Key to successfully getting the best out of colleagues is building the appropriate relationship with the people you are working with. OSA Content: The subject of this OSA is trust and rapport and how to build them. Topics include: * What we mean by trust and rapport * Basic rapport building skills * What does and doesn’t build trust * Why it is becoming more important to consciously build trust with your colleagues and team members
Online Management/Leadership Training Courses
Your role of ‘coachee’. We explore the advantages of coaching and give you a model for describing personalities that can be useful in your interactions with your manager. OSA Content: The subject of this OSA is the role of 'coachee'. Topics include: * The advantages of coaching * The coaching model TGROW and how it helps to make the coaching you receive effective * A model for describing personalities that can be useful in your interactions with your manager.
Assertiveness – what it is and what it takes. We look at several basic types of behavior, and why assertive behavior is usually the most appropriate. OSA Content: The subject of this OSA is assertiveness – what it is and what it takes. It looks at several basic types of behavior, and why assertive behavior is usually the most appropriate.
US companies are losing billions every year. And they don’t know how. This groundbreaking program studies the how the brain influences decisions that impact who a company hires, who they fire and who they promote. Topics Covered: How the brain makes decisions Why biases remain hidden How bias is formed Financial impact from stereotypes Conscious strategies for unconscious bias Historically, humans had to make quick decisions on whom they could trust. Fight or flight. Friend or foe. These ancient impulses have bled into the workplace wrecking havoc on companies. They are so deeply ingrained they are unknown to the individual. Watch with puzzling curiosity as this program breaks with the tradition of blame to embrace the mirror.
This course details the valuable techniques and strategies that enable managers to conduct extraordinary job interviews. This course covers: Beginning an interview The dangers of rapport building questions Keeping it job related to eliminate bias Note taking Staying on time The importance of silence Probing questions Verbal cues Non-verbal cues Maintaining control Rating candidates Ending the interview and more
Organizational leadership is a field of business management that specifically relates to meeting the challenges and goals brought by both individual employees or an organization as a whole. This course addresses employees who might belong to the C-suite, the executive team, management team, directorial team etc. The goal of this course is to present the basics of organizational leadership, outline the leader's role in each team and explain how leaders influence employee behavior. The estimated study time for the course is 20 minutes.
The ability to recognize, manage and utilize personal emotions and the ability to understand emotions in other people has proven to be one of the greatest indicators of personal and professional success. People with this "emotional intelligence" can control their reactions to emotions and can navigate personal and social interactions with great skill. This new course will teach the basics of emotional intelligence and provide specific ways to apply emotional intelligence in professional and personal situations that are faced every day. Learning Objectives: Become aware of personal emotions and their effect on careers Manage emotions and channel them into positive decisions Making decisions that match personal values Become empathetic in personal and social relations Active listen and recognize non-verbal cues Benefit from criticism and deliver positive and construction feedback Apologize and forgive Help other people succeed
Carefully following a detailed progressive discipline policy is one of the best ways for managers and their employers to stay out of court. COURSE OBJECTIVES Keeping written and voice communication job-related Avoiding emotional responses when following disciplinary procedures Documentation Following the most common progressive discipline steps Terminations and Immediate discharges
It must be realized that every single organization out there in various types of industries either manufacturing or services are within a specified business eco-system. Technologies and automation plays an import part in the realization of Industry 4.0. However, we must understand that data that are generated in the current systems of an organization will lead towards the need for people's capability change, process changes and introduction of new technologies or automation. The movement of data in the business eco-system must be well understood in order to capitalize in the 4th Industrial Revolution. In this two(2) days awareness program, in which participants will be exposed to the fundamentals of Industry 4.0, the pillars, big data analytics and its related statistical thinking for People, Process & Technology (PPT) needs. In the 4IR, it's emphasised that disruptions will happen through the nine pillars, that is: Autonomous Systems Additive Manufacturing Systems Integration Cyber Security Cloud Computing Internet of Things (IOTs) Simulation Augmented Reality Big Data Analytics This program is indeed important to effectively build on the business intelligence needed to manage the business of various organizations in any industry. The knowledge provided in this program will allow executives and managers alike to have the needed awareness regards to Industry 4.0 and big data before going for any particular hardware and software in order to make timely business decisions and increase organization’s competitiveness, both locally and internationally. Objectives At the end of this training package, participants will be empowered to:- Understand what is the fundamental of Industry 4.0 and its Pillars Understand the basics of what is big data as of its original term and the widening scope of its definition in Industry 4.0 Data Mobility and it’s applications in the industry 4.0 Acquire the skills of identifying big data links in business eco-system with integrity in a full spectrum (in terms of People, Process and Technology)
As a person at a leading position, have you ever assessed your effectiveness as a coach? Although, coaching your team is the most underrated roles you play, it is the most important role too. This course addresses the five strategies used by effective coaches. Assess your skills against these five strategies and enhance your abilities to sharpen your coaching skills.
Your talent is your most important resource. Deploying it to implement different methods of coaching will not only help you to strengthen your team’s abilities, but also your own leadership skills. No matter where you are, no matter how many people you put together on a team, you will always experience the same phenomenon. Some team members will perform above expectations while others will perform at an average or standard level, and some will perform at substandard levels. Coaching is a performance process with lots of actions and steps. Let’s take a look at some of the ways to coach your team and how you can make the most of these opportunities.
