identify Kolb’s Learning Cycle. Recognize the importance of motivation. Develop a performance journal and performance plan.
If you have already downloaded my Comprehensive Guide to Change Management or my Comprehensive Guide to Change Management and ERP Implementations then most of what is in these slides is already covered in them. If you are one of the now nearly 1000 people who have downloaded my FREE Practical Framework Approach to Change which gave you a flavour of my own developed approach to "change" then these slides are for you. They have been competitively priced given the potential number of customers. I have taken the original high-level document and added details of each component of my approach as follows. Sponsorship - describes the key elements of Sponsorship in the change process including the need for a Sponsor, IBM Making Change Work survey, personal attributes of a Sponsor, the ABC/123 of Sponsorship, different types of Sponsor, Roles of a Sponsor, Sponsorship Checklist. Stakeholder Analysis & Management - provides the key steps for conducting Stakeholder Analysis and Management to support Change Communication and Engagement activity. The document structure includes What is Stakeholder Management, Benefits of Stakeholder Management, the four Stages of Stakeholder Management (Identify, Define, Engage and Plan) and the key to Stakeholder Management. Communication - describes the key elements of Communication with the context of change including Communication Guidelines, Creating Awareness, Different Messages, Channels for Building Awareness, a simple 4-stage Communication Framework Measuring Business Readiness & Adoption - describes the key elements of setting up Business Readiness/Adoption Measurement including What is Adoption/Business Readiness, Procsi's ADKAR, the 6 key Set-up Stages, What can be Measured, Agree Question + Examples, Agree Survey Participant, Agree Scoring Criteria and Target, Agree Survey Tool, Survey Input/Analysis/Actions. Training & Education - contains the key elements of managing necessary training in the context of a change initiative and include The Importance of Training, Overall Training Considerations, Training Needs Analysis, Logistical Considerations, Training Aligned to Roll-out (inc. example), Numbers to be Trained (inc. Example of Scheduling), Training Delivery Options, Training Documentation (inc. Example of Process), Training Logistics, Training Evaluation (inc. example). Managing Business Benefits - contain a "snapshot" guide to Managing Business benefits and include using a Structured Approach, What is a Benefit, What is Benefits Management, Why is Benefits Management important, Who is Responsible/Involved, Role of the Business Change Manager, Linking Benefits with the Business Case, About the Business Case, Business Case Development, The Business Case Process, The Benefits Management Process, Identifying and Structuring Benefits, Planning for Benefits, Realisation and Tracking of Benefits, Benefits Evaluation, Post Implementation Review (Why/What/When, Key Principles, How, Activities to Include, The Report. Continuous Improvement - describes the key elements of the Plan, Do, Check, Act (PDCA) cycle including Plan (Identify/Analyse the problem and what Tools to use), Do (Develop/Implement the Solution and what Tools to use), Check (Evaluate the Results, Achieve Goals and what Tools to use), Act (Implement the Solution and what Tools to use).
A document that provides key information about the People Side of Change & Change Resistance including People and Change (Common Sense & Mismanagement, Individual Feelings and Attitudes, Change vs Stability, the BPS Effect, Distribution of Change Reactions, Jungian Theory & Change People Types, The Kubler Ross Curve, The Head, Heart & Soul of Change). Change Resistance (Two Types of Resistance, Symptoms of Resistance, Reasons for Resistance, Reading the Signs of Resistance, Feelings that need to be Addressed, what you Think and what you Feel, How to Tackle Change Resistance).
A document providing the key steps for conducting Stakeholder Analysis and Management to support Change Communication and Engagement activity. The document structure includes What is Stakeholder Management, Benefits of Stakeholder Management, the fours Stages of Stakeholder Management (Identify, Define, Engage and Plan) and the key to Stakeholder Management.
This is a 20-slide PowerPoint. This document contains 6 frame Change Management frameworks that deal with the "soft" side of managing effective organizational change: 1. Dimensions of Change 2. Emotional Cycle of Change 3. Ingredients of Change 4. Level of Commitment 5. Phases of Team Building 6. Trust Formula
This slide deck contains everything (well almost) you would ever want to know about Change Management. It includes What is Change Management, Change Management vs Project Management, The Challenge of Change, Change Management Models, Ways of Implementing Change, People and Change, Managing Change Resistance, Change Behaviours, The head/Heart/Soul of Change, Change Agents, The Tools & Techniques of Change (inc. Sponsorship, Stakeholder Management and Engagement, Communication, Process Change, Organisational Change, Training, Adoption and Business Readiness, Business Benefits & Continuous Improvement), A Change Story and Success and Failure.
The 6 Change Approaches developed by John Kotter and Leonard Schlesinger is a model to prevent, decrease, or minimize resistance to change in organizations. The 6 approaches are: 1. Education and Communication 2. Participation and Involvement 3. Facilitation and Support 4. Negotiation and Agreement 5. Manipulation and Co-optation 6. Explicit and Implicit Coercion Before any approach methods are used, it is important to understand why people resist change. Kotter and Schlesinger identify four reasons: 1. Parochial Self-interest 2. Misunderstanding 3. Low Tolerance of Change 4. Different Assessments of the Situation Organizations must deal with new government regulations, new products, growth, increased competition, technological developments, and a changing workforce--which all force change. This PowerPoint also includes some templates you can use in your presentations.
Originally Presented: May 7, 2015 Course Length: 1.5 Hours Course Credit Hours: 1.5 PDHs Moderator: Maj Matthew Altman Speaker: Terri Hurley Planning for Change, Motivating, Persuading and Responding to Potential The world is changing and is changing faster than ever before. Responding to change requires a continuous change program where the company can constantly and dynamically adapt. Alternatively, an organization may need to go through a major change program periodically to remain competitive and/or current. People in charge of a change management progress must consider a variety of areas such as organizational change, persuasion, how to communicate the need for change, how to gain momentum, how to overcome resistance to change and how to deal with powerful resisting stakeholders to succeed. This course is designed to help participants familiarize themselves with these topics so they can be prepared to handle them when designing or executing change management. By the end of this course attendees will be able to: • Understand why some organizations fail in change management • Understand how people handle change and why their reactions matter • Plan stages of a change process and increase the likelihood of success by adhering to proven principles of change management • Understand why people are afraid of change and use behavioral techniques to overcome their resistance to change • Identify skill gaps and required infrastructural changes through a structured approach • Evaluate people’s performance and use coaching and mentoring to motivate them towards change • Use various tools to identify areas to focus on the most and brainstorm ideas on how to move the change process forward
This course analyzes the various aspects of organizational change and provides managers with methods of managing people through change in the organization. Focus is placed on helping employees to move through the SARA model of change and accept what direction the organization is heading.
This is Module 1 of a 10 module series that offers the online learner a comprehensive foundational understanding of Lean Six Sigma fundamentals. Completion of the 10 module series qualifies an individual's learning level as a Lean Six Sigma Yellow Belt, and prepares them for intermediate and advanced Lean Six Sigma training, such as Greenbelt or Blackbelt. Module 1 introduces the critical elements of Lean Six Sigma, as well as the concepts of Cost of Poor Quality, Variation, Data and Measurement Systems.