In this short 1 minute video you will learn the three step approach to calming upset customers.
Customers have their own expectations and what service means to them. When these expectations are not met and the customer becomes displeased they may just walk away from your business. In this 10 minute interactive video module we will look at how to effectively manage difficult customers and situations and ensure we dont lose them as a customer by looking at the following areas: New techniques and ideas on managing difficult customers. Using the Sorry, Glad, Sure technique. How close and finish conversations.