We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Your participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name. The Interpersonal Skills workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation. Workshop Objectives: Understand the difference between hearing and listening Know some ways to improve the verbal skills of asking questions and communicating with power. Understand what is ‘non-verbal communication’ and how it can enhance interpersonal relationships. Identify the skills needed in starting a conversation. Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name. Understand how seeing the other side can improve skills in influencing other people. Understand how the use of facts and emotions can help bring people to your side. Identify ways of sharing one’s opinions constructively. Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation. Learn tips in making an impact through powerful first impressions.
Increasing ones happiness can be done through the power of positive thinking. That is one skill that this work shop will touch on to teach participants how to be happier. Happiness will spread throughout your organization, and have a positive effect on everyone. With our Increasing Your Happiness workshop participants will engage in unique and helpful ways to increase their happiness. This will have a robust effect on their professional and personal lives. It will improve their communication skills, increase productivity, and lesson absenteeism. Workshop Objectives: Discuss how planning ahead cultivates workplace happiness Create a nightly routine and daily plan Relate more effectively to others in the workplace Understand how the workspace environment impacts happiness Think more positively Take actions that will create greater workplace happiness
Self awareness is an important part of everyday life. It transfers over to your personal, social, physical and work life. It can help one gain a better understanding of themselves, and how to live a better, more fulfilling life. When working to deepen one’s own self awareness, it is important to fully engage yourself. One should take the time and proper steps, to fully become self aware. With the Deepening Self Awareness workshop, participants will learn how beneficial becoming more self aware can be. A highly self aware person will become more equipped to deal with daily life and its challenges. Through this workshop, participants will gain a new perspective on themselves and their emotions, and become a valuable member to society. Workshop Objectives: Define the self and different aspects of the self Learn from introspection Understand the nature and value of emotions Appreciate themselves Appreciate others Improve effectiveness
Mindfulness is a term that is frequently used but rarely defined. Practicing true mindfulness encourages living in the present while it addresses the danger of distorted thinking, Staying in tune both mentally and emotionally improves perspective to enhance personal a professional success. With our Improving Mindfulness workshop, participants will begin to identify their own patterns of thinking. As they learn to practice mindfulness, they will cultivate positive emotions that will have a dramatic effect on the work environment. Workshop Objectives: Define mindfulness Develop techniques to make oneself more attuned to the present moment Understand the value and utility of one’s emotions Learn how to identify and counter distorted thinking Learn how to cultivate genuine positive emotions Become more fully present in social interactions
Goal Setting is one of the most basic and essential skills someone can develop. What makes a good goal? We touch on goal characteristics, time management, making a to do list, and what to do when setbacks occur. This workshop will provide the knowledge and skills for your participants to complete more tasks and get things done. Our Goal Setting and Getting Things Done workshop will cover strategies to help your participants overcome procrastination. These skills will translate into increased satisfaction in their professional and personal lives. Participants will learn the Goal Setting characteristics of successful people and in turn will become happier and more productive individuals. Workshop Objectives: Overcome procrastination Manage time effectively Accomplish important tasks Self-motivate Create SMART goals
Successful event planning starts with possessing good communication skills, being highly organized, and having the ability to follow up with vendors until completion. Preparation before, during, and after is crucial in helping reach your desired objectives. With our Event Planning workshop, participants will learn how to anticipate and solve common planning issues for any small event such as informal gatherings, up to complex meetings. Effectively troubleshooting will help insure a happy and enjoyable event. Workshop Objectives: Understand the different types of events Understand the planning process Know how to organize your event Understand how to manage and organize your staff effectively Know how to tie up loose ends after the event
Emotional intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concepts of Emotional Intelligence have been around since at least the 1900's, but the term was first introduced by Wayne Payne in 1985. As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn't until the publication of Daniel Goleman's best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media. Workshop Objectives: Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy. Understand, use and manage your emotions. Verbally communicate with others. Successfully communicate with others in a non-verbal manner. Identify the benefits of emotional intelligence. Relate emotional intelligence to the workplace. Balance optimism and pessimism. Effectively impact others.
