In this video, we explain what the benefits and best techniques are for demonstrating great telephone call control. This will help in reducing call times and unwanted additional calls. The benefits are both for you and the customer. There is a workbook for this video.
This course will take approximately 14 minutes to complete. This session will discuss the prevention and control of oil spills, and measures to prevent oil from getting near water, including groundwater. Facilities are required by the U.S. Environmental Protection Agency to develop a Spill Prevention, Control, and Countermeasures Plan—or SPCC Plan. We’ll review the SPCC Plan and policies for preventing and controlling spills.