Free preview of the comprehensive My Gift: Myself hospice volunteer training course. Based upon the popular DVD and student manual based classroom course authored by JoAnne Chitwood, RN CHPN. The course meets all state and Medicare requirements for training a hospice volunteer. Certificate will be awarded if students complete 7 chapter skill tests with 80% correct answers. Volume discounts available for hospice organizations training a number of volunteers. Course includes over 5 hours of video and more than 250 pages of training, exercises, and reference material for volunteers.
Mobile learning, or mLearning, is defined as the delivery of learning, education or training on mobile devices, such as mobile phones, tablets, laptops or PDAs. MLearning allows training and support to be taken anywhere, making it flexible and convenient for companies to use. With our mLearning workshop, you will begin to see the importance and usefulness of mLearning in any organization. By absorbing the ins and outs of utilizing mLearning, participants will possess the skills needed to take advantage of this new technology, in order to educate employees and clients more efficiently. Workshop Objectives: Know the meaning of mLearning Recognize different methods of mLearning Know the benefits/challenges of using mLearning Train other employees regarding mLearning Form an mLearning plan
SevenStar HR is proud to present an engaging online experience that combines compelling story-based video scenarios, micro-learning, thought-provoking interactive games, exercises, legal instruction and more. Meets or exceeds all New York City and State regulations. We go beyond compliance to produce award-winning courses that captivate your employees and effect real change.
Whether you are preparing to be a professional trainer, or you are someone who does a bit of training as a part of their job, you'll want to be prepared for the training that you do. Participants will begin the process of becoming trainers themselves, and understand that training is a process where skills, knowledge, and attitudes are applied. The Train-The-Trainer workshop will give all types of trainer's tools to help participants create and deliver engaging, compelling workshops that will encourage trainees to come back for more. Skills such as facilitating, needs analyses, understanding participant’s needs, and managing tough topics will give participants what the need to become a trainer themselves. Workshop Objectives: Define training, facilitating, and presenting Understand how to identify participants’ training needs Create a lesson plan that incorporates the range of learning preferences Create an active, engaging learning environment Develop visual aids and supporting materials Manage difficult participants and tough topics
Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangible benefits. Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on. During the Measuring Results From Training course, participants will learn about the different ways to evaluate training progress, and how to use those tools to demonstrate the results that training brings. Once the training has been evaluated the next step is to modify and updated the curriculum to create a content that is better suited for the participants. Workshop Objectives: Understand Kolb’s learning styles and learning cycle Understand Kirkpatrick’s levels of evaluation Be familiar with many types of evaluation tools, including goal setting, tests, reactionary sheets, interviews, observations, hip-pocket assessments, skill assessments, and learning journals Understand when to use each type of evaluation tool Be able to perform a needs assessment Know how to write learning objectives and link them to evaluation Be able to write an evaluation plan to evaluate learning at each stage of the training and far beyond Know how to identify the costs, benefits, and return on investment of training Be familiar with the parts of a business case
Crating a Lunch and Learn session is a low cost training option. It is a great way to introduce a topic or give a small demonstration on a new product or service. Participants will be shown the criteria involved in creating a great Lunch and Learn environment. They are usually voluntary, thus attendance can sometimes be an issue. With this workshop you will be given the knowledge work through this issue and others. Our Lunch and Learn workshop will give your organization a quick and useful tool to add to its training department. Participants will be able to use it as a follow-up or refresher to a previous training session. It doesn’t have to be just about a learning event, it can also involve collaboration, networking, or sharing best practices between employees. Workshop Objectives: Understand what a lunch and learn is and is not Be able to set up and break down Create new content Address difficult situations and people Create useful takeaways Use feedback to improve future lunch and learns
Webinars are a great inexpensive way to reach a large number of people. Webinars are great tools if you want to market a new or improved product, train employees, demonstrate a new task, or have a meeting with employees located throughout the globe. Being an interactive form of media, Webinars provides a great environment for these activities and so much more. Creating a Great Webinar is all about providing a great interaction between the presenter and the audience. Participants will develop the skills needed to promote, host, or facilitate a great Webinar for your company. Sharing your passion and knowledge with a Webinar is the best way to reach many Workshop Objectives: Define webinars and their purpose Choose the best formats Prepare for webinars Avoid common mistakes Understand how to interact with the target audience Follow up successfully
Bloom’s Taxonomy is not just for elementary school teachers. The three domains of the taxonomy apply to adult education as well. In this manual, we will pay attention to the psychomotor domain. This is the domain of action and physicality. It is important to remember that psychomotor works together with the other domains when implementing it.