Children have an innate creative ability when they are born, but for some reason adults can lose it along the way. Your participants will move out of the mundane, be more curious, engage, and explore new ideas. Recognize creativity and be ready when it happens. With our Developing Creativity course participants will learn how to remove barriers that block or limit their creativity. They will improve their imagination, divergent thinking, and mental flexibility. Participants will learn mind mapping, individual brainstorming, and when to recognize and look for what inspires them to be more creative. Workshop Objectives: Define creativity Act with confidence Engage in curiosity Stop acting out of fear Learn from introspection Take risks
With this workshop your participants will be able to develop a business environment that reflects a positive set of values and ethics. Aligning these characteristics with the standards of conduct is what makes a business stand out and be a leader in the business world. Through our Developing Corporate Behavior workshop participants should see improved team building, better communication, and trust. By realizing the benefits of corporate behavior and developing a successful plan participants should see a reduction in incidents and an increase in team work and loyalty. Workshop Objectives: Understand what behavior is Understand the benefits of corporate behavior Know what type of behaviors you want to implement in your company Know how to implement corporate behaviors Know how to maintain corporate behaviors
We live in a knowledge based society, and the more critical you think the better your knowledge will be. Critical Thinking provides you with the skills to analyze and evaluate information so that you are able to obtain the greatest amount of knowledge from it. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur. Critical Thinking will lead to being a more rational and disciplined thinker. It will reduce your prejudice and bias which will provide you a better understanding of your environment. This workshop will provide you the skills to evaluate, identify, and distinguish between relevant and irrelevant information. It will lead you to be more productive in your career, and provide a great skill in your everyday life. Workshop Objectives: Understand the components of critical thinking Utilize non-linear thinking Use logical thinking Recognize what it means to be a critical thinker Evaluate information using critical thinking skills Identify the benefits of critical thinking Revise perspective, when necessary Comprehend problem solving abilities
Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice. Workshop Objectives: Identify potential risks Understand the myths behind workplace violence Define escalation and identify examples Learn concerning behaviors Know what a trigger is and how that can escalate Understand the proper response to an event
In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small. The Creative Problem Solving workshop will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, analyzing data, and identifying resources will be covered throughout the workshop. Workshop Objectives: Understand problems and the creative problem solving process Indentify types of information to gather and key questions to ask in problem solving Identify the importance of defining a problem correctly Identify and use four different problem definition tools Write concrete problem statements Use basic brainstorming tools to generate ideas for solutions Evaluate potential solutions against criteria, including cost/benefit analysis and group voting Perform a final analysis to select a solution Understand the roles that fact and intuition play in selecting a solution Understand the need to refine the shortlist and redefine it Understand how to identify the tasks and resources necessary to implement solutions Evaluate and adapt solutions to reality
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building and finding common ground. In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits. Workshop Objectives: Understand what conflict and conflict resolution mean Understand all six phases of the conflict resolution process Understand the five main styles of conflict resolution Be able to adapt the process for all types of conflicts Be able to break out parts of the process and use those tools to prevent conflict Be able to use basic communication tools, such as the agreement frame and open questions Be able to use basic anger and stress management techniques
For the better part of every day, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. The Communication Strategies workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved. Workshop Objectives: Understand what communication is Identify ways that communication can happen Identify barriers to communication and how to overcome them Develop their non-verbal and paraverbal communication skills Use the STAR method to speak on the spot Listen actively and effectively Ask good questions Use appreciative inquiry as a communication tool Adeptly converse and network with others Identify and mitigate precipitating factors Establish common ground with others Use “I” messages
While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line. To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility In The Workplace are countless and will pay off immensely in every aspect of your job. Workshop Objectives: Define civility, understand its causes, and enumerate at least three of its behavioral indicators. Understand the costs of incivility, as well as the rewards of civility, within the workplace. Learn practical ways of practicing workplace etiquette. Learn the basic styles of conflict resolution. Learn skills in diagnosing the causes of uncivil behavior. Understand the role of forgiveness and conflict resolution. Understand the different elements of effective communication. Learn facilitative communication skills such as listening and appreciative inquiry. Learn specific interventions that can be utilized when there’s conflict within the workplace. Learn a recommended procedure for systematizing civil behavior within the workplace.
This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where: You met someone important and had no idea what to say or do? You spilled soup all over yourself at an important business event? You showed up at an important meeting under or overdressed? Let's face it: we've all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation. Workshop Objectives: Define etiquette and provide an example of how etiquette can be of value to a company or organization. Understand the guidelines on how to make effective introductions. Identify the 3 C’s of a good impression. Understand how to use a business card effectively. Identify and practice at least one way to remember names. Identify the 3 steps in giving a handshake. Enumerate the four levels of conversation and provide an example for each. Understand place settings, napkin etiquette and basic table manners. Understand the meaning of colors in dressing for success. Differentiate among the dressy casual, semi-formal, formal and black tie dress code.
Through our Business Acumen workshop your participants will improve their judgment and decisiveness skills. Business Acumen is all about seeing the big picture and recognizing that all decisions no matter how small can have an effect on the bottom line. Your participants will increase their financial literacy and improve their business sense. Business Acumen will give participants an advantage everyone wishes they had. The workshop will help participants recognize learning events, manage risk better, and increase their critical thinking. Business Acumen has the ability to influence the whole organization, and provide that additional edge that will lead to success. Workshop Objectives: Know how to see the big picture Develop a risk management strategy Know how to practice financial literacy Develop critical thinking Practice management acumen Find key financial levers
Can you tell if someone is telling the truth just by looking at them? It is a skill that a lot of people do not have. Through Body Language Basics you will be given a set of tools to use to your advantage. These tools can be utilized in the office and at home. Understanding Body Language will provide you a great advantage in your daily communications. Body Language Basics will provide you with a great set of skills to understand that what is not said is just as important than what is said. It will also give you the ability to see and understand how your own Body Language is being seen. You will be able to adjust and improve the way you communicate through non-verbal communications. Workshop Objectives: Define body language. Understand the benefits and purpose of interpreting body language. Learn to interpret basic body language movements. Recognize common mistakes when interpreting body language. Understand your own body language and what you are communicating. Practice your body language skills.
Self-confident and assertiveness are two skills that are crucial for success in life. If you don't feel worthy, and/or you don't know how to express your self-worth when communicating with others, life can be very painful. These skills will provide opportunities and benefits to your participants in their professional and personal lives. The Assertiveness And Self-Confidence workshop will give participants an understanding of what assertiveness and self-confidence each mean (in general and to them personally) and how to develop those feelings in their day-to-day lives. These skills will encompass many aspects of your participant's lives and have a positive effect on all of them. Workshop Objectives: Define assertiveness and self-confidence, and list the four styles of communication Describe the types of negative thinking, and how one can overcome negative thoughts Explain the difference between listening and hearing. Define the importance of goal setting, and practice setting SMART goals for assertive behavior Utilize methodologies for understanding your worth -- and the use of positive self-talk List reasons why a pleasing appearance and body language are critical for creating a strong first impression Practice sending positive communications phrased as “I-Messages”
Benjamin Franklin once said, 'In this world nothing can be said to be certain, except death and taxes.' We would add a third item to his list: anger. Controlling and limiting anger is important in every aspect of one's life. Without control you are putting limits on what you can accomplish in your personal and professional life. Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. The Anger Management workshop will help teach participants how to identify their anger triggers and what to do when they get angry. Workshop Objectives: Understand anger dynamics in terms of the anger cycle and the fight and flight theory. Know common anger myths and their factual refutations. Know the helpful and unhelpful ways of dealing with anger. Understand the difference between objective and subjective language. Know tips in identifying the problem. Express a feeling or position using I-messages. Negotiation and solution-building. Reflect on one’s hot buttons and personal anger dynamics. Learn and practice de-escalation techniques.