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Knowledge Management (Course)

Knowledge Management (Course)

The Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment. Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That's a lot of knowledge! The Knowledge Management workshop will give participants the tools that they will need to begin implementing knowledge management in your organization, no matter what the size of the company or the budget. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed. Workshop Objectives: Understand the basic concept of knowledge management (KM) Identify the do’s and don’ts of KM Identify the KM live cycle Identify the new KM paradigm Identify the KM models Understand how to build a KM rational for your company Understand how to customize KM definitions Identify the steps to implementing KM in your organization Identify tips for success Understand the advance topics in KM

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Knowledge Management: Knowledge Sharing Skills Everyone Can Master

Knowledge Management: Knowledge Sharing Skills Everyone Can Master

Knowledge Sharing 101: How to get 35-50% more out of your support team with the people and technology you already have. Following the application of the information and techniques in this class across your team will also enable you to shorten by up to 70% the time it takes to get new members of the team up to speed and working independently. At the end of this module Learners will demonstrate end-to-end knowledge management skills including: How to and why you should begin by searching a common knowledge tool or repository How to update existing articles How to create a quality knowledge article with lasting value to the organization Basic experience writing a good article A keen understanding of the benefits of sharing knowledge and the disadvantages of not sharing knowledge Dispelling common myths of knowledge sharing in order to avoid common mistakes and pitfalls Pass a test on basic Knowledge Sharing

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