This online learning life coaching course, is a total training programme for any person that is: Interested in life coaching Would like to receive a life coaching certification Interested in coaching themselves, their friends, their family Interested in coaching as part of CPD Interested in starting a new career in the field of coaching Interested in starting their own coaching practice Interested in how the whole coaching process works This life coaching course from the Training Academy of Renaissance Life Therapies, is a comprehensive life coaching course. It has all the advantages of online learning, such as flexibility and convenience, with the advantage of tutor support. Libby Seery, the course creator, offers full support (via Skype, phone & email). On course completion, you will have a great appreciation of coaching, together with the ability and the skills required to become a life coach. You will also receive a certificate on course completion. So whether you want to train as a life coach to start a new career, or would like to use coaching for the purpose of self development, this course is perfect. What is covered in this life coaching course: Course Introduction This module takes a look at who the course is intended for as well as the course objectives. Because of the flexibility of the course, we learn that it perfect for those people who wish to train as a life coach, as well as being an ideal learning experience for those people who wish to work on self progression or continued professional development, as well as those who have an interest in the coaching process. We also cover that this is the perfect course for those people wishing to start their own coaching practice. We learn that on completion of this course, you will be able to facilitate positive change, enabling your clients to reach their full potential and achieve your life goals. You will have an understanding of the principles of Coaching and how to apply those principles to yourself and to your clients’ lives. You will have a great understanding of what a coach can and cannot do. You will be able to set goals, make action plans and meet deadlines. In this module we also get the opportunity to meet the course instructor. Downloadable Resources In this module, we learn that there are a whole host of resources for you to download so that you are able to actively practise the various exercises throughout the course, ensuring you get the most from it. For ease and convenience, we have included all of the resources within this module, and as you progress through the course, we will indicate which of them you need for the specific exercises. As well as downaloadbles that are needed for specific modules, we have included many that are independent of the modules, and can be used as resources for self exploration. We have created all of the resources so that you are able to personalise them and make them you're own. This is particularly helpful for those people wishing to train as a life coach and to start their own coaching practice. This means that they are ready for you to upload your company logo and freely distribute them as you wish. In effect, you will have a ready made toolkit. As well as thought provoking exercises, we have included some templates for administration purposes. Again, this is perfect for those people wishing to start their own coaching practice. In this module we have included resources, such as: About Me Daily Planner Weekly Planner Monthly Planner Are Too Comfortable? Boost Your Strength Exercise Creating Your SMART Goal Day To Day Jotter How Good Are You To Yourself? Identify What You’re Tolerating Letting Go Life Balance Live Your Dream Making New Friends Coaching Exercise Micro Goals Mind Map Mistakes Pre Coaching Session Questions For Coaching Session Questions To Help Move Forward With Your Goals The Helicopter This Year’s Goals 4 Steps Time Chart Time Management Quarters What I Want To Achieve This Year Amazing Goal Setting Exercise Coaching, Counselling, Consulting and Mentoring In this module, we cover what each of these terms mean, and how they differ from each other. Specifically, and with the help of examples, we learn: Differences Between Counselling & Coaching Differences Between Mentoring & Coaching Differences Between Consulting & Coaching We then finish off this module by recapping with a brief summary of the differences. The Key Responsibilities of a coach We look at the primary role of a coach and the responsibility this brings. Included in this module, are: Facilitative Role Highlighting Choices Encouraging Honesty Commitment To Success Focus On The Client Challenging Confidentiality Listening Skills In this module we look at the five aspects associated with listening. We learn that there are only two aspects that we should be concerned with regards to the coaching setting. We learn that empathetic listening is a vital skill that teaches us to listen without judgement, and to be an effective communicator, it is essential to have empathy, trust, understanding and sympathy. We cover the importance of asking open ended questions, as well as reflection and finally we look at the four way process method. Questioning What, Why, When, How, Where, Who. We cover the percentage of balance between coach and client is 70% listening and 30% questioning. We learn how