Whether you're just starting or you have been leading or in management for a long time, leadership development skills are something that are beneficial to everyone. Ensure that you have the training and skills that you need to be able to be lead your team through any situation. Our leadership and management techniques training enables you to study leadership at a time that suits you, whether at home, at work, or on a break.
The Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment. Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That's a lot of knowledge! The Knowledge Management workshop will give participants the tools that they will need to begin implementing knowledge management in your organization, no matter what the size of the company or the budget. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed. Workshop Objectives: Understand the basic concept of knowledge management (KM) Identify the do’s and don’ts of KM Identify the KM live cycle Identify the new KM paradigm Identify the KM models Understand how to build a KM rational for your company Understand how to customize KM definitions Identify the steps to implementing KM in your organization Identify tips for success Understand the advance topics in KM
It is easy to overlook the importance of contract management because it seems to be a boring, mundane topic. Contracts, however, are the basis of most business relationships. If contracts are managed well, business relationship will flourish. If they are not, companies face financial loss, relationship harm, and damaged reputations. With our “Contract Management” workshop, participants will discover the specifics of how contract management works and how to effectively source agents. Workshop Objectives: Identify contract elements Understand ethical contract management Calculate value Negotiate contracts Create basic amendments
The loss of valuable leadership can cripple a company. Business succession planning is essentially preparing successors to take on vital leadership roles when the need arises. It is essential to the long-term survival of a company. Every company should have a form of succession planning in its portfolio as it is not the expected absences that can cripple a company, but the unexpected ones. Whether it is preparing someone to take over a position of leadership in a corporation, or the sole proprietor of a small organization, Business Succession Planning will teach you the difference between succession planning and mere replacement planning. How you prepare people to take on the responsibilities of leadership so that the company thrives in the transition is just as important as picking the right person for the job. Workshop Objectives: Define business succession planning and its role in your company. Lay the groundwork to develop a succession plan. The importance of mentorship. Define and use a SWOT analysis to set goals. Create a plan, assign roles, and execute the plan. Communicate to develop support and manage change. Anticipate obstacles and evaluate and adapt goals and plans. Characterize success.
Money matters can be intimidating for even the smartest people. However, having a solid understanding of basic financial terms and methods is crucial to your career. When terms like ROI, EBIT, GAAP, and extrapolation join the conversation, you'll want to know what people are talking about, and you'll want to be able to participate in the discussion. The Budgets And Financial Reports workshop will give you a solid foundation in finance. We'll cover topics like commonly used terms, financial statements, budgets, forecasting, purchasing decisions, and financial legislation. Workshop Objectives: Identify financial terminology Understand financial statements Identify how to analyze financial statements Understand budgets How to make budgeting easy Understand advanced forecasting techniques Understand how to manage the budget Identify How to make smart purchasing decisions Identify the legal aspects of finances
A distracted employee is a less effective employee. Employees who do not pay attention to their work can waste valuable time and make careless mistakes. Your participants will be more efficient at their job, make fewer mistakes, and overall be more productive. Attention Management is a useful skill that allows managers to connect with their employees on an emotional level and motivate them to focus on their work and how to reach their personal and company goals. Participants will gain valuable insight and strategies into what it takes to be more attentive and vigilant. Workshop Objectives: Define and understand attention management. Identify different types of attention. Create strategies for goals and SMART goals. Be familiar with methods that focus attention. Put an end to procrastination. Learn how to prioritize time. Increased productivity Increased job satisfaction
In the United States today, women make up half of the workforce. Unfortunately for women, their male colleagues are promoted at a much higher rate. Women offer great work ethnics, and bring something different from men to the workforce, but many times it goes unnoticed. In this workshop, you will learn about how organizations can develop women leaders, about the benefits of women in organizations, as well as advancements for the future of women. You will learn how women in the workplace cannot only benefit the women themselves, but also your organization as well. With the Women in Leadership workshop, participants will learn how women are changing the workforce. Through this workshop, participants will gain a new perspective on the workforce, and what benefits can come from hiring and promoting women to higher positions. Workshop Objectives: Discuss the leadership gap between men and women Learn about women in various powerful positions Discuss different traits associated with women in management Understand the different barriers facing women in leadership positions Learn about the benefits of having women in the workforce
Servant leadership can seem like a contradicting term, but it is becoming a very popular tool in many businesses. Servant leadership is a philosophy that involves focusing on others (i.e. your employees), and focus on their success, and in turn build better professional relationships that can benefit both manager and employee. Servant leadership shows that managers can be great leaders while boosting their employee’s confidence and further their success at the same time. With our “Servant Leadership” workshop, participants will discover the specifics of how servant leadership works and how it can benefit both leaders and employees! Workshop Objectives: Define servant leadership Know the characteristics of servant leadership Recognize the barriers of servant leadership Learn to be a mentor and a motivator Practice self-reflection
As we grow, we learn to become leaders. Being a leader is natural for some, and learned for others. No matter how we have become a leader, it is important to remember we must lead ourselves before we lead others. Take the time to motivate yourself and realize that you can do it. With our “Self-Leadership” workshop, participants will discover the specifics of how to be a better leader for themselves and for others. Participants will be able to guide themselves in positives ways, which equals success! Workshop Objectives: Understand what self-leadership is Motivate yourself Set goals Reward yourself when positive things happen Think positively