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Conflict Resolution Course
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Conflict Resolution Course

Author: CTP Training Solutions

Category: Online Personal Development Training > General

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building...

Keywords: professional development, personal development, leadership, Management, communication, team, coaching, mentoring, motivation, conflict, anger

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  • Workshop Objectives: • Understand what conflict and conflict resolution mean • Understand all six phases of the conflict resolution process • Understand the five main styles of conflict resolution • Be able to adapt the process for all types of conflicts • Be able to break out parts of the process and use those tools to prevent conflict • Be able to use basic communication tools, such as the agreement frame and open questions • Be able to use basic anger and stress management techniques

Included Modules:
  • Conflict Resolution

    Conflict Resolution Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building... more