Bloom’s Taxonomy is not just for elementary school teachers. The three domains of the taxonomy apply to adult education as well. In this course, we will pay attention to the cognitive domain. This is the domain of knowledge and intellect, and it is the main focus of most educators. With our “Adult Learner: Bloom’s Taxonomy – Cognitive Domain” workshop, participants will discover the specifics of how the cognitive domain increases intellectual capability. Workshop Objectives: Understand Bloom’s Taxonomy Explain the cognitive domain Explore the two cognitive domains Explain types of knowledge Identify training in the cognitive domain
This Spanish language harassment training video for managers is a one of a kind. In 13 minutes your Spanish speaking managers will learn what illegal harassment is, the effect it has on the workplace, how to prevent it, what they should do when they receive a complaint and the consequences of engaging in harassment.
In 2018, New York City and State passed sexual harassment laws that require employee training. The state law mandates training for every employee in the state and the New York City law requires the training for employers with 15 or more workers. This course was designed to cover both the city and state law while also giving managers and supervisors the information they need to prevent harassment in the workplace.
In 2018, New York State began to require sexual harassment training for every employee and New York City began to require training for every employer with 15 or more employees. This brand-new course was designed specifically to cover the training required by both laws. The course contains the following: A sleek, modern, HD video with content based around the New York state model training program, the New York Civil Rights Law, The New York City Human Rights Law, and the EEOC. A section on bystander intervention (in the video) which is required by the The New York City Human Rights Law and a great addition for any employee in New York state. A 15 question quiz to satisfy the interactive component required in the training. Sexual Harassment Prevention in New York covers this sensitive and widespread problem with a direct style that will leave no doubt in your employees' minds what sexual harassment is, what behaviors are unacceptable, how to prevent sexual harassment and the consequences for engaging in harassment.
This brand new July 2018 produced course was made specifically for employees in the healthcare industry. The course begins with a 7 minute full HD video that explains sexual harassment in the healthcare workplace, then ends with a 15 question quiz to ensure comprehension. This simple format will get your employees through training in 15-20 minutes. The video portion delivers the information in a clear, direct, no-nonsense style. Unlike many programs on the marketplace, the course's video has a slick, modern look with brand-new footage. No cheesy acting or bad haircuts, just the facts delivered in a memorable style. The course covers: The definition of sexual harassment in the workplace Quid Pro Quo sexual harassment Hostile Environment sexual harassment Specific behaviors and conduct that contributes to a hostile work environment. Patient sexual harassment Sexual harassment from third-party workers such as contractors, delivery persons, and salespersons. Same-sex harassment Harassment at conferences, work parties and other events outside of the workplace. The Reason Person Standard Filing harassment complaints Retaliation. Prevention techniques.
INCLUDES 2 FULL COURSES. This training set is made up of two core Pre-Sales Activities to help you generate high target sales opportunities. Courses included in this set are: 1) Properly Prepare for Sales Activities 2) Conduct Effective Prospecting Sessions
INCLUDES 2 FULL COURSES For high-performing sales professionals, the sales process doesn’t end with closing the sale. There is still work to be done! Now is the time to engage in your Post-Sales Activities. This Training Set will walk you through two key elements of your Post-Sale Activities: 1) How to Position and Obtain Case Studies and Testimonials for use in future sales opportunities and 2) How to Obtain Referrals to other highly-qualified prospects. This allows you to progress from the “one to one sale” to the “one to many” sale and leverage your time with high-target, high-return prospects.