different questions provoke different responses. The style of questions we look at include: Compounding Questions Leading Questions Tag Questions Reflective Questions Challenging Questions Reframing Questions Focusing Questions Closed Questions Open Questions Expanding Questions Embedded Questions Comparison Questions Curious Questions We also include some questions to ask when you think clients may want to do something new, but they are unsure of what that something is. T-GROW Coaching Model This is a proven coaching model which has a clear structure and ensures that the most crucial areas of achieving a goal are thought through and carefully considered. T-GROW, stands for: Topic Grow Reality Obstacles / Options Way Forward We learn the most effective questions to use with this particular model, in order to get the most from yourself and your clients, and ensuring that you achieve all goals that are set. SMART Coaching Model This is another favoured coaching model. It is great for being specific when setting goals ensuring that they are realistic and measurable. The SMART goal setting method is a five stage process, although it is not a rigid process. It is a checklist that ensures you include the five steps surrounding your goals. SMART stands for: Specific Measurable Achievable Realistic Timed As part of an exercise, we use the SMART coaching model, in a real life example, of someone who would like to achieve the goal of wanting to earn more money. Wheel Of Life The wheel of life is one of the most important tools in the coaching toolkit. It is perfect for beginning the process of identifying goals and areas the client wishes to focus on. It is simplistic but yet powerful. It provides the client with an instant visual of what it is they want. A client often knows they want something to change, but don’t know where to start, so the wheel of life is a great place to begin. Each segment of the wheel represent an area of life and focus, such as: Friends & Social Contacts Health Money & Finance Personal Development Fun & Recreation Work & Career Relationships & Romance Family Albert Mehrabian Model This is communication model, which works on the principle that communication is more than just words. In fact we learn the words you say are just 7% of the message. Pitch, volume and pace make up 38%, and body language accounts for a huge 55%. This communication model is a great asset for any coach to learn, and for those people wishing to become more effective communicators. Matching and Mirroring Mirroring and matching can help build rapport between two people. Rapport is connecting with another person and sharing a sense of ease, a trust, a familiarity with each other, or more commonly to click with. Good rapport helps with communication and interaction between coach and client. Rapport happens naturally or it can be built. One key way to help build rapport, is to physically match and mirror the other person. Clean Language: Its Use In Coaching Clean language is a communications methodology, developed by David J Grove, a counselling psychologist, during the 1980’s and 1990’s. Clean language encourages a sense of clarity in communication between people. It offers helpful techniques for people that work closely with other people, such as in coaching. We cover the principles of clean language and learn the twelve basic questions that accompany the clean language approach. Within these questions, there are certain styles, including: Developing Questions Sequence and Source Questions Intention Questions Passive Aggressive Assertive Model of Communication We can identify passive, aggressive and assertive behaviour, by observing the way communication is conveyed. This module includes an exercise for you to identify sentences, that are either, passive, aggressive or assertive. How Did You Get on? In this module, we look at the answers to the passive, aggressive or assertive, exercise. It is a great opportunity to explore your awareness of this style of communication. How Assertive Are You? This is a great exercise to discover just how assertive you are. You get the opportunity to score yourself and see where you fall on the scale of being assertive. Feedback In this module we learn what feedback is, and why it is so important. As a coach, giving feedback will expand your clients unknown potential and reduce their blind spots. In fact, effective feedback can improve performance by 39%. We learn how and why we should own our feedback in order to be constructive, without being critical. We finish this module by learning the feedback styles of the 2:2 rule, and the feedback sandwich. Administration In this module we are introduced to a number of documents that will help you in practising as a life coach. This is a particularly important section for those people who are interested in training as a life coach and have plans to set up their own life coaching practice. This section includes information on The Data Protection Act, as well as coaching ethics and standards. We've also included a coaching client contract that you can personalise by adding your own logo or company details. Conclusion In this final lecture we’ll be summarising what we’ve learned throughout the course. This will help us to make sure, we’ve fully understood the learning objective and successfully achieved it.
