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  • Author: LearningPlanet Limited
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Questioning Skills Course

Questioning Skills Course

In this 10 minute version, we examine the main questioning skills and how to use them for effective conversation control. Open, closed, leading, echoic, rhetorical and clarifying questions are all explained. There is a workbook for this video.

Visited 78 times
$9.50
Negotiation Skills Course

Negotiation Skills Course

This 10 minute video explains the steps in negotiation and some tips on how to effectively negotiate. You will learn about the stages of negotiation, a beneficial outcome and useful tactics in a negotiation. There is a workbook for this video.

Visited 130 times
$9.50
Managing Customer Needs Course

Managing Customer Needs Course

In this 10 minute video module, we explain the importance of managing the needs of your customers and ways in which you can do that. It starts with good listening and understanding your customer so you can lead them to the best outcome. There is a workbook for this video

Visited 53 times
$9.50
Handling Difficult Customers Course

Handling Difficult Customers Course

Difficult Customer Techniques - This 10 minute video outlines ways you can deal with difficult customers and how you can calm them down. You will learn a few techniques on dealing with difficult customers. There is a workbook for this video.

Visited 103 times
$9.50
Closing the Sale Course

Closing the Sale Course

This video covers ways to improve your confidence in closing a sale. There are several types of sales closes and we discuss some of them here with examples. Learn some key techniques in being able to ask for the business and successfully close a sale. There is a workbook for this video.

Visited 62 times
$9.50
Abusive Customers Course

Abusive Customers Course

This 10 minute video module explains what is included in abusive behaviour from customers and ways of dealing with them. You will learn some response strategies, termination ideas and how to avoid being baited into the wrong kind of response. There is a workbook for this video.

Visited 90 times
$9.50