INCLUDES 8 COMPLETE COURSES. Once you are engaged with a prospect, there are 8 Core-Activities that, if followed, will increase the likelihood of a successful sale. This Training Set includes the following 8 courses: 1) Building Professional Trust and Rapport 2) How to Uncover Key Decision Makers Involved in the Decision-Making Process 3) Setting Agenda’s and Expectations for the Meeting 4) The ins and outs of Impact Based Company Overview Presentations 5) The Steps to Conduct an Effective Needs Analysis 6) Presenting Your Solutions 7) Essential Closing Skills 8) How to Overcome Objections
This harassment prevention course covers all federal law pertaining to harassment. Delivered in a simple, concise, no-nonsense style this course leaves no doubt about what behaviors are unacceptable and the consequences for engaging in them. Fully updated in 2016, this course covers the following: The Protected Groups Hostile Environment Harassment The Reasonable Person Standard Techniques to prevent harassment Bullying Harassment via text, e-mail or social media. Gender harassment Disability harassment Sexual harassment Same Sex harassment Religious harassment Pregnancy harassment Gossiping and spreading rumors Menacing, threatening or intimidating Insensitive jokes or comments Racial slurs or epithets Excluding or isolating co-workers. Using demeaning or offensive names The consequences of harassment. Harassment by non-employees like customers Retaliation And much more. The course includes a full HD video and employee quiz.
With the changing demographics of citizen populations, government organizations are finding it more and more critical to represent their organizations with a diverse workforce. It's the manager's job to ensure that diversity and inclusion programs are successful. Managers also have the crucial job of educating their employees about what diversity is, why it’s important and how to embrace it and participate in it. Providing this education is a constant day-to-day process that involves reinforcing the organization’s training programs and enforcing the policy itself through reminders, coaching and direct training. This 2017 course covers: What is diversity? Why is diversity important? How can managers embrace diversity? How managers and supervisors can influence a successful diversity and inclusion program Why it’s critical that managers take the time to discover their own biases. Why managers should include diversity and inclusion as part of all of their work decisions.
It doesn't seem like a day passes without another horrifying story of an active shooting incident that kills and maims innocent people. Oftentimes, these tragedies occur in the workplace. The chances of your workplace experiencing an attack by a gunman are small, however mass shootings are so devastating that every workplace should be trained on how to react when a shooting begins, how to spot the signs of a disturbed co-worker and security measures that can slow down or prevent an attack. This brand new course details: Active shooter profiles Threat assessments When to report to report suspicious behavior Preparation The Plan recommended by the homeland security, the FBI and local law enforcement. Run, Hide, Fight How to react when the SWAT team arrives. Prevention strategies This course features a full HD video and employee quiz.
This retail service course follows our host through his day as he travels to a clothing store, a sporting goods store, a stereo store, a flower shop and a hardware store. During his journey, he also has telephone service experiences with his doctor and with the cable company. Both good and bad examples of retail customer service are presented as our host proceeds through his day. This course has 4 parts. PART ONE Making Your Customers Feel Welcome Think of each customer as an invited guest Personally welcome each visitor to your store Use a simple and natural greeting Treat the customer like YOU would like to be treated PART TWO Giving Your Undivided Attention Make people feel important – like they matter to you! Stop what you’re doing and help the customer Nothing is more important than focusing on a customer PART THREE Going the Extra Mile “Is there anything else I can do?” Follow through on all your promises Find out what you can REALLY do to help the customer PART FOUR Showing You Appreciate Your Customer’s Business Say, “Thank you!” Encourage your customers to tell their friends about you Invite the customer back to the store