Being prepared for an active shooter situation can help individuals to act clearly and decisively at a time when every second counts. This course is a starting point to provide people with the reassurance and empowerment they need to go about their daily activities with confidence.
When discussing gender identity and sexual orientation it’s common to hear acronyms used to reference different groups, orientations, and identities. For several years, the most common acronym was LGBT, however to be more inclusive the acronym has evolved into many different forms. In this course we’ll help you understand the pieces that make up the LGBTQIA+ acronym.
We’ve all been in a situation where someone makes an offensive comment, off color joke, or goes as far as bullying or humiliating someone else. If you ignore these comments or acts it sends a signal that they are acceptable. Instead, use the steps in this lesson to “speak out” so everyone can enjoy a safe, inclusive, and harassment free work environment.
A gender-neutral restroom is, when we think about it, a simple idea. We use them in our homes without a second thought. However, in a workplace environment they are a topic of debate. This course will help you understand why gender-neutral restrooms matter and how they work.
This video deals with various aspects of time management including organising tasks, email management and ways to reduce time wastage and interruptions. There is a workbook for this video.
Showing empathy is a key skill to develop in a customer service, sales or leadership role. This video details ways to show empathy and how to more clearly understand it. Use the workbook to help complete the questions and empathy plan. There is a workbook for this video.
In this video, you will learn some basics around problem solving techniques. We examine problem solving theory, types of problems and steps you can follow to look at solving problems. There is a workbook for this video.
This 10 minute video explains in detail how you can create a positive first impression of your business to customers. You will learn some key techniques that will be easy to apply in phone and face to face situations. There is a workbook for this video.
In this video, we explain some important aspects around communication and in particular how to listen more effectively. Reflective and active listening are great ways to help ensure you communicate well and help to make sure there is a shared understanding between those communicating. There is a workbook for this video
In this 10 minute video, we explain how to improve you influencing skills. You will learn the six laws of influence, seven traits of influential people as well as the difference between persuading, manipulation and negotiating. There is a workbook for this video.
This 10 minute video contains information on how to deal with various difficult customer types including the non stop talking custmer, angry customers, know-it-all customers and customers with a language barrier. You will learn a number of techniques in dealing with these types of customers. A workbook is available for this video.
This video helps you understand how to hold an effective difficult or courageous conversation. It also provides tools for giving and receiving effective feedback. There is a workbook for this video.
This 10 minute video deals with change and how to deal with it in the workplace. You will learn ways to embrace change and help others with change. There is a workbook for this video.
In this video, we explain what the benefits and best techniques are for demonstrating great telephone call control. This will help in reducing call times and unwanted additional calls. The benefits are both for you and the customer. There is a workbook for this video.
This is the 10 minute video module on Being resilient. You should download the workbook to use with this video. Understanding resilience and knowing how to become more resilient can really help you and your teams to excel at work and bounce back from difficult experiences. The video module looks at what resilience is and shares some key ways to develop resilience skills. There is a workbook for this video.
This 10 minute video details how you can use your attitude to the best possible advantage. Having a positive attitude is in your control and impacts positively on all those around you. You will learn about ways to improve attitude, dealing with change and motivation factors. There is a workbook for this video.
The world is full of conflicting identities. Every day we see identity-based conflicts which create incivility, inequality, and polarization in all areas of our lives. This course will help you understand why identity matters and how an understanding of identity can improve your interactions with friends, colleagues, customers, and society as a whole.
Geography is central to identity and plays an important role in how people make sense of the world. In the global world of today, it is likely that you will come into contact with more and more co-workers, customers, community members and other stakeholders who come from different parts of the country or globe. As this happens, it becomes more critical for you to recognize how geographic identity and biases influence you, your team, and community members.
An inclusive work environment is created by individuals who value each other’s differences – and, are proactive in stopping workplace discrimination or harassment. It’s often difficult to know how to react when witnessing an individual or group of people experiencing any form of discrimination or harassment - but don’t ignore it and walk away! This course will provide three ways you can be proactive about inclusion in your workplace.