If you are taking this course, you have probably been instructed to do so by your manager and your manager has probably begun practicing a radical new philosophy of managing. This new philosophy, "Managing from the Heart," is designed to teach managers how to engineer a work environment in which employees are provided an opportunity to acquire the necessary tools, interaction, and instruction that will propel the employee to success. This course is for you, the employee, and is designed to create the awareness and understanding necessary to take full advantage of this environment opportunity. The employee who embraces this philosophy will begin a journey of growth in which he or she will develop "personal power," allowing the individual to succeed at whatever they attempt.
If you are in charge for the success of a business process, then this course on Managing Business Process would come in handy for you. In about 2 hours, we will introduce you to some of the important concepts and tools such Business Process Management Systems ( BPMS), challenges in handling business processes, various process mapping techniques, etc.
Taken from the book and course, "Managing from the Heart - A Way of Life," this course guides the manager through the steps to effectively conduct his or her staff like a "finely tuned orchestra." The manager will learn the problems associated with "Starting Up a Department from Scratch," "Inheriting an Established Department," and "Maintaining an Established Department." Our "Managing from the Heart" philosophy will instruct the manager how to develop staff that manages themselves and is willing to go to war for him or her.
Understanding the financial impact of every transaction undertaken in a business is the key focus of this course. A good manager is one who understands how to sell a lot of products or services but selling a lot of products or services does not make the manager an excellent one. Sales is a gift to a customer until it is translated into cash. It is with this in mind a manager must understand the impact of sales in the profit and loss account (profitability measurement), cashflow statements ( liquidity measurement) and balance sheet (net worth measurement). This course is targeted at non-financial experts with responsibility to manage and control financial resources in their organisation. This course aims at providing participants with finance fundamentals that will help them come to grips with sound financial discipline for business success. The course will cover topics such as: The definition of profit and loss accounts; why and how they are put together The definition of balance sheet; why and how they are put together The definition of cash flow statement; why and how they are put together Finance jargons and how to make sense of financial statements for effective decision making Effective financial controls required for robust safeguards over assets of an organisation How to interpret and evaluate the performance of a business using financial ratios Strategies for identifying financial leakages and maximising cash flow in your business- introduction to effective credit control system Brief introduction to financial costings and budget Post practice sessions, feedback and evaluation after the tutor session.
Transform your presentations with Beyond Bullet Points 101! This online training course will take you step-by-step through the process of creating an outstanding presentation beyond bullet points -- and help you to build your own personal presentation along the way. With this training program, you'll learn how to create stimulating presentations while modeling leadership in the workplace. The course modules include: Previewing the Route You'll Take with BBP (12:48) - Module 1: Comparing Two PowerPoint Routes, and Two Outcomes (26:55) Module 2: Igniting Your Ideas by Sparking Emotion (36:53) Module 3: Revving Your Intellectual Engine by Prioritizing Your Ideas (31:25) Module 4: Shifting from Words to Pictures by Setting Up your Storyboard (47:29) Module 5: Stepping on the Gas by Quickly Adding Graphics (26:56) Module 6: Crossing the Finish Line with Engaging Delivery (24:33) Each module features narration, examples, downloads, and interactive quizzes to test your knowledge - once you enroll you'll have full access to the course for 1 year. Total Course Running Time: 207 minutes (3 hours 27 minutes) Note: In order to access the course downloads, you will need to allow pop-up windows with the Coggno website. If you use a Safari browser, you will need to deselect the "Block Pop-Up Windows" feature in the Safari menu in order to download documents from the Download tab in the course. If you use Google Chrome and run into a problem with the downloads, you may need to use an alternate browser.
Gender identity awareness is necessary to ensure equal respect and fair opportunities for everybody. So what does this mean for your organization? While every entity is unique and should consider the needs of their individual workforce, this course provides some basic steps you can take to better increase gender identity awareness.
Have you ever really considered why diversity within your organization matters? Instinctively, the answer seems simple. Diversity promotes the idea of different individuals coming together to achieve common goals. Although this may be true, diversity has more advantages than you may realize.
Having a diverse company culture is good for business! Diversity in the workplace promotes inclusion, innovation, and improved retention rates. This course provides 5 ideas for additional ways you can create a more diverse company culture.
This 10 minute video provides some tips and techniques to help deal with difficult customers. You will learn about de-escalation techniques, understanding emotions and more ways to manage difficult customers. It is designed as a more advanced training video than a beginner would learn from. There is a workbook for this video.
In this 10 minute video you will learn some tips on delegation and some techniques to easily apply in your role. We will also cover the steps and levels of negotiation. There is a workbook for this video.
This 10 minute video covers some advanced techniques and ideas for providing excellent customer service. You will learn more about moments of truth with customers at various touch points, more on internal customer service for your organisation and customer needs and expectations. There is a workbook for this video.
This 10 minute video explains about communication, tone, modulation and body language. There is a workbook for this video.
This 10 minute video covers some core leadership basics and is a good refresher for all leaders. You will learn about leadership styles and some useful leadership tips. It also includes some tips on how you can ease into a new leadership role and how to deal with former peers. There is a workbook for this video.
Workplace discrimination is a serious issue. The Equal Employment Opportunity Community reports over 100,000 bias cases annually. If employers are not being proactive they could be held responsible for failing to protect their employees from discrimination. This course provides some ideas of places you can start to protect your staff from discrimination.
Diversity programs and initiatives are continually evolving. Often, organizations face roadblocks when trying to diversify their workforce. This course identifies what these roadblocks could be and provides three of the latest, proven strategies to achieve workplace diversity.
Being in a leadership position early on in your career is exciting. But on the flip side, you can face hurdles, including learning how to manage employees who may be years older than you. Older employees are a talent pool that shouldn’t be underutilized despite the age gap. This video will provide some tips of what to do, and what not do to, when managing older team members.
Workplace discrimination is a serious problem. Understanding the facts about age discrimination will help you make a difference in stopping unfair employment practices. In this lesson you will learn about the Age Discrimination in Employment Act (ADEA) and learn how you can become a part of the solution to helping everyone find and retain gainful employment opportunities.
This lesson provides five strategies for creating a more inclusive work environment. While there is not a specific roadmap to achieve an inclusive workplace, any step you take to further help employees feel valued and respected can greatly benefit your organization. If you already have an inclusion program in place, or are just getting started, these strategies can help your organization be a place where employees from all backgrounds feel welcomed.
One of the most important decisions a company can make is hiring new employees. Good hiring decisions can make or break teams and can have a direct impact on a company's bottom line. Additionally, increasing diversity in hiring is about more than simple fair hiring practices. Research shows diverse teams make faster decisions and are more innovative. This class is designed to assist managers, supervisors, and HR staff in improving interviewing skills.
Servant leadership can seem like a contradicting term, but it is becoming a very popular tool in many businesses. Servant leadership is a philosophy that involves focusing on others (i.e. your employees), and focus on their success, and in turn build better professional relationships that can benefit both manager and employee. Servant leadership shows that managers can be great leaders while boosting their employee’s confidence and further their success at the same time. With our “Servant Leadership” workshop, participants will discover the specifics of how servant leadership works and how it can benefit both leaders